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Open Roads Forum  >  Class A Motorhomes

 > Surprise from Fantasic Vents

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bluwtr49

Green Valley, AZ

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Posted: 02/27/12 01:00pm Link  |  Print  |  Notify Moderator

Got a bit of a shock when I called Fantastic Vents to oder some parts.

On of my 2 vents does not open with the remote switch...close OK but the motor just runs trying to open.

I was told that it was a problem with trashed gears and he asked how my 2nd vent was behaving. I said it's OK but that I suspect if one is gone the other isn't two far behind. He said no problem I'll send out parts for both....$13.78.

Apparently this is for motors, lift arms, and etc. Than he said to call him when the parts arrive and he'll walk me through the repairs.

Still in a bit of a shock but definitly a story worth telling. Bearing mind the vents are 12 years old.


Dick

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ljr

Pennsylvania

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Posted: 02/27/12 01:43pm Link  |  Print  |  Notify Moderator

I've had dealings with them several times over the years and that is consistent with my experience.


Larry

docj

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Posted: 02/27/12 02:00pm Link  |  Print  |  Notify Moderator

I just replaced the same parts on my two Fantastic fans for a shipping cost of $11.55 (probably a shorter distance). I was impressed, but when I posted the info I was told that Fantastic used to provide repair parts without even charging for shipping. Apparently now that they are owned by Atwood that policy has changed. My reaction was that any company that provides free repair parts for 12 year old units (that's how old mine was also) should be commended not criticized.

BTW, the repair is easy, but the attractive Beaver wood trim around our fans makes it a little awkward. However, I was able to do the repair without removing the wood or damaging it. You shouldn't have any difficulty.

* This post was edited 02/27/12 02:11pm by docj *


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s N s

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Posted: 02/27/12 02:38pm Link  |  Print  |  Notify Moderator

What you paid for was the shipping. Their parts are guaranteed for life. I've never dealt with a better customer service. Thumbs up to that company they're GREAT!


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Posted: 02/27/12 05:53pm Link  |  Print  |  Notify Moderator

Over the years I've always received great customer service; just recently two lift motors and arms for shipping only. In my response, I wrote that they should give the rest of the RV industry lessons on customer service. I wouldn't own any other fan product.


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John&Joey

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Posted: 02/27/12 06:00pm Link  |  Print  |  Notify Moderator

FANTASTIC VENT IS WONDERFUL!!! BUY THIER PRODUCT, YOU WON'T BE SORRY.

Makes me real proud to do business with this American company. They're in the small town of Imlay City, Michigan.

Hoping to stop in with the MH on our way north for a tour, and to give a personal thank you for their great customer service.

Can't say enough good things about them.

liborko

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Posted: 02/27/12 06:58pm Link  |  Print  |  Notify Moderator

I wish I could say the same about Shurflo.

Dutch_12078

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Posted: 02/27/12 07:13pm Link  |  Print  |  Notify Moderator

I'm still waiting for Fantastic's customer service concepts to migrate to the rest of the Atwood brands...


Dutch
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jchonroad

South Berwick, ME

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Posted: 02/27/12 07:46pm Link  |  Print  |  Notify Moderator

Sounds like normal Fantastic support, to me. One of the best companies I've ever found to deal with.
JMHO
John


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klm

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Posted: 02/27/12 08:15pm Link  |  Print  |  Notify Moderator

Similar experience here - 2 x's - on a '02 coach. First was at a rally, where they replaced the motor, lift arm, and screen. No charge. Recently, the fan was on the blink, so I called their customer suppport - talked to a tec - based on my description - needed to replace the controller on the wall. Paid $11.?? for shipping and the tec talked me through since the replacement was a bit different than my 10 yr old version. Great service!!!!!!!!!


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