Bear25314
Texas
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Thanks for reopening the thread.
For an update....
.
Well, took the trailer back to Camping World in Katy TX yesterday. Met with the Service Manager, General Manager and tech that will be working on the unit.
While waiting for everyone to get together, I asked the service manager if they had a flashlight since we will be looking into the AC unit from inside. You would have thought I asked for a lung. I knew this wasn't going to be a fun meeting. I also asked what happened, why was my trailer returned to me with the job only half completed. He told me that was an internal matter. I asked him again and he said, "I gave you your answer". Nice. So much for honesty. Hey, anyone can make a mistake right? Why not just say why?
After our flashlight arrived, me, the gen manager and the service manager all went inside. The service manager took off the AC filter and with the service tech looks up into the unit. He tells the service tech, "ok, I guess they want all this closed up". Really? "closed up". How about "framed out"! I then had to come up to them, reach into the AC unit and pull out one of those 2 by 4 scraps of wood (you can see them in one of the pictures I uploaded in my original post on this thread) and hand it to them. It wasn't even attach, just wedged up there to hold up the AC unit up.
Then I discussed with the service tech how he was going to fix this and frame it out. He was the most informative of them all, explaining the fix, what materials would be used. Very nice guy. They could take a lesson from him. I told him I was concerned about the integrity of the roof since the AC was never framed out. I asked that when I pick up the unit that I be able to go up on the roof near the AC and try it out before leaving. The Service manager said, "let's do that now, before the fix". With myself, the general manager and the tech inside, the service manager goes up on the roof and starts jumping up and down HARD all around the AC unit. You could see the unit on the inside along with the ceiling bouncing! I thought it was going to fall through! I had to yell out for him to "Stop It"! Amazing.... It's like he thinks this is all a joke or something. Oh, and he's a "RVIA Master Tech" according to the brochure. Was that a "RVIA" test of the roof integrity or just being an unprofessional S*B. why take it out on me? What trash my trailer? Shows how much respect he has for his customers and their property.
They say it will all be fixed in a week. I wish I never went there in the first place. All I want is what I paid for. I don't know who the service manager thinks he is but I know I don't have to be treated this way. I do have to add that the CEO of Camping World has been in contact with me via email. He has also asked to be updated on this as it progresses and told me thathe will make sure it turns out good. I'm keeping my fingers crossed.
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Wills250psd
walnutcove NC
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I think the attitude you got from them is a sighn of things to come good luck but I would have thrown his butt out of my camper.I dont see this turning out good because they are already pissed at there on incompitance.
* This post was
edited 03/03/12 02:25pm by an administrator/moderator *
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1L243
Astoria, Oregon
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How did they say they were going to fix it? Just frame it in? Did the manufacturer tell them to cut the truss like they said? Why would they jump on a roof they tought was compromised?
Your gonna have to let it play out. Don't mention the lawyer word till you get it done. You think they are defensive now just wait.
2011 Work and Play 30WR. Added 2nd AC, four deep cycle batteries.
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Bear25314
Texas
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Oh, and if you all responding can please stay "on topic". The moderator had to close this thread for a bit. He said he had to remove too many post in this thread that were off topic. That way we can keep it open. I will update again when I hear anything. They said my trailer should be done this week (again). This time I will be going over the ENTIRE trailer with a fine tooth comb before signing for it. After seeing how it was treated with me right there I don't trust anything now.
With all that said. I know a lot of you have said that Camping World is known for shotty work. I have to believe that there are some good ones out there as well. I can only speak for this store in Katy TX and the staff that I have been taking care of me (?).
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dodge guy
Bartlett IL
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I would ask that they call you after they repair the truss, so that way you can see what kind of work they did. then have them call after they frame in the opening. this is not to much to ask considering what they have done from the beginning.
Good luck, definitely stay on them, you have a proper repair coming!
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better than a good day at work!
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MackinawMan
NW Ohio
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I hope everything works out for you bear. I know one thing I've learned from this board is that I have no idea how Camping World stays in business. I will NEVER buy a THING from them....ever.
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winnietrey
seattle
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As to who he thinks he is, I would hazard this guess, Younger fellow, Guy who sells jobs to make commision, has little respect for the reputation of camping world, sees you as an inconvience, and wiping out his commission on this job. And will probably be on to some other place fairly quickly, to do the same. Again just my guess
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Bear25314
Texas
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The service tech was this nicest of them all (no, he didn't do the original "install"). He starts out by first apologizing for the mess, then explains how he thinks it can be fixed, what materials are going to be used and then aske me if I have any questions. BAM! There ya go. Leave it to the worker bee to get it right! Anyways, he is going to connect the two uncut trusses together and connect the cut one in as well to the framing. He is also going to photo the job as it goes so I can see all thats enclosed in the framing when it's all done.
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gijoecam
Midwest
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Bear25314 wrote:Anyways, he is going to connect the two uncut trusses together and connect the cut one in as well to the framing. He is also going to photo the job as it goes so I can see all thats enclosed in the framing when it's all done.
Called it! The pictures will be quite helpful because once that's done, it will be tough to see what was done to tie everything together. Kudos to the tech! (obviously the guy with the brains in that outfit!)
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Bear25314
Texas
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Again people, the moderator has just emailed me again saying he had to delete some of the post again already. He says that people are not staying on topic and that he will probably have to close the post again. I have gotten a lot of good information off this thread that and have learned how to handle this situation with some good ideas, photographing all the work as its completed, contacting the manufacturer, ect. Let's keep it open and continue to share information so that this doesn't happen to anyone else.
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