Thanks for your comment. We do read all the comments, we take them all seriously, and in most cases resolve the issues. If there is something we can assist you with please let us know.
Bounder Billy wrote: You might want to post this on the Dear Marcus forum and have a better chance of getting some response from the CEO or one of his minions. I agree that the CW in Denver and the one in Longmont are terrible. They used to be OK, but I stopped using them a few years ago. Now use TransWest or Cummins Coach Care for service and repairs for chassis/engine and all other items.
Ok I realize this is my first post. But I drove (owned) my own semi-trucks (class 8) for the last few years and EVERY SINGLE THING that trans-west fixed on my semi's had to be redone by someone else.
Including simple stuff like not installing the clips to hold the brake shoes on (air brakes)
I wouldn't trust TransWest with a shoebox.
I can understand your frustration with this thread and the random expressions of disappointment CW is getting from some posters...
Over 10 years ago I began lurking on this forum and one of the first things I saw repeated were complaints about CW. These ranged from installing roof mounted satellite antennas with the cables attached with silicon to the roof when a hole would have been the best method, forgetting to put oil in engines, miss-diagnosis, repeated visits to fix the same problem, surly techs or service managers, days or weeks with no repairs done...and on and on and on.
After reading all these complaints over the years, and reading all the complaint postings on RV Service Reviews, I for one simply will never take my RV to a Camping World for service of any kind. Sure I'll shop there if I have to, but even in the stores; long lines, no help around, higher then normal prices.
If you want to bring CW back to an acceptable level, I have a few suggestions:
1) Cut the junk mail budget in half...no reason to send out full color, multipage flyers every week, once a month is plenty.
2) Use that money to hire experienced service managers.
3) Create a generous moving assistance budget to move good techs to problem stores.
4) Training, training, training. Your RV techs should all have graduated from RV repair school.
5) Fire bad techs.
6) Computer software to track service in all CW shops and send aging reports to a company VP, with power to discipline, who's job it is to call the department and find out why it's taking so long on certain repairs.
7) Corporate RV repair parts expediter, stores call in with hard to find parts and their job is to find it...fast.
8) Quick response team...a team of experts, your best techs, who are flown to CW stores when there is a problem repair, or a short handed shop with tons of work backed up.
9) More pay and responsibility for the repair office staff, who have the very important job of lobbying for the customer, keeping the techs focused, reporting back to the customer status of their repairs, taking before and after pictures, reviewing aging reports daily, etc. That should be their only job, not running out to the front of the store to fill in on a register. The service manager usually has his/her hands full with putting out fires or solving employee problems and might not have time for all that as well.
10) More pay for excellence in the repair shop (merit raises). Keep your best techs, pay them well, they not only keep the shop reputation shiny, but they also carry the knowledge needed to pass along to the next generation of techs.
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Jim@HiTek
