I took my new 2012 Ram in to the shop today to get a new B&W gooseneck and companion hitch installed. When they did it they drilled the hole to far forward and had to cut another hold and weld in a filler piece in the box. Also to make it a little worse, I have had linex sprayed in the box, and now have a big chunk out where the mistake was made. They did say that I could take it to the Linex place and they would pay for the area to be resprayed. I told them I would have to think about this and get back to them tomorrow. I am kinda mad that they expect me to do this on my own time and with the loss of my truck for some day down the road. Do you think that it would be fair to ask for a discount because the reason I had them do it is because THEY are the professionals and I didn't want to make the mistake myself. Sorry about the rant, but am wondering what you would do?
My dealer did that to a bed that didn't have a liner so they paid to have one sprayed in to cover the hole. Far as I know it was fine. Not sure about being able to fill one in but I guess if it was sprayed under the bed as well it would be OK. Probably a few questions to be asked to whoever would spray it and get there thoughts. The issue of spending my time to have it done would not bother me.
2011 Chevy 2500HD 4X4
2006 Durango 285RLS - Trailair pin box and suspension
Love of my life (wife, not the 5er..but on some days she may argue that) one fourteen year old son and one dog.
I'm retired so time management has changed for me, but if your still on the job they should make it right by you. I would want comp'ed- see what they offer for time off of work!
2012 Cedar Creek 36RE w/ Level Up
B&W Turnover w/ 18k Companion Hitch
08 Ford 350 Lariat DW PSD Crew Cab Long Bed 4:30
That is the easy way out. They write a check and you go away. I would have told them in no uncertain terms " YOU screwed up, YOU deal with it!!!" Why should you waste your time and energy?
What is it worth to you? If you have a number in your head, give it to them, but be reasonable. Maybe they can knock an additional 10-15% off your bill, in addition to having THEIR blunder repaired.
It can't hurt to ask.....and if you don't get any satisfaction, write a letter to the Owner, but ultimately, sometimes you just have to walk away, as it's not worth the time and effort.
You are complaining about your time, to get the coating re-done, so I would imagine that you sure don't want to spend the day going to Small Claims Court, so my advice is try and get what you can, but don't be to upset if it's not as much as you would like.
Bill & Claudia / DD Jenn / DS Chris / GS MJ Dogs: Sophie, Abby, Brandy, Kahlie, Annie, Maggie, Tugger & Beau RIP: Cookie, Foxy & Gidget @ Rainbow Bridge.
2000 Winnebago "Minnie" 31C, Ford V-10
Purchased April 2008 FMCA# F407293 The Pets
I think I would just say that I want them to make it right. No more and no less after all, you took it to them for a professional job and didn't get it. Maybe take it to a body shop to see if they can fix it to look like it should.
Scott, Grace and Wesly
2003 Dodge 3500 4x4, 6 speed Cummins (lightly bombed),
2004 Forest River 25RKS many, many mods.
H0NDA eu2000i
If it were me, I would weld in my own patch piece, using the cut out material for the patch, and brush some Herculiner on the patch. Of course, I am a welder/fabricator by trade and don't mind doing my own work.
Being in a service business myself, I also understand that mistakes do happen and as long as the person who made the mistake readily owns up to it and makes a good faith effort to fix it or make it right, I'm cool with that.
In my opinion, what the shop offered to fix it is entirely reasonable. I'm sure if they had the ability to spray the Line-X themselves, they would do it themselves. Since they don't, it has to be done by another Line-X dealer.
If you don't want to spend the time to take it there yourself, authorize the shop to take the truck there for you. The truck is not going to magically get there by itself. Either you or them have to take it there, or possibly the Line-X shop can come pick it up and drop it off.
I had my Line-X dealer install my B&W hitch. No telling how many holes the cut!
9-11 WE WILL NEVER FORGET!
04 HitchHiker DA LS 33.5 RLTG
09 F350 CC DRW 4X4
John
“A good traveler has no fixed plans, and is not intent on arriving.” Lao Tzu
I agree with the op. If I paid a dealer to do this and they screwed up that bad I would demand it be made right. Personally I would have been angry that I even had to find out. They should have welded the error and linex it themselves before you even arrived.
So they welded in a filler and the liner will cover up any blemishes. So what?
Sure, your going to be without a truck for a period of time while the patch gets covered, and I think that is just something that you should deal with.
I had got a truck repaired at a body shop after a wreck. The driver's door had a nasty wind noise at speed. I just took it back to the shop and had them adjust the door to correct the issue. I didn't make them discount the work or come get the truck. I was out a truck for a short period of time but it was for the better. You should look at it the same way.
2005 2500 Cummins/48RE/3.73, QCLB, 4wd, BigHorn, Edge Juice w/ CTS + Turbo Timer, ISSPro Oil and LP pressure gauges in cubby hole, GDP 20/2 filters on frame rail, Custom Diesel Steering Box Brace
'10 Forest River Shockwave Toy Hauler 21'
Honda EU3000I Genny
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