4*phun*2
Canada
Senior Member
Joined: 09/24/2008
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MudChucker wrote:we switched to CAA premium +RV
That did not do me any good in Nova Scotia last summer. We sat on the side of the road for two hours. CAA expired last month now have Coach Net.
Glenn & Karen
'08 Chevy LT 3500 HD 4x4 CC LB DRW (nice hips)
'06 F350 4X4 Lariat CC LB DRW (nice hips) retired
'09 Victory Lane 38SRV Toy Hauler
'02 HD Road King FLHRCI KRUZN
'04 F150 XLT Super Crew
Our Toys
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midnightsadie
ohio
Senior Member
Joined: 01/07/2008
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wow, GS is geting right on this,good for them.
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Gale Hawkins
Murray, KY
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Joined: 07/22/2007
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Why if one has a smart phone does one buy these services anymore? Do you not interview the staff member a strange shop sends you first? We have a P30 chassis so I like to know the person has at least seen one before. We lucked out in Williams AZ. The shop service truck was a P30. 
A business without a phone that I could call personally would concerned me.
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jetboater454
Camping or home
Senior Member
Joined: 07/21/2009
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I think my first call would of been to the dealer that did the work.They should tow it in.Every dealer has access to a towing service.
"If momma not happy  ....Who cares.I have my TH AND my toys  .
2008 3500 Dodge Ram CTD dually 4X4
2007 Gulfstream Endura Max 40
2001 Polaris Ranger 4X4
Mod Pics
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GSRoadsideAssistance
Everywhere
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Joined: 03/20/2012
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Thank you for the post danfoote. I apologize that we have been unresponsive in your previous attempts to get this resolved. The reason that we request that you send us a private message is to assist us in obtaining specific information that we need to start the resolution process, while ensuring the confidentiality of your information. It also allows us to confirm that we have the right membership information as all profiles do not include names or locations.
After reviewing your post on the “Good Sam Towing” thread and making the request for the Private Message, I attempted to contact you at the phone number on your account. I left a message with your daughter providing my contact information at 1:25pm your time.
We have targeted your area of Canada for review and will be making every effort to strengthen our vendor network to better assist our customers in that area.
Please let me know when the best time to contact you is.
Thank you, Zach
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weathershak
Not sure, I need to look out the window
Senior Member
Joined: 12/11/2006
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midnightsadie wrote:wow, GS is geting right on this,good for them.
X2 from a happy GS ERS member.
Full timing it since July 2012 My pics
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Camper8251
Skagit Valley, WA
Full Member
Joined: 08/30/2010
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Good Sam RV Club Member
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Its great to see GS taking an active stance to get the issues resolved.
But what is the root of this problem? It doesn't help when at the time of the issue people are not getting service. I personally would like to know how they are fixing these issues.
I know that people usually only post when they have issues and never when things go smoothly so the reviews are slight skewed, but even the smallest SNAFU can lead to making a stressful situation even more stressful with a lack of service.
2008 Chevy Silverado 2500 DMAX
2008 Arctic Fox 811
Vision Wheels with
Toyo M608z's 225/70R19.5 14 plys rated at 3970
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roundown8366
california
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Joined: 06/05/2010
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I used GS last year to tow my Class A, 40 footer and was quite pleased with the whole operation.
It took about 90 minutes for the tow truck to show up. Big rig tow trucks are not available as easily as small tow tucks, so I expected to wait longer.
BTW, I just renewed for another year. I think GS is doing pretty good work and I'm liking the changes,except for the magazine (to many ads) but that's a minor concern.
Dean
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GSRoadsideAssistance
Everywhere
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Joined: 03/20/2012
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Miles Away, I am happy that we were able to resolve your complaint and answer your questions. Please feel free to contact me if you have any additional questions or concerns in the future. Thanks again, Zach
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Simi Bees
Simi Valley
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Joined: 04/26/2012
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Miles Away wrote:I called Good Sams ERS for the first time today and was not pleased. My truck wouldn't start. Fortunately it was in my driveway. ... We had a similar problem (BEFORE Marcus took over) where the MH was in the storage lot in Ventura, and the service vendor was in Palmdale/Lancaster CA area, over 90 miles away! Certainly, there was an ERS provider closer! Nonetheless, we declined to have the vendor come all that way. We solved the problem by getting assistance from another GS member who happened by.
I do wish to note that GS has apparently taken a smart turn with Marcus at the helm. We expect to see more improvement. (Afterall, combining CW and GS together was a monumental milestone.) Also, we are participants in the Pilot/TA gas program; another GREAT idea from the Marcus' administration.
* This post was
edited 04/26/12 04:18pm by Simi Bees *
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