SoCalDesertRider wrote: If it were me, I would weld in my own patch piece, using the cut out material for the patch, and brush some Herculiner on the patch. Of course, I am a welder/fabricator by trade and don't mind doing my own work.
Being in a service business myself, I also understand that mistakes do happen and as long as the person who made the mistake readily owns up to it and makes a good faith effort to fix it or make it right, I'm cool with that.
In my opinion, what the shop offered to fix it is entirely reasonable. I'm sure if they had the ability to spray the Line-X themselves, they would do it themselves. Since they don't, it has to be done by another Line-X dealer.
If you don't want to spend the time to take it there yourself, authorize the shop to take the truck there for you. The truck is not going to magically get there by itself. Either you or them have to take it there, or possibly the Line-X shop can come pick it up and drop it off.
Well said.
I agree. However when it was all resolved, I'd have to remind them about the old saying "measure twice-cut once".
If you have confidence in them to do the patch right have them do it. After you approve that the patch is done to your satisfaction, then you take it to Linex. And have them pay for the Linex job and add $100/hr for your time. And accept $50/hr.
If you don't have confidence in them to patch it right. Find your own body shop for the patch, and then you take it to Linex. Have them pay you directly from the estimates, and add a couple hundred for your time. Or if they prefer, allow them to deduct a couple hundred from your bill. Do NOT pay for the repair work and have them reimburse you. That doesn't cut it.
'12 F350 SB, CC, SRW, 6.7 PSD, 3.55 RAR, 6 spd auto, Ultimate Lariat pkg
2011 Open Range 393RLS 14,250 GVWR
Pullrite Super Glide 18K
SoCalDesertRider wrote: If it were me, I would weld in my own patch piece, using the cut out material for the patch, and brush some Herculiner on the patch. Of course, I am a welder/fabricator by trade and don't mind doing my own work.
Being in a service business myself, I also understand that mistakes do happen and as long as the person who made the mistake readily owns up to it and makes a good faith effort to fix it or make it right, I'm cool with that.
In my opinion, what the shop offered to fix it is entirely reasonable. I'm sure if they had the ability to spray the Line-X themselves, they would do it themselves. Since they don't, it has to be done by another Line-X dealer.
If you don't want to spend the time to take it there yourself, authorize the shop to take the truck there for you. The truck is not going to magically get there by itself. Either you or them have to take it there, or possibly the Line-X shop can come pick it up and drop it off.
Well said.
I agree. However when it was all resolved, I'd have to remind them about the old saying "measure twice-cut once".
That is a very good saying, indeed.
When I cut the hole in the bed for my Turnoverball hitch, I measured multiple times from all 4 directions to be SURE I had it in the right spot. I even cross-checked my measurements of where the ball receptacle was actually positioned under the truck after I installed the hitch frame, against the bed hole position measurement their instructions specified, just in case I had the hitch frame mounted off a bit, or the instructions were wrong (both were correct). Then I very clearly marked that spot, pilot drilled it, then drilled it out with a 3" holesaw. The cut was very clean and the hole came out EXACTLY where it needed to be.
Vulcaneer wrote: If you have confidence in them to do the patch right have them do it. After you approve that the patch is done to your satisfaction, then you take it to Linex. And have them pay for the Linex job and add $100/hr for your time. And accept $50/hr.
If you don't have confidence in them to patch it right. Find your own body shop for the patch, and then you take it to Linex. Have them pay you directly from the estimates, and add a couple hundred for your time. Or if they prefer, allow them to deduct a couple hundred from your bill. Do NOT pay for the repair work and have them reimburse you. That doesn't cut it.
LOL. No reasonable business owner is going to pay the customer $100/hr to drive his truck to the Line-X shop. They'll offer to handle taking the truck there and bringing it back, or tell him to take a hike, if he insists on being paid $100/hr.
Much more sensible to pay a $10/hr shop helper to deliver and pick up the truck, or have the Line-X shop pay their $10/hr shop helper to pick up and deliver the truck and include it in their bill.
tsetsaf wrote: I agree with the op. If I paid a dealer to do this and they screwed up that bad I would demand it be made right. Personally I would have been angry that I even had to find out. They should have welded the error and linex it themselves before you even arrived.
Abso-friggin'-lutley! Hell, I installed my own TO Ball and Companion and had the DW come out and go over the measurements to be sure I was reading it right. :-)
Lyle
2002 GMC Sierra 2500 HD Duramax Crew Cab 4x4
Banks Bullet Tuner and Monster Exhaust
B&W Turnover Ball with 5th Wheel Companion
2004 Komfort 25FSG Fifth Wheel
1936 John Deere Model A
International Flying Farmers 55 Year Member
SoCalDesertRider wrote: If it were me, I would weld in my own patch piece, using the cut out material for the patch, and brush some Herculiner on the patch. Of course, I am a welder/fabricator by trade and don't mind doing my own work.
Being in a service business myself, I also understand that mistakes do happen and as long as the person who made the mistake readily owns up to it and makes a good faith effort to fix it or make it right, I'm cool with that.
In my opinion, what the shop offered to fix it is entirely reasonable. I'm sure if they had the ability to spray the Line-X themselves, they would do it themselves. Since they don't, it has to be done by another Line-X dealer.
If you don't want to spend the time to take it there yourself, authorize the shop to take the truck there for you. The truck is not going to magically get there by itself. Either you or them have to take it there, or possibly the Line-X shop can come pick it up and drop it off.
Well said.
I agree. However when it was all resolved, I'd have to remind them about the old saying "measure twice-cut once".
That is a very good saying, indeed.
When I cut the hole in the bed for my Turnoverball hitch, I measured multiple times from all 4 directions to be SURE I had it in the right spot. I even cross-checked my measurements of where the ball receptacle was actually positioned under the truck after I installed the hitch frame, against the bed hole position measurement their instructions specified, just in case I had the hitch frame mounted off a bit, or the instructions were wrong (both were correct). Then I very clearly marked that spot, pilot drilled it, then drilled it out with a 3" holesaw. The cut was very clean and the hole came out EXACTLY where it needed to be.
I did just about the same thing, even having the DW come out and double-check me. Since she's Catholic, we said a couple Our Fathers and Hail Marys just to be sure. :-)
WELL, I would go ballistic!!!! What ahole did that? Why? That dealership needs to make your truck whole. The mistaken piece cut out needs to be welded back in, it needs to be sprayed AND I would say the shop should NOT CHARGE YOU for the lousy work!!!!! What in heck were they thinking putting someone on the job that did not know******about putting in the hitch. Had he not done before than don't learn on my truck, and if he had but was not sure, then READ the instructions BEFORE installation, not after and say oops sorry. I would stop using that dealership and would tell my friends and relatives to not use that dealership that thinks so little of you that they put a neophyte on the job. The damage is done, it will NEVER be 100% as it was before and it was NOT what you contracted for. Harsh? YES but that is what the dealerships need to realize that we are not to be abused and then think we should pay them for thier mistakes!!
Chevy Silverado 2500HD with Duramax engine and Allison transmission
2002 Sunnybrook 34BWTS with lots of goodies
Pullrite Superglide Hitch, Prodigy brake controller
S and S Co-Travelers and along for the ride is Ketzel the wonder cat.
SoCal .... I am just saying the dealership made a serious mistake in my mind and they should compensate him for the damage not just let them pay for a repair they do, I would take to a welder with the piece(hope they kept the piece) and have a REAL welder do the job, not the same dolt who drilled the wrong hole now do the welding and do it wrong probably. If you went to the doctor and he did the wrong hip replacement would you say, if he does the right one for nothing that would be ok? It would not be with most people but when a car/RV dealership screws up we think we should just let it go, NO WAY, I am very particular about my toys.
Hip surgery and the bottom of a pickup truck bed are on very far opposite ends of crucial versus trivial.
I would hope that if they are going to weld it, that they know the basics of welding sheet metal well enough to do an acceptable job with it. Taking it to a welder could certainly be an option, if the shop cannot weld it. I would first establish if they can or not, before throwing them under the bus. They may very well have the ability to weld it just fine.
I am a business owner. If I make a mistake, I will make it right and fix it to the standards of my responsibility to the customer. However, I'm not going to give away all my profit on the job just because it caused a minor inconvenience to the customer to take his truck over to a Line-X dealer that I am going to pay the bill for.
I'm in business to make money, not give it away. So is the shop that did the hitch install. I deserve to be paid for the job, because I did the job and even though there was a mistake, I fixed it and made it right. So does the shop that did the install, provided they fix their mistake.
Half my profit may already be washed down the drain just fixing the mistake to make it right. Why should I give away the rest of it? Expecting someone to work for free is unreasonable. It sounds to me like the shop is being entirely reasonable and responsible, owning up to their mistake and doing what it takes to make the install right for the customer.
All they're asking the customer to do is take his truck over to the Line-X shop so they can complete the fix, at no cost to the customer. What is so damn hard about driving the truck over to the shop???
If the customer doesn't want to drive it over there, I would just take the truck over there for the customer myself and bring it back, or have one of my guys do it, or have the Line-X shop pick it up and deliver it and make it part of their bill to me. I am sure as hell not going to pay the customer $100 an hour to drive his truck over there, especially if he is being a whining pain in butt about it!
There is no 'pain and suffering' here. The customer is not entitled to punitive damages. The shop's responsibility is to fix their mistake, nothing more. Sounds like they're doing all that they should be doing already.
If the shop fixes it right and the Line-X shop does their part and it's at no cost to the customer and the customer is still upset about it, he can take the shop to small claims court. That's what small claims court is for. My prediction is the judge rule the shop did everything they were supposed to and find for the defendant.
* This post was
edited 04/08/12 03:39pm by SoCalDesertRider *
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