We have a keystone outback, very similar to the cougars. IMHO the cougar/outback are a good quality mid level trailer. Ours has been trouble free for about 10K miles, and close to 120 days of camping in the last year and a half. Floorplans seem to be well thought out. We looked at cougars when we were shopping and at the time they didn't have the floorplan we were looking for, or cougars would have been on our short list to consider.
2011 Keystone Outback 295RE
2004 14' bikehauler with full living quarters
2004.5 Silverado 4x4 CC/SB Duramax/Allison
Did you get the $22,000 in writing? I hope so! I think Cougars are a good rig and wouldn't hesitate in buying one. Now that we are back to part-timing, I've thought about a smaller Cougar trailer instead of our fiver. I don't think you can go wrong with them.
2007 Northwoods Arctic Fox 32 5S Fifth Wheel used for fulltiming for several years--SOLD
2011 Keystone 23rks Hideout to poke around the smaller parks in the great Southwest
2007 Chevy Silverado 2500 HD Diesel
Prodigy brake control
Expect a new trailer to break down
Expect to spend time waiting for it to be repaired
Expect to have all problems solved prior to Warranty Expiraion
I must assume that a new trailer is a work in progress, raher than a finished product?
There is something wrong with the industry and the customes who find this acceptable
I don't disagree with you, but it's not as if there are a lot of choices out there for customers who want low/mid level travel trailers at a price point between $18K-25K. Yea, there are a few who build better units, but not many; and you might not have an available dealer near you.
Sadly, yes. A new trailer is a work in progress. They're frequently delivered with a scattering of QC issues. Holding tanks not wired properly, inadequate (or forgotten) caulking, loose plumbing fixtures, bad tires, etc. When will that improve? As soon as a couple of manufacturers start cranking out the Honda Civics or Toyota Corolla's of the travel trailer world. In other words, never. The margins are too small for trailer manufacturers to invest in that type of QC.
I have a 2009 Cougar X-Lite 29RLS. It's been adequate.... Keystone's customer service is NOT good, as you have to go through the dealer to have ANY warranty work done. They will not even acknowledge your existence at Keystone, unfortunately. On the other hand, I don't think that Keystone is really any better or worrse than any other manufacturer. I've learned a LOT and know what to look for, and have also learned that to own an RV, you BETTER be diligent in taking care of it! I would buy another Keystone, but would also consider other brands in the same general price range, such as Prime Time, Coachmen, etc.