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Open Roads Forum  >  Fifth-Wheels

 > Redwood quality?

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kfdray

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Posted: 03/31/12 10:03am Link  |  Print  |  Notify Moderator

Crossroads is the manufacturer of the Rushmore, not the Redwood. Redwood's parent company is Thor....

Interestingly enough, one of the guys who contacted me while I was in the service shuffle was from Crossroads.

kakampers

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Posted: 03/31/12 12:21pm Link  |  Print  |  Notify Moderator

kfdray wrote:

Crossroads is the manufacturer of the Rushmore, not the Redwood. Redwood's parent company is Thor....

Interestingly enough, one of the guys who contacted me while I was in the service shuffle was from Crossroads.


That is odd, as there appears to be no connection between Crossroads and Redwood
???

Found the connection...Thor owns both Crossroads and Redwood, however, the two appear to be independent of each other, Like Heartland is another independent Thor owned company...


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larry barnhart

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Posted: 03/31/12 12:58pm Link  |  Print  |  Notify Moderator

kfdray wrote:

I really think for Redwood the dealer/service channel is really new and a little disorganized. Still, curious what others think about Redwood versus Heartland, Excel, New Horizons, Mobile Suites etc., especially with regards to towability, durability, and service.
You will have some kind of problems with all of the above manufactures. not much quality control in any rv's chevman


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Artemus Gordon

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Posted: 03/31/12 05:45pm Link  |  Print  |  Notify Moderator

I would like to comment on local dealer issues.  While I understand the "buy local" mentality, I also understand "Parent Companies" who insist that their products purchased will enjoy nation wide service.  If I am on the road,  and have an issue with any product,  I expect to be treated the same as any local customer of that community.   Conversely I expect the manufacturer to demand equal and honest service to all its customers.  When manufactures allow dealers to "sell nation wide" then they must guarantee, the dealer network provide, "equality and equal support" of each and every customer that walks through their door.  Local, past customer, or first time visitor should be treated equally.  Customer loyalty while admirable, is directly proportionate to "price and product availability "!  My local dealers could not, and would not, meet my product needs locally.  I expect or more realistically demand the best service they offer when I go in for warranty work.  If not the manufacturer will be held responsible.  We are now "National Consumers", with a wider, larger market place to shop, unfortunately some local dealers have not and will not survive without being competitive and willing to broaden their thinking.  Money is money and money coming in means staying in business.

kfdray

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Posted: 03/31/12 12:48pm Link  |  Print  |  Notify Moderator

I really think for Redwood the dealer/service channel is really new and a little disorganized. Still, curious what others think about Redwood versus Heartland, Excel, New Horizons, Mobile Suites etc., especially with regards to towability, durability, and service.

KR2011

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Posted: 03/31/12 01:43pm Link  |  Print  |  Notify Moderator

I was at the Redwood factory this last Thursday and the question about the connection between Redwood, crossroads, and Thor. The reply was that Thor is the money and crossroads is the parent company over redwood. Their it is straight from the factory of redwod.

huntram

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Posted: 03/31/12 11:03pm Link  |  Print  |  Notify Moderator

My prior TT was a Thor Jazz. The local dealer that I bought it from had TERRIBLE service. I ended up getting permission to get service from a local RV repair business. Then he ended up closing his door, although he kept two others open in other cities 100+ miles away!
My curent 2011 Carraige that of course I no longer have a warrenty (well I have now bought an extended on it), I tried to buy 'local' here in SoCal. The two closest dealers were jerks. I am going full time in June so I wanted to order it the way I wanted to live in it! They wanted to sell what was on the floor. They had no interest in ordering what I wanted. Didn't matter that I wanted dual pane and Disc brakes. They tried to convince me it wouldn't matter at all. Further more best they could save me was about 5k. When you add the 4k delivery charge that is only about 1k off list.
I ended up driving and making a GREAT trip out of it to Terrytown in Grand Rapids. They were happy to order what I wanted and saved me over 30k! Also Carriage untill they closed was happy to approve all warrenty work to a local RV repair business.
Now tell me again why I should have stayed local and paid some jerk who knew what I needed more then I did 30k more???
Brian


speedster100 wrote:

So it looks like you have now experienced the very reason that it is much more wise to buy locally and perhaps pay a little more. We have had 7 or 8 RV's over 30 plus years and always bought from local dealers.

.



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mwebber78

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Posted: 04/01/12 07:05am Link  |  Print  |  Notify Moderator

kakampers wrote:

kfdray wrote:

Crossroads is the manufacturer of the Rushmore, not the Redwood. Redwood's parent company is Thor....

Interestingly enough, one of the guys who contacted me while I was in the service shuffle was from Crossroads.


That is odd, as there appears to be no connection between Crossroads and Redwood
???

Found the connection...Thor owns both Crossroads and Redwood, however, the two appear to be independent of each other, Like Heartland is another independent Thor owned company...


They are clearly linked - the Redwood was tied into Crossroads heavily in the beginning. I would liken it to Toyota and Lexus' relationship.

Redwood is standing more clearly now as a seperate entity but they shared a lot of resources. Crossroads and Redwood also share a customer oriented mind set and a generous warranty/service record.

Sorry the OP had a bad experience but as others eluded to, either you buy locally from a dealer you have a good relationship with "OR" you buy what you want, where you want, and have a good relationship with an independently owned and reliable RV repair shop.

There is no Forester dealer (the Class C I have) for a few hundred miles. However, there is a great local dealership that runs a repair shop that services all brands and warranties. The place also rents Class C' Sunseekers so they are familiar enough with the product.

Best of luck.


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Disclaimer for the daft: Don't confuse my opinion with facts.


Mile High

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Posted: 03/31/12 06:03pm Link  |  Print  |  Notify Moderator

Artemus Gordon wrote:

I would like to comment on local dealer issues.  While I understand the "buy local" mentality, I also understand "Parent Companies" who insist that their products purchased will enjoy nation wide service.  If I am on the road,  and have an issue with any product,  I expect to be treated the same as any local customer of that community.   Conversely I expect the manufacturer to demand equal and honest service to all its customers.  When manufactures allow dealers to "sell nation wide" then they must guarantee, the dealer network provide, "equality and equal support" of each and every customer that walks through their door.  Local, past customer, or first time visitor should be treated equally.  Customer loyalty while admirable, is directly proportionate to "price and product availability "!  My local dealers could not, and would not, meet my product needs locally.  I expect or more realistically demand the best service they offer when I go in for warranty work.  If not the manufacturer will be held responsible.  We are now "National Consumers", with a wider, larger market place to shop, unfortunately some local dealers have not and will not survive without being competitive and willing to broaden their thinking.  Money is money and money coming in means staying in business.
X2
I drove past 2 local dealers on my 400 mile trek to the my choice of Dealers.

Robin'n'Marian

Edmonton, Alberta, Canada

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Posted: 04/01/12 01:32pm Link  |  Print  |  Notify Moderator

Crossroads is the manufacturer of the Rushmore, not the Redwood. Redwood's parent company is Thor....

Actually, Crossroads is the parent company of Redwood, Thor is the parent company of Crossroads and therefore,Redwood. A recall that was just done on the Redwood was done by Crossroads as the parent company. Redwood Residential Vehicles is a stand-alone division of Crossroads. This was posted on the Redwood forum recently. (being a division of Crossroads avoids duplication of services, such as accounting and warranty, apparently)

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