I am not frustrated with this thread but I am frustrated with random comments that have no support. I ask people to email me specifics and I hear nothing. Then you send me an post that list out 10 things to improve the business. I this is a resume for you applying for a job I would certain take the interview but other than the mail comment in number 1, I will not tolerate your unfounded attacks at my people. I have great service managers. They make mistakes and are working hard. They will get better. Your moving assitance program is not a good one. Our techs are trained regularly. I dont fire bad techs, there performance does. We have computer software. I am the quick response team but only respond to specifics.
I must tell you that your note is just really poorly founded. You have done no research and attack and criticize everyone and everything. I love positive and negative feedback about a specific situation.
I agree that everyday we could learn and get better but so could all of us including you.
If you want to attack someone attack me and not my people. In the end I am the one responsible.
ML
Marcus Lemonis
Chairman and CEO FreedomRoads, Camping World and RVs.com
To the best of my knowledge I think Camping World is located in 33 states, and they deal with literally millions of customers; I for one will cut them some slack. Dealing with the public on a daily basis is not easy. Each person wants individualized personalized efficient and effective care. The saying goes to err is human but to forgive is divine. Everything and everyone has room for improvement, and having a high level representative here online at this website, if nothing more, does give and opportunity to vent; regardless whether that venting is justified or not. The representative/CEO here online seems willing to take the heat, and do something about it if more than just a laundry list of perceived problems are presented. I commend him for that. This guy does not have to make himself available at all; but he does!
It appears that Camping World has a big problem with customer service and their service departments. I too here in New Jersey have had several issues with the Lakewood NJ Camping World service center. They tell you to drop off your unit and it sits there for a week or 2 before they look at it. Then they have to order parts etc. They installed a shower enclosure wall upside down in my friends TT. My MH has been in hte shop for a week and still haven't heard anything.
GJHD
2012 Thor Challenger 37DT
Harley Ultra Classic
Saturn Vue Toad
Pressure Pro
* This post was
edited 05/06/12 10:51pm by an administrator/moderator *
wny_pat wrote:
Wow, leads right into it like he has been a member here right along. But I check profile and see that this is his first only post. Know nothing about him except that he doesn't like Camping World in Denver. Just don't know how to take a post like that. Is it for real or is it a troll?
Nothing about this forum implies that posting is restricted to those with membership, long term or short. Everyone is eligible to post and if thier posts violate the forums rules then the moderators can do thier job. I don't see that you are the moderator. I feel certain that Marcus's team can and will get to the reality and if the OP is pumping sunshine he'll fade away. Most of us here can figure out if it's really raining.
Larryzv7 wrote: To the best of my knowledge I think Camping World is located in 33 states, and they deal with literally millions of customers; I for one will cut them some slack. Dealing with the public on a daily basis is not easy. Each person wants individualized personalized efficient and effective care. The saying goes to err is human but to forgive is divine. Everything and everyone has room for improvement, and having a high level representative here online at this website, if nothing more, does give and opportunity to vent; regardless whether that venting is justified or not. The representative/CEO here online seems willing to take the heat, and do something about it if more than just a laundry list of perceived problems are presented. I commend him for that. This guy does not have to make himself available at all; but he does!
If I remember correctly, you had two previous CW problems that Marcus asked you personally to contact him to help resolve them. I for one, and I'm sure others, would like to know if he did indeed satisfy your dilemma. Marcus mentioned above that he ask people to contact him and no one does...did you?
Just curious.
Ron
Ron & Sandie
'08 Safari Simba SBD35 CAT C7
Toad: 2011 GMC Terrain SLT2
Tow Bar: Sterling AT
Toad Brakes: Unified U.S. Gear
TPMS: Pressure Pro
Member of: GS, FMCA, Safari Intl, CAT
I only had one issue and I did contact Marcus this past Saturday about that issue and he did resolve it above and beyond my expectations. I just got off the phone with the Regional Manager for my area and I am very happy with the results received from this issue which Marcus offered to resolve. I have no other issues with Camping World; realize that everyone makes mistakes, and am willing to keep my business with Camping World. I am now a more than satisfied Camping World patron/customer.
Marcus, his Regional Manager; Jason, and Jason's Business Manager, all worked out a great solution for me; one that I can financially handle and that exceeded my expectations. There were no short cuts and I am not getting something for nothing, but what I have received is exceptional customer care and I am very pleased!
I questioned the OP's motives in this thread as it was his very first post, and received several rude PM's from him, and most of his posts in this thread were removed by the moderators. Some of the posters in this thread also had rude comments that were consequently removed by the moderators. You know who you are.
If members here make unfounded posts (yes, some members in this very thread), their future posts should be called into question as they have lost all credibility for the rest of us that are willing to help others with the RV lifestyle.
Mr. Lemonis has stated he never heard from the OP, but it certainly was easy for the OP to come on here and badmouth Camping World, and then never be heard from again when Mr. Lemonis had his hand out in a gesture of help.
* This post was
edited 05/07/12 09:04pm by FrontRangeRVer *
FrontRangeRVer wrote: I questioned the OP's motives in this thread as it was his very first post, and received several rude PM's from him, and most of his posts in this thread were removed by the moderators. Some of the posters in this thread also had rude comments that were consequently removed by the moderators. You know who you are.
If members here make unfounded posts (yes, some members in this very thread), their future posts should be called into question as they have lost all credibility for the rest of us that are willing to help others with the RV lifestyle.
Mr. Lemonis has stated he never heard from the OP, but it certainly was easy for the OP to come on here and badmouth Camping World, and then never be heard from again when Mr. Lemonis had his hand out in a gesture of help.
I assume the moderators or Admin have the ability to lock out folks who are continuosly rude or profane etc.
I only had one issue and I did contact Marcus this past Saturday about that issue and he did resolve it above and beyond my expectations. I just got off the phone with the Regional Manager for my area and I am very happy with the results received from this issue which Marcus offered to resolve. I have no other issues with Camping World; realize that everyone makes mistakes, and am willing to keep my business with Camping World. I am now a more than satisfied Camping World patron/customer.
Marcus, his Regional Manager; Jason, and Jason's Business Manager, all worked out a great solution for me; one that I can financially handle and that exceeded my expectations. There were no short cuts and I am not getting something for nothing, but what I have received is exceptional customer care and I am very pleased!
Larry
Larry, that is fantastic. It's really great to hear that CW stands behind their promises. Thanks so much for coming back and letting the rest of us know how it turned out.
And thank you Marcus for sticking with Larry and working out his problems to his satisfaction.
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