GSRoadsideAssistance
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Thank you for your post fil564. We appreciate your feedback. Please feel free to contact me if you have any more questions in the future. Thanks again, Zach
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PackerBacker
Montreal (Qc) Adirondacks (NY) Myrtle Beach (SC)
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mlemonis wrote:I'f you were sent platinum you should get it
Our mistake should not be your problem
My team monitors this forum so they should reach out to you
Sorry about that
I just received a 'SORRY! We made a mistake' note in the mail from GS with new standard Roadside Assistance cards. It states that GS mistakenly sent out the Platinum membership by mistake.
So what gives?
Marcus says keep the Platinum yet GS says no !!
Eric
2009 Holiday Rambler Admiral 33SFS (34' 3")
2008 Jeep Liberty - North Edition (4x4 auto)
FQCC/Camping Quebec, KOA, Good Sam, Coach-Net
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GSRoadsideAssistance
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Thank you for your post PackerBacker. You are correct and we will honor this. Please send me a private message with your Good Sam information and I will contact you to take care of it. Thank you, Zach
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crabbin cabin
on the road
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Joined: 09/15/2011
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Wow - after reading all of the above posts I am hesitant to write this but... here goes;
First my GS membership, #61285607, dates back over 20 years. I have had, and enjoyed ERS for most of those years.
On May 11 of this year I submitted my renewal and subsequently my credit card ( a GS CC!) was charged and I received new ERS cards. I noted that they acknowledge my long term membership.
Today two things happened - I first received a telephone call reminding me that my ERS was about to expire and would I like to renew over the phone. I told the lady that we had done that some time ago but she said she had no record of such. End of discussion. Later this morning in the mail, came a renewal notice for GS ERS, #801828898, with the note that we had been members for 1 year!!
Just what is going on? I suspect that with the 'joining of GS and CW together" that one hand does NOT know about the other hand!
I am assuming that the original card with # 612 85607, expiring a year from now is valid. BUT - with the travel season about to arrive I need some assurance please, before I need the Assistance that has been charged to my GS creditcard.
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jr3316
Mount Shasta, CA
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I also received the "Sorry about the Mistake" letter. Although, now that I have had time to think about it, I would like to upgrade from standard to platinum. I can't seem to locate the means to accomplish this though.
Jerry
2008 Dodge Ram 3500 6.7L, Automatic, Quad-Cab 4x4 DRW Diesel
Torklift Tiedowns, Rancho 9000xl wireless, Firestone Airbags, Fastguns, Helwig Bigwig Sway Bar, Torklift Stable Loads, Morningstar 300W Inverter
2006 Arctic Fox 1140 Dry Bath
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DWRoadsideAssistance
Denver, CO
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Thank you crabbin cabin. Sounds likes your recent payment was mistakenly applied to a new account instead of your existing account. If you will send me a private message with your member info, I'll be glad to resolve for you quickly. Thanks! Darren White, Sr Director Operations.
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fil564
Pittsburgh, PA
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Received another set of cards in the mail with the "Sorry, we made a mistake you were sent Platinum cards and here are your new cards" so this set is for standard. More confusing by the day.
2010 Toyota Tundra SR5 Double Cab 5.7L
2009 Jayco Eagle Super Lite 298 RLS
1 Wife
2 Spoiled Shih Tzus
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DwnSth
SE Louisiana
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As the OP, I too have recieved multile letters and sets of cards. However, I'm pretty sure I'm at the Platinum level at this point. I think you can verify that by going into your accoutn on-line and seeing what the print-out card has on it. Anyway, that's waht I'm figuring is the final word on what level my membership is at.
2012 Aerolite 212RBSL
2013 F150 Lariat EB S-Crew max tow HD payload
1996 Four Winns Horizon 190 (gotta have a boat down here)
old - 1995 Jayco 1007 pop-up (lost to a fallen branch)
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GSRoadsideAssistance
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To all concerned about the card mix up. A small group of members were sent the Platinum cards by mistake. Once the mistake was discovered a plan was made in an attempt to correct the error that included sending out the correct cards with an apology. All of the members that received the cards in error were not automatically upgraded because not everyone wants Platinum. Any of the members that received the Platinum cards who would like to be upgraded to the Platinum program can do so by sending me a private message. If anyone has a question as to what program they are currently are member of they can review their account at www.goodsamers.com or contact member services at 800-842-5351. Anyone with a question can also send me a private message with your Good Sam information and I will contact you.
* This post was
edited 04/18/12 12:32am by GSRoadsideAssistance *
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jr3316
Mount Shasta, CA
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Special thanks to GSRoadside Assistance (Zach) for straightening out the mix up with the standard/platinum card issuance. This turned out to be a great experience test driving the Good Sam Club when things go wrong. The response was immediate and personal and quickly resolved. I am thoroughly impressed!
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