Got their catalog for the first time in years. Was mildly interested until I read their Guarantee which says, in essence, you have 120 days to send the shoes back (shipping is non-refundable) and they will refund money or exchange shoes.
(Now comes the good part): "Returned items must be in their original and unworn condition"
Many years ago, there was a Mason shoe dealer that came to the paper mill where I worked at the time, to fit every one that was eligible with safety shoes at company expense. I recall that the shoes were well made at the time, and the prices were quite reasonable, but I have no idea what they're selling these days. As far as their return/exchange policy goes, I'd think that as long as the shoes are in resalable condition, they would accept them. As a guarantee though, it does seem that they should accept responsibility for manufacturing defects that may not show up until the shoes have been worn for some period.
Years ago I used to use them almost exclusively. Had both good and poor results. When they failed to stand behind a pair of hiking boots that came apart at the soles I dropped them. No idea what they are doing today.
I've never owned a pair, but many years ago they enjoyed a good reputation.
I once owned and managed a shoe store. (One of the many things I did when I didn't know any better.) It was an upscale family shoe store with a little of everything. The work and hiking boots were Sheboygans (obviously made in Sheboygan, WI) and were extremely well made... and pretty spendy.
I only had one pair of Sheboygans brought back in the 6-7 years I had the store, and they were literally falling apart at the seams. They were sopping wet, like they'd been removed from the washing machine before the spin dry cycle -- except they were also caked with mud. When I initially picked them up I dropped them, because instead of their normal weight of maybe 3 pounds, they probably weighed 10 pounds.
It was the wearer's wife who brought them back. I'd sold them about 6 months earlier to them, and she said he'd worn them every day and they were usually in that condition (water soaked). I told her all leather boots would rot if they never get a chance to dry. She said that's what they were discovering -- that her husband had always bought cheaper work boots before, but since they never lasted long she'd talked him into buying these, thinking they'd not rot.
I called Sheboygan and described the boots to them. They instructed me to issue a full refund or replace the boots at no charge. I gave the refund, as I knew if I gave them new boots they'd be returned in a few months for another free pair.
That was 20+ years ago. I don't know if Sheboygans are still made or not. At that time there were at least three major shoe companies based in Sheboygan -- Leverenz and Allen Edmonds being the other two.
I've bought from them for several years and never had a problem. They sell brand name shoes as well as their own brands. My primary reason - I don't have feet, I have hooves. 11 EEE. I used to buy Florsheims when I was working, but now its New Balance. That's what I'd buy from a shoe store if they carried my size, but its always "We'll have to order them." I can do that by myself and not pay for the overhead of a storefront.
Retired and visiting as much of this beautiful country as I can.
B.A. Mason shoes are mostly imports now. They are not the original Mason shoe company in my opinion. I bought a pair of New Balance from them and it took about a month to get them. I found the same new balances online at another company for about $40.00 less. No more B.A. Mason for me.