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Open Roads Forum  >  General RVing Issues

 > Camping World's shotty AC install.

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hershey

Albuquerque,(fulltime) NM, USA

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Posted: 02/27/12 07:25pm Link  |  Print  |  Notify Moderator

My concern is also the fact that they deemed it necessary to cut a roof truss. Doesn't make any sense at all. I don't think that that issue alone is a nit-pickin' issue. I'm sure that the damage can be rectified by a qualified tech or carpenter but its obvious that Camping World would have to hire outside the box to find such a person.
I think that there should be a call to the builder and get their input on the damage done and what they would suggest to rectify the problem.
Cases like this just make me sick. Its not just Camping World, it can and is a problem all over the industry.


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dodge guy

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Posted: 02/27/12 07:58pm Link  |  Print  |  Notify Moderator

Take it back to the factory and have them do it right. then send the bill to CW. if they don`t like it, have a lawyer contact them. I don`t like it when people automatically go to a lwayer, but with this type of issue I feel it would be necessary. no way can they "make it right" without replacing the truss....which entails removing the roof membrane to access the screws to the plywood-truss. removing the ceiling in the area to access the truss, and possibly parts of the walls to attach the truss to the sides. lots of work involved to "make it right".

Do you honestly think that a company that lets someone cut a structural member will "make it right" a second time?! I sure as heck don`t!!! they screwed up bad enough that the whole franchise should be ashamed! it`s like cutting a framerail on a car to install a hitch. sure you can do it, but it`s not right.

Unbelievable!


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JayWalker2009

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Posted: 02/27/12 08:17pm Link  |  Print  |  Notify Moderator

I would be incredibly disturbed that they cut a truss. I am not a service repair person, but that seems like a job that will be hard to rectify once already cut into.

1L243

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Posted: 02/27/12 08:43pm Link  |  Print  |  Notify Moderator

I am really surprised that they would take on a job like that. Cutting a hole into a trailer to add a an AC seems way beyond Camping worlds expertise!.. Adding a AC to an existing vent I would think would be their limit.


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mlemonis

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Posted: 02/27/12 08:58pm Link  |  Print  |  Notify Moderator

Email me directly and I will personally resolve

I will not let anyone be dissatisfied

Mlemonis@campingworld.com


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mlemonis

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Posted: 02/27/12 09:04pm Link  |  Print  |  Notify Moderator

I have read several of the responses and quite frankly am dissapionted at the tone that some have taken. Over the years I have stated that we will always get it right. When people contact me we simply do what it takes.

I am sure that the individual who has a problem and comes on this forum is told to contact me. Please do an let's keep things professional. I have a great deal of respect for each and every one of you. Please don't ruin the intent of this forum, and the obligation I have to serve my customers with comments that don't stay on point.

Please also make sure than on your post you always give out my personal email
Mlemonis@campingworld.com

I look forward to learning and growing together

Us out West

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Posted: 02/27/12 09:13pm Link  |  Print  |  Notify Moderator

mlemonis wrote:

I have read several of the responses and quite frankly am dissapionted at the tone that some have taken. Over the years I have stated that we will always get it right. When people contact me we simply do what it takes.

I am sure that the individual who has a problem and comes on this forum is told to contact me. Please do an let's keep things professional. I have a great deal of respect for each and every one of you. Please don't ruin the intent of this forum, and the obligation I have to serve my customers with comments that don't stay on point.

Please also make sure than on your post you always give out my personal email
Mlemonis@campingworld.com

I look forward to learning and growing together


Well said and I am sure things can be rectified...although it looks to be a formidable fix but not insurmountable.

We symathize with the owner in this case but also realize not every CW is the same even though you strive to do the very best in everything you offer.

With that said we appreciate that if we do need something whether it is an accessory or service there maybe a CW near where we are.


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Bear25314

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Posted: 02/27/12 10:24pm Link  |  Print  |  Notify Moderator

Thanks again for all the help on here with my camper problem. As I said earlier, I just hope that it can be fixed where I can actually relax while out campIng and not worried and checking to see if my AC or ceiling is not bowing into my bedroom. All of you seem to think the truss needs to be replaced and ceiling reskinned. That has not even been offered to me. Again, they say they will somehow attach the two trusses on either side of the AC and also tie in the one they cut to complete the job. They say I should be able to walk all over the roof after it is complete. Is this possible? Are ther any RV techs on here? This really makes me sick but what can I do now but hope they get it right in the end. I did email the CEO and he got right back to me. With in minutes in fact. Then 10 mins later Camping World svc manager and general manager called me to reassure me they will get it right(still no explanation as to why my rv was handled this way and released to me this way). But again, they said it will be fixed. I'm also taking all the advice and have contacted the manufacturer and have them in the loop. You all are great with your advice. Thank you all so much!!

Us out West

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Posted: 02/27/12 10:32pm Link  |  Print  |  Notify Moderator

Best of luck getting this resolved.

JayWalker2009

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Posted: 02/27/12 10:33pm Link  |  Print  |  Notify Moderator

mlemonis wrote:

Email me directly and I will personally resolve

I will not let anyone be dissatisfied

Mlemonis@campingworld.com


It's incredibly a nice touch that you reply.

If that were my TT, I would definitely want someone from CW giving me some specifics on how they planned to rectify such a repair. The fact that you are owning this issue, is very comforting, and I am sure most comforting to the OP. Cutting that truss seems like it could sacrifice structural integrity, so please make sure the OP's camper gets taken care of, and I have no doubt you will.

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