If even HALF of what you said about the managers attitude is correct, then I think we've found the root of your problem! And after the work is "properly completed", at least according to the Camping World managers, I would take the rig to an independent RV dealer and ask them to do an inspection. It would be worth the extra money, and it might give you the expert opinion that you'll need if this issue ends up in civil court.......and it looks to me that this is the way it's headed if the manager keeps his current attitude. I would also have the independent tech see if the managers GYMNASTICS on your roof caused any damage to other areas of the top of the rig. GOOD LUCK!!!
Thanks again everyone for your input. Just talked to Camping World in Katy again. They said the manufacturer sent schematics and instructions calling to cut the truss. After speaking with/emailing the Service Manager, General Manager and even the CEO of Camping World, they have all assured me that they will make this right. The RV is going back into the shop this Friday, March 2. I am having them photograph all work as it is done BEFORE closing up the frame so I know that all is good in there. They have assured me that I would be able to walk around the unit on the roof and that the integrity of the roof with the additional AC would be fine. I'm going to hope for the best. Now that all are involved I hope for the best. I will keep you updated on here as to how it all turns out. Thanks again. Lets hope Camping World keeps there word.
Dang! I'm smelling furry little rodents all over the place here! Why would it be necessary to cut a truss to install an A/C? There should be enough room between the roof trusses to frame out the necessary 14" opening. I would demand a copy the schematics and instructions to verify what they say (and verify with the manufacturer that instructions and schematics are genuine).
I wouldn't trust them to take photos of the work they did, either. Those could be faked. If it was me, I would be there the entire time to watch every move they made. If they gave me any guff about me not being allowed in the service area, I'd give them the choice of that or court. They already showed how trustworthy and competent they were when they tried to pass of that shoddy job.
My biggest worry is the cut truss. You could contact the factory and ask what is the recommended way to fix it but, assuming there is room between the rafters for a 14" square opening (and I would be surprised if there wasn't) I wouldn't settle for anything less than removal of the roof panels where the damage was done, replace the ceiling panel (big job to do correctly), replace the damaged truss with a new one (I wouldn't settle for just a patch job), replace the removed roof panel, then replace the entire roof (again, I wouldn't settle for a patch job; you had an unpatched roof before they damaged it with their incompetence). I would also be looking for a lawyer because I'm reasonably certain they wouldn't agree to any of that without a fight.
Oh come on now. They couldn't even put in an A/C correctly and you would want them to remove roof panels and replace entire roof.
I totally agree with you. I would expect it but would doubt they would do it which would leave me open to get someone else to on CW's dime.
They are telling me that they will connect the two trusses on each side of the one they cut, connecting that one in the middle. Then, frame off of that...
Roof strength on RVs is marginal to keep weight down. Even heading the cut truss off to the two adjacent trusses will still leave the roof weakened. If cutting the truss was necessary because they were too closely spaced (highly unlikely), the adjacent trusses would likely need to be sistered to accomodate the weight being transferred to them from the cut truss. It would be better to let the manufacturer make that determinination, not CW.
I have been in email contact with the CEO, Mr. Lemonis. He replied back, "This will get resolved immediately". And minutes after I received that email the Camping Worlds Gen manager and Service manager called to talk about fixing this problem. I also emailed my trailer manufacturer to get their input in the situation and to ask if my warranty has been affected in any way. Camping World told me that they also contacted Keystone before starting any work for schematics and that Keystone was the one that suggest this type of install (cutting the truss). I have asked Canping World for a copy of those schematics and suggestion but still have not received one. Hmmmm. I'll keep you all updated... I also think I will be bringing in the trailer myself at the end of the week to Camping World instead of having them pick it up as planned.
This is very interesting and I sure hope CW provides you those schematics and some way to verify that Keystone recommended cutting the trusses. These two items should be a priority of Mr Lemonis to make sure you get them so you can post what transpired.
I told him I was concerned about the integrity of the roof since the AC was never framed out. I asked that when I pick up the unit that I be able to go up on the roof near the AC and try it out before leaving. The Service manager said, "let's do that now, before the fix". With myself, the general manager and the tech inside, the service manager goes up on the roof and starts jumping up and down HARD all around the AC unit. You could see the unit on the inside along with the ceiling bouncing! I thought it was going to fall through! I had to yell out for him to "Stop It"!
I would have simply stepped away from the A/C unit and LET him come crashing through the roof! Maybe then he would understand why you are so peeved at the butcher job!
John and Elizabeth (Liz), with 3 nutty cats
My beloved St. Bernard, Marm, lost him 1/2/12
1992 International Genesis school bus conversion
I think you are very foolish to allow CW to work on your trailer. Jumping up and down on your roof shows the employee’s disrespect and stupidity—they don’t care about your problem and they aren’t worried about making it worse.
In my opinion, the manufacturer apparently can't give advice because there's no practical, structurally safe method to make repairs. Even if there was a viable repair method, the whole ball of wax could bounce back to the manufacturer simply because they have the deepest pockets, even if the repairs were done properly. If you have a significant amount of money involved in this transaction:
DO NOT ALLOW CW TO REPAIR THE PROBLEM--HALT ALL WORK ON YOUR TRAILER.
1. Make all necessary preparations to be able to immediately remove your trailer from Camping World's lot.
2. Contact a structural engineer and explain the problem. Hopefully, they will assign you to a "junior" engineer" and sympathy may precede the bill.
3. On Monday, bring the engineer to CW, show him the problem and then note his suggestions for a proper fix if possible. Have CW explain TO THE ENGINEER, how they intend to fix it.
4. If it can’t be fixed based on the engineer’s report and the assessment of CW’s “structural solution”, you may be able to negotiate a refund ON THE SPOT.
5. If the engineer feels the trailer can be moved, move it off CW’s lot immediately. If not, that’s the best scenario for a court case and more leverage to get a full refund.
Once you sign off on a hacked repair, your recourse is nil. These guys don’t give a damn about your property or they wouldn’t have jumped up and down on your roof. Why allow them to work on it from this point?
I can’t express how outraged I am about this and I don’t own the problem.
If it involves a low amount, you may be able to use small claims court--the abundance of proof is less and you can represent yourself.
In any event, screw their azz to the wall and make it hurt—they need it. This isn’t a condemnation of all CWs, just this one.
Find out if the trusses are bonded (adhesive) to the ceiling and roof or mechanical fasteners are used. It makes a difference for repair and appearance. If they are bonded, the repair will be more difficult.
Once again, screw these guys to the wall.
Second getting manufacturer involved.
That lightweight metal roof joist/OSB panel construction roof is designed for uniform loads.
A point load, like your A/C, on top of a severed joists is asking for big trouble.
At minimum, adjacent joists should be doubled up, A/C opening double framed, and spanned.
Wow. Really poor. It's obvious they don't have the necessary skill sets in their shop.
IMHO "making it right" would be picking up the bill for the manufacturer to re-engineer, and rebuild it.
Well we will see. I was afraid of having problems before with just the AC on there , the truss cut and no framing. But after having the service manager jumping up and down all around it I'm really worried now. I feel that that was done just to agrivate the situation. What other reason would someone do that for? Is that a RVIA Certified test or something or just treating my property and myself with no respect because I have the Audacity to complain about a shotty install. And to be offered "gas money"? Seriously.
I think you have to go on the offensive because you have been on the defensive too long. Nothing will move these guys except serious, "up front" threats of legal action (don't forget small claims court).
CW isn't competent to fix this problem and if you allow them to fix it, essentially you have "signed off" and future problems, even 500 miles down the road", may make it hard for you to hold CW responsible--it's like allowing a four-year-old to fix your watch then holding them responsible for a botched repair job.
They appear to want to "cover up their work" i.e. "close it up"--to me, that's a bad omen and why I think you should take it off their lot if "structurally capable".
Geeze, I'm still ticked off about this and it's not my trailer.