(Personally, I think we should have a forum for service reviews!)
I just want to let everyone know of a positive experience I had a couple of days ago getting assistance after hours.
Friday evening, pulling into the Falling Waters Campground, plugged into the outlet and, dang nabbit... no power in the MH. I had power when I left, so I had no idea what the issue could have been. I also have absolutely no experience with electrical work, so I was at a loss as to what to do.
After talking to the owner/manager of the campground, I got a card for The RV Doctor. Gave Greg Hess a call and said he'd be here in 45 mins. It was around 7:30pm. While waiting, I seriously spoke to DW about getting rid of this MH and getting out of the hobby, I was that discouraged.
Fiddling around, I noticed that the microwave was blinking. Further checks showed that I had power in all the outlets. However, my EMS showed nothing and no furnace or lights.
Greg showed up, I explained my recent findings. Within a couple of minutes, he found a pinched wire in my battery step that was exposed and pressed against the metal frame. Some tape later, as a temporary fix, and we were done. I asked him how much I owed him and, to my surprise... $10 to cover his gas and some tape. Needless to say, he walked away with more than $10 and my sincere appreciation for his work and restoring my happiness with RVing.
If anyone in the area needs assistance, I highly recommend Greg Hess (The RV Doctor), 304-274-3215 (cell 304-676-4487), firstname.lastname@example.org.
I have submitted the review to RV Service Reviews, just wanted to pass word within the community here.
I once paid $60 for a mobile repair guy to arrive, piddle around for about 20 minutes and tell me he couldn't find the problem. I paid him, I did further checking and fixed the problem my self.
Glad you found a keeper.
hershey - albuquerque, nm Someday Finally Got Here
My wife does all the driving - I just get to hold the steering wheel.
Superman was an illegal alien.
Expedition - Suzuki Grand Viagra
Glad you found a good honest tech and posted here. If I am not able to fix a problem I don't charge. It just isn't right. There are a lot of good honest techs. Thanks for the post.
Sounds like you fall into that honest category too. I do my own work and understand sometimes a problem can be larger than originally scoped, but cannot comprehend the I have no clue but you still owe me attitude I read about here all the time. Good for you and the OP for appreciating and praising good service.
Great thread. Two personal experiences where 'you know what hit the fan' in a major RV park. Talked to Park Mgr and asked if he had recommendations for 'out calls.' In both cases the answer was 'yes.'
'Why recommend these folks?'
'Because of if they don't do it right, you'll be standing right in front of me again.'
Had to laugh to the point my chest hurt. Guy had a point.
In one case the fellow was already on his way out so the other RV'er and I split the cost of his service call ... SERVICE MAN'S SUGGESTION!! (Knock me over with a feather on that one!)
Second was a battery problem (they were the originals) and fellow (cell phone) asked if I had this/that on board for test equipment? Told him yes, including a real load meter.
'Whooha, you are for real!' Take this, that, other reading 'and call me right back.' End game, all the readings were .... not good ....
'OK, unplug from shore power and kick on the generator (still enough juice to get it going) tell me what kind of 'charging readings' with your VOM right at the batteries?'
'Ok, that suggest to me your in-house 110 charger is not working.' Gave him what I could see for 'manufac's stuff' off the box (under the damned bed no less, Ohooo they've had problems but I have a better unit (price info exchanged-like had a choice as I was going to be 'there' for close to two months). Guys out in an hour (give or take later a few minutes) does his meter testing and the in-house charger was deader than a door nail (bat's, save for needing a good charging) were fine.
In the mean time (waiting for him) I just ran a long ext-cord and connected my deep cycle battery charger ... bat's loved that :>) until the new unit was installed.
Another time it was a percent water leak under the sink. At 68 I'm just not that .. how shall we say ... agile to crawl around under same. Same question, different guy (for context, I'm out winter steelhead fishing)and 'recommended,' actually two guys, show up and tell them where, yada, yada. One guy looks under the sink and says something to the effect "Who the hell designed this pile of sxit?" Rhetorical I know.
Back to their van and out comes house grade flexible water grade pipe. Snip, snip and we're good to go. One of the Guys asked if he could look under the unit (Gulf Stream) and take a look?
You BETCHA! Found two other "Oh Brother's" (insert their rollie-eyes) and I did a 'Just make it right' from me. Total bill (as I remember) was a tad under $100.00 for two Fellows who knew what they were about. Sounds like a lot, but if your paying up for trained eyes ... cheap as chips.
Finding good 'Mic-a-Nicks' is a gold mine; just do your thing!