RV.Net Open Roads Forum: General RVing Issues: Anybody have Marcus Lemonis' e-mail address?

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Open Roads Forum  >  General RVing Issues

 > Anybody have Marcus Lemonis' e-mail address?

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mlemonis

lincolnshire, IL

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Posted: 02/29/12 10:13pm Link  |  Print  |  Notify Moderator

Sd1209
Email is mlemonis@campingworld.com

I'll make sure we get you the tires you want and I will discount them for you for the trouble


Marcus Lemonis
Chairman and CEO FreedomRoads, Camping World and RVs.com

SCVJeff

Santa Clarita, CA.

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Posted: 03/01/12 12:25am Link  |  Print  |  Notify Moderator

Thanks for responding directly to this post.

Hopefully this will quiet the whiners. They must think CW is the only business in the world where there is an occasional ball dropped (not referring to the OP)


Jeff - WA6EQU
'06 Itasca Meridian 34H, CAT C7/350


turninghawk

Orlando, FL

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Posted: 03/01/12 05:57am Link  |  Print  |  Notify Moderator

mlemonis wrote:

Sd1209
Email is mlemonis@campingworld.com

I'll make sure we get you the tires you want and I will discount them for you for the trouble


Now that's what I call 'Customer Service'

Aren't these forums great!

mking

Indianland,South Carolina

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Posted: 03/01/12 10:59am Link  |  Print  |  Notify Moderator

X1 What turninghawk said.


2006 Dodge Quad-Cab 2500 CTD,4;10 gears,pulling a Forestriver Flaggstaff 831qbss

Duck

Miami Lakes, Fl

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Posted: 03/01/12 11:52am Link  |  Print  |  Notify Moderator

SCVJeff wrote:

Thanks for responding directly to this post.

Hopefully this will quiet the whiners. They must think CW is the only business in the world where there is an occasional ball dropped (not referring to the OP)


X2
Don


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sd1209

Elko, Nv

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Posted: 03/01/12 05:59pm Link  |  Print  |  Notify Moderator

UPDATE---

Got a call today from a CW regional mgr (I think that's his position) and he wanted to know how the ball was dropped....Gave him the facts and I believe he was genuinely interested in handling it and assuring it would not happen again.....That, plus the CEO responding on this site makes me believe that CW is trying to handle these rough spots and straighten out some people.....This was not a big deal but if it happened to me it would again..I seriously think that responding to phone calls is a priority at this store today.....

As I have said previously, I enjoy CW and if you watch the prices (just like shopping for any other product) you can get some decent deals.....


Steve and Liz
Elko, Nv
2014 Newmar Dutch Star
2010 Jeep Wrangler

jetboater454

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Posted: 03/02/12 04:00am Link  |  Print  |  Notify Moderator

Hope it works out.Camping World is a big operation and Mr.Lemonis is trying to get it turned around.Stopped by the new CW in Lake City Florida and you can already see the difference there.At least he cares how things are run,very rare today.


Other half is camping with the angels,Riding alone for now.

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2007 Gulfstream Endura Max 40 SOLD
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In The Dog House

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Posted: 03/02/12 12:41pm Link  |  Print  |  Notify Moderator

Marcus' involvement has me thinking about shopping @ CW again. Heck, may even give GS a chance this year. I've been avoiding them both the last couple of years because of poor service and junk mail.

Great to see a CEO in a business of this size take such a hands on approach to turn things around.

The Texan

Cascade, Idaho

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Posted: 03/02/12 12:58pm Link  |  Print  |  Notify Moderator

I thought I would give the store another chance, too. This is the acknowledgement to my order last week......You figure it out, I can't. Will I get my merchandise or not...

2. FOIL MULTI-PUR 2X10 (32166) 1 @ $11.43 - Backordered 06/14/09.


Bob & Betsy(FishNFanatic) - USN Aviation Ret'd '78 & LEO Ret'd '03 & "Oath Keeper Forever"
'05 HR Endeavor 40PRQ, 400 Cummins-Pulling our '11 Silverado LT, Ex Cab 6.2L NHT 4x4, w/2010 Rzr or 2007 Grizzly 450 in back.
Where the wheels are stopped today


monkey44

Cape Cod, MA and JAX, Fla

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Posted: 03/02/12 03:06pm Link  |  Print  |  Notify Moderator

One thing I notice here - might not mean much and no disrespect to CEO.

OP stated he already bought tires at another outlet. SO, discount on tires is no value. Maybe a 'gift certificate' would serve his purpose instead, get him back in there. But he's sure not going to buy four more tires just for the discount.

But in defense of CEO, I've used CW one time ever (2008 on the road - Texas) in breakdown situation, got the RV part I needed and was on the road again same day. I read the responses from his email with interest tho, and it appears to me he's sincere, but that's coming from me and I don't usually shop there, so have only the one experience, but it was a good one.


Monkey44
Cape Cod Ma & JAX Fla
GMC 2500 4x4 Sierra X-Cab
2008 Lance 845
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