jdb7566
minnesota
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I believe I just spent my last dollar at CampingWorld. A web order placed was received today. A tube of sealant was shoved into a box too small and as a result, broke the nozzle off the tube, spilling the contents into the box. I also ordered a retro-fit exhaust fan for my rv bathroom. The price when ordered was $49.99, todays' invoice shows a billed price of $66.49. Needless to say, both items are on their way back to Bowling Green. There are other places that sell these products.
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Neal Scott
Bowling Green KY
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jdb7566 wrote:I believe I just spent my last dollar at CampingWorld. A web order placed was received today. A tube of sealant was shoved into a box too small and as a result, broke the nozzle off the tube, spilling the contents into the box. I also ordered a retro-fit exhaust fan for my rv bathroom. The price when ordered was $49.99, todays' invoice shows a billed price of $66.49. Needless to say, both items are on their way back to Bowling Green. There are other places that sell these products.
Let me check on this for you. There's no need to return the items yet. I believe that the packing slip you received doesn't include discounts you may have received on the order and shouldn't reflect what has been charged to your account.
Please send me your order number to nscott@campingworld.com
I'll also get you a replacement tube of caulking sent at my charge (in an adequate package). I'm very sorry for the inconvenience, and hope you will allow me the opportunity to fix the problem.
-Neal
Neal Scott
VP of Ecommerce
nscott@campingworld.com
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ReneeG
Meridian, Idaho
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Make sure you report that. As for the tube breaking due to being shoved into a box too small - careless customer service and definitely report it. As for the price difference, talk to them, as them for a credit or if they even give one. Isn't sending it back more money overall than if you had just admitted the mistake of not picking the best price (if they don't refund the difference) and kept it?
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ReneeG
Meridian, Idaho
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Neal Scott wrote:jdb7566 wrote:I believe I just spent my last dollar at CampingWorld. A web order placed was received today. A tube of sealant was shoved into a box too small and as a result, broke the nozzle off the tube, spilling the contents into the box. I also ordered a retro-fit exhaust fan for my rv bathroom. The price when ordered was $49.99, todays' invoice shows a billed price of $66.49. Needless to say, both items are on their way back to Bowling Green. There are other places that sell these products.
Let me check on this for you. There's no need to return the items yet. I believe that the packing slip you received doesn't include discounts you may have received on the order and shouldn't reflect what has been charged to your account.
Please send me your order number to nscott@campingworld.com
I'll also get you a replacement tube of caulking sent at my charge (in an adequate package). I'm very sorry for the inconvenience, and hope you will allow me the opportunity to fix the problem.
-Neal
Wow! Now that's customer service! Good job, Neal.
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jdb7566
minnesota
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Thank you, Mr. Scott for the quick reply, the order # is 10257597.
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fordsooperdooty
Southern California
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THAT's what I'm talking about! All the "naysayers and nattering naybobs of negativity" that bash Camping World continually....there's a new Sheriff in town! Actually 2 new Sheriffs...Neal Scott the V.P. of Camping World and Marcus! Good job guys...
My posts shouldn't be taken for factual data. They are purely fictional, for entertainment purposes and should not be constituted as actually related to scientific, technical, engineering, legal, spiritual or practical advice. Amen. 
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fatmanobx
Russellville, Ar. Home Base
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My problem with CW is that they have more good stuff than I do money!
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larry barnhart
wenatchee. wa usa
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Camping world has messed up alot repairing rv's. Might just be something great has just happened. hope so.
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CREATO
Beautiful Harvey N.D.
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I'd be willing to give them a chance it apears there not just giving lip service.
I dont rent out space in my brain
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Neal Scott
Bowling Green KY
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jdb7566 wrote:Thank you, Mr. Scott for the quick reply, the order # is 10257597.
jdb, I haven't forgotten about you. We're burning the midnight oil trying to get our website back up. I'll look into this first thing in the morning.
-Neal
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