billb1
Fort Erie, Ontario, Canada
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Joined: 03/05/2001
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I used my new card several times on my way home to Canada from Texas this spring. Today I got my statement by email. Imagine my surprise when I was unable to pay the charges through the Pilot Flying J web site.
After two phone calls and several different attempts to do an online payment I was told by the credit department that the Canadian side of the online payments was not yet set up and I could pay the charges by mail sent to a company in Toronto, Canada.
I am surprised and disappointed that this card was released before being properly set up.
I am now concerned that my payment will not be properly handled and that I may be charged interest due to delayed payment.
I hope that Pilot Flying J act quickly to correct this issue before other Canadians suffer the same frustration I have.
BillB
2000 Dodge Ram Quad Cab 1 Ton Diesel, 4.10 axle w/limited slip, auto trans.
2000 Real Lite Truck Camper
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crickeydog
Marietta, Ga.
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Joined: 01/29/2004
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billb1 wrote:I was told by the credit department I could pay the charges by mail sent to a company in Toronto, Canada.
So what's the problem? The electronic thing will work itself out in time; give'em a chance. Hope you enjoyed your winter in Texas.
We back woods folks here down south used an incredible tool for over a century that still works reasonably well today! Postal Mail & a stamp. Give'er a try!
Happy camping!!! See y'all down the road!!!
USAF RETIRED. "EITHER LEAD, FOLLOW, OR GET OUTTA THE WAY"!
PULL DOGS:
2006 GMC 3500 CC DRW D/A LBZ 4X4 SLT "THE SILVER FOX" PRIMARY
2000 DODGE 3500 QUAD CAB DRW CTD LARAMIE "THE ROAD TRAIN LOCOMOTIVE" BACK-UP
2004 HOLIDAY RAMBLER PRES. 30 SCD 5'ER
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I am still wayne_tw
everywhere
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I think you are making a big deal out of nothing. Just write a check and mail it to the Toronto address. Isn't that how we paid ALL bills just a few years ago?????
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brirene
midwest
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Joined: 01/27/2007
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I get your frustration! After getting used to electronic payments, not having the option can be incovenient. Hopefully they'll have it sorted out soon.
'04 Jayco Designer 30 RKS Medallion pkg, Trail Air pin
'05 F350 6.0 PSD CC Lariat 4x4 DRW 4.10 LB B&W Companion Edge Insight CTS
“The trail is the thing, not the end of the trail. Travel too fast, and you miss all you are traveling for.”
-Louis L'Amour
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PackerBacker
Montreal (Qc) Adirondacks (NY) Myrtle Beach (SC)
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We have the same issue with our US Macy's account, they cannot be paid electronically.
You can write a US cheque if your Canadian bank allows it. My bank used to but no longer does because they are trying to sell people on opening a US account.
In the end I found it was no big deal, I just get a US money order at the post office and mail it in.
Eric
2009 Holiday Rambler Admiral 33SFS (34' 3")
2008 Jeep Liberty - North Edition (4x4 auto)
FQCC/Camping Quebec, KOA, Good Sam, Coach-Net
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bob213
Fresno, CA
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Crickeydog, I bet you backwoods folks are like us farmin overall folks and still carry some of that green stuff in yur wallet....
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BIKERK9
Igo, CA
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Joined: 02/13/2009
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I have the card but do not use it. My VISA card gives me a better savings discount
per dollar than the Pilot Flying J Card does per gallon.
DoggyDaddy
2008 Damon Outlaw 37', WH-24, 8.1 GMC
Class A Toy Hauler
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jrmylmach1
Kentucky
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Joined: 06/12/2011
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PackerBacker wrote:We have the same issue with our US Macy's account, they cannot be paid electronically.
You can write a US cheque if your Canadian bank allows it. My bank used to but no longer does because they are trying to sell people on opening a US account.
In the end I found it was no big deal, I just get a US money order at the post office and mail it in.
Funny, but I pay my Macy's bill online. It is through something called "checkfree."
I understand the op's frustration though. You get your bill, you wait until it is close to the due date to pay. Then you go online and can't pay online. Now you have to mail a check that will possibly be late due to the close day of the due date. Then you will be charged late fees. That would suck.
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rgolding
Southern Illinois
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Joined: 05/09/2010
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Used my RVPilot Card about a month ago and have been waiting for the statement.
It came today, via email and an attachment. Tried to open the attachment and got a warning from my Norton Anti-virus, not to do that. Called the Customer Service number on the card and got to speak to a very nice person, I think female, from what seemed to be a foreign country. All my opinion, but there was a delay in the conversation and I could hear my voice speaking to her after I finished talking. I explained my situation and I was immediately told "this is the only statement I will receive". I told them I couldn't open the attachment, because of my security system. Here first answer was that I should disable my security system. I told her, that was not going to happen. She next asked if I had a fax machine and I said I did not. She then said she would send the statement to me as a PDF and this was the only copy of the statement I would receive. I was able to open the PDF without a problem. This is going to be fun, if it continues this way every month.
I forwarded the email with the attachment to my wife's confuser and she got the same results. Totally different security system.
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JEBar
Willow Springs, NC
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Joined: 10/27/2002
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wow, that really isn't good to hear .... yesterday while returning from camping in Chesapeake, Va to our home in NC I almost stopped at a Pilot to use our card for the first time .... I'm happy now that I decided at the last second to do so .... hopefully, as the program is in place longer they will get things figured out
Jim
'07 Freightliner Sportchassis
'06 SunnyBrook 34BWKS
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