Bear25314
Texas
Full Member
Joined: 06/17/2011
View Profile
Good Sam RV Club Member
 Offline
|
Thank you Mr. Lemonis. After watching the Service Manager Jump all over my trailer and seeing the inside ceiling and new AC bounce and come lower into the cabin, I am even more concerned about what problems I could have down the road.
Mind you, This trailer is only 9 months old and has been used only 7 nights since we owned it. I take great care of my things, hence paying for professional service when needed. Now, I don't think I will ever go inside that trailer without looking at the ceiling and new AC and checking if it is coming in. Or to have to wonder what other damage was done internally from his abuse of my trailer. Let alone the original AC job that was done. Like I said earlier, I'm sure there's a security camera somewhere that caught his actions that day. I appreciate your responce. I will take you up on that offer as well and will email you.
|
Backman
Newport News, VA
Senior Member
Joined: 05/08/2003
View Profile
Good Sam RV Club Member
Offline
|
First, Bear I am sorry for your problems with CW. This has been an interesting thread to say the least. I have purchased many items from Camping World, no service, just online purchases and have been pleased. It seems that Mr. Lemonis has given his word that the repair will be done and done correctly. Certainly it was not done right the first time (too late to change that) but to me it seems CW or at least Mr. Lemonis is going to do the right thing and make it right. My hats off to him. It seems that the least that should be done now is to let CW correct the problem and after the repairs are complete, update this forum. The entire forum knows what happened, now let CW correct the problem before everyone jumps to conclusions about what CW did not do to correct the problem. Just my 2 cents. Again, Bear, I hope you have a good outcome after all of this.
Larry and Debbie
2012 Sanibel 3500
"HPY RVN"
|
Bear25314
Texas
Full Member
Joined: 06/17/2011
View Profile
Good Sam RV Club Member
Offline
|
I agree. Let's hope that Camping World gives me back my 9 month old trailer without having to rebuild the Entire front end roof. Because if so then I don't think I really got what I paid for. It's one thing if a product breaks after purchase, but to have someone do shotty work, pass it back to the customer, then treat them badly because I question the work, abuse and possibly (more than likely) cause more damage to my property. Sure, I'll give them that chance. What other possibility do I have now anyways. Fingers crossed.
|
Us out West
Let's see...last night we stayed in......
Senior Member
Joined: 12/13/2011
View Profile
Good Sam RV Club Member
|
Bear...I think it's time now for you, CW and the CEO to work it out privately.
When things are resolved to your satisfaction then come back and tell us how things worked out.
Enough has been said here.
Our Trip Journal
2012 Jayco Pinnacle (View)
36KitchenPantryTripleSlide
MorRyde pin box and suspension
Curt Q24
Dual Pane windows
Auto Levelers
2 AC's
And more...
2009 Silverado 3500HD 4X4 (View)
CC,
Dura-Max 6.6/Allison
LB
DRW
American Tank 65 gal. Aux Fuel
|
Jarlaxle
New England
Senior Member
Joined: 11/18/2006
View Profile
Offline
|
With all due respect to Mr. Lemonis...I simply do not see HOW the OP's trailer can be repaired satisfactorily. The structural damage is just too much.
John and Elizabeth (Liz), with 3 nutty cats
My beloved St. Bernard, Marm, lost him 1/2/12
Current rig:
1992 International Genesis school bus conversion
|
|
|
Wills250psd
walnutcove NC
Senior Member
Joined: 08/13/2011
View Profile
Good Sam RV Club Member
|
mlemonis wrote:If the unit is not repaired it WILL be replaced
Please send me an email about what you saw there
I'm not happy about what I'm reading You do this, and clean house so to speak and you will get my buisiness and the buisiness of many other people on this sight back. After all, all a mans got in this world is his word. please replace the trailor as I suggested many pages ago. thanks will
|
Ranger Smith
Wherever the rig is parked
Senior Member
Joined: 05/13/2006
View Profile
Offline
|
I'll tell you what . . . If it were my company I'DE make sure that that General Manager and Service Manager were in line with the rest of the 8.6 % unemployed. They are giving that place a bad name . . . and I'de do it personally. I do not tolerate that disrespect out of any of MY employees.
Where I Am Now
Amateur Radio Operator KK9W ARRL VE FT DX2000
Steve and Joy
1999 Winnebago Ultimate Freedom
2011 RAM 1500 Laramie CC 4x4 Hemi
Yogi . . . The Yorkie
Kage . . . The Poodle
Cookie . . . The Chihuahua
Cooper . . . The Aussiedoodle
|
traxtermax
UPSTATE NEW YORK
Senior Member
Joined: 05/26/2004
View Profile
|
backman wrote:... It seems that Mr. Lemonis has given his word that the repair will be done and done correctly.
That's the problem. Who defines "correctly"? In my opinion, it should be a structural engineer and certainly no one from CW--that's not their area of expertise. Certainly it was not done right the first time...It seems that the least that should be done now is to let CW correct the problem and after the repairs are complete, update this forum... They're the ones that created the problem through shear ignorance or disrespect and then jumped up and down on his roof. I wouldn't allow these dipsticks to change the toilet paper roll. I'm sure CW wants to do the repairs themselves in order to keep the costs down.
If CW can't give you a set of drawings showing how they propose to fix it, why give them a 2nd chance? If they say, we aren't draftsmen and we don't do drawings; that's the point, they passed their level of expertise a long time ago and aren't qualified to create drawing or engineering solutions.
I think this problem requires an engineer to solve and competant people to execute the engineer's repair plan. If the engineer can't come up with a workable solution, the trailer should be considered totaled and replaced.
|
garysol
Avon Ohio
Senior Member
Joined: 08/07/2010
View Profile
Good Sam RV Club Member
Offline
|
I just subscribed to this thread as I want to see how it ends and if CW upholds there end of the deal......
2008 Dodge Ram 3500 6.7 CTD SRW, Pullrite Superglide 18k.
2012 Komfort 3530fbh 5th wheel with Ground Control
|
MackinawMan
NW Ohio
Senior Member
Joined: 07/13/2006
View Profile
Offline
|
Wills250psd wrote:mlemonis wrote:If the unit is not repaired it WILL be replaced
Please send me an email about what you saw there
I'm not happy about what I'm reading You do this, and clean house so to speak and you will get my buisiness and the buisiness of many other people on this sight back. After all, all a mans got in this world is his word. please replace the trailor as I suggested many pages ago. thanks will
I agree...mistakes are part of life, but standing up and taking responsibility for it and dealing with those responsible is part of good business.
I'll be watching this situation as well.
2000 Ford F350 XLT 7.3L PSD CC 4x4 OffRoad SRW Long Bed
2008 Jayco Eagle 314BHDS (Momma Eagle)
Equalizer Hitch System (1400/14000lbs)
Prodigy Brake Controller
Curt XD Class V Receiver Hitch (1500/15000 lb)
|
|
|
