This may seem a question I should know the answer to, but hey, I don't. Are the salesman on the dealer lots, be they selling new or used, working on commission? I am thinking it could be a combination of hourly and commission, just wondering, as it would make sense that telling you what you want to hear to make the sale instead of actually telling you what you need to know.
Thanks, and I am going to assume (bad to do) that Canada and the US would be the same.
Possibly on larger lots but smaller ones would have a difficult time employing a salesman JUST on commission. Probably also have a hard time employing someone to JUST sell RVs so usually a LOT of mixed duties and mixed pay plans. Each place will decide on it's own how to pay employees.
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Do your research so that you know more about the product than the sales person. If you do that you will not need any outside technical assistance. And you will know what to look for, and where to look for it. As well as, the spec's on the rig. If you cannot do that, then find a friend or someone that can help you. But they need NOT to be employed by the dealer.
Then all you need the sales person for is putting the deal together to meet your financial satisfaction. And you control what your financial satisfaction needs are.
But to answer your question, all dealers handle paying their sales people differently. But most have some sort of incentive, bonus, or commission, or combination of each.
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A good professional salesman will never work for salary only. They are good and can demand commission sales. And because their good, they will tell the prospect whatever it takes to make the sale.
If I were an employer who sells any big ticket item, I would never hire a salary sales rep.
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Even the so-called salaried salespeople are more or less on commissions. Most have lucrative bonus structures that pay them more for the number of sales they make and how profitable those sales are. They are also on short leashes as to how long they keep their job. A salesman who doesn't generate sales isn't going to be employed for long.
As to whether or not to expect them to be "honest and truthful" a lot depends on how you define honesty and truthfulness. An outright lie, like "this unit has a cummins diesel" when if fact it has a Ford gas engine is unacceptable. If you ask them is this the best rig for the money, expect them to say "yes", not say, "If that is what you are looking for you need to go to our competitor and buy what they sell". Lots of questions are unanswerable to a factual certainty. Things like "what can this tow?" "Can I pull it with a 1/2 ton truck?", "will the sofa bed be comfortable for my guests?" and a million more questions cannot be answered in the absolute. Towing the trailer empty, may, in fact, be within the limits of a 1/2 ton truck, but fill the trailer to maximum capacity (or way over as many people do) and you may be exceeding the recommended towing capacity of the truck. Some people may not be comfortable with a rig that is loaded to the maximum rated capacity and would feel that an answer that said that was OK was actually being untruthful. I would never, ever rely on a salesperson to be the absolute authority on anything. With the internet today, it is really easy to research and get independent answers and facts. The salesman and his knowledge, experience and opinion should only be one part of you research.