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CA POPPY

Santa Clarita, CA, USA

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Posted: 04/27/12 11:11pm

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Looks like one of our kids may have gotten that bad virus in her new (2 month old) Mac. Is it now a planter or is there any hope of restoring it, or having somebody restore it?
Thanks

Judy & Bud (Judy usually the one talking here)
2004 Pleasure-Way Excel TD

Y-Guy

Tri-Cities, WA

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Posted: 04/28/12 01:08am

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Need more details, what is it doing or not doing? Booting or not?

Flashback malware removal tool

I opted to remove Java completely, so far haven't found any problems nor a need for it, none of the 5 Macs I deal with were infected.

You can take it in an Apple Store or an authorized Mac Service Center. Have you called Apple Tech support for advice yet?

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frogkisser

TEXAS

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Posted: 04/28/12 04:28am

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Y-Guy wrote:

Michael in MN

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Posted: 04/28/12 06:10am

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^^^ What they said.

It's removable without re-installing or re-formatting.

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OldF**t

Crossville, TN

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Posted: 04/28/12 07:13am

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Disable Java (not javascript) in your browsers. It's a plugin in Firefox and a preference setting in Safari. Run Software Update as Apple has issued updates to take care of the problem and remove the trojan if it is present.

Jim

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sch911

Rochester Hills, MI

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Posted: 04/28/12 08:05am

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Just allow the machine to perform the Apple Software Updates. A removal tool will automatically be run...

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hershey

Albuquerque,(fulltime) NM, USA

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Posted: 04/28/12 08:10am

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If the above doesn't work, just take it to the Apple store and they will take care of the problem.
Or call Apple Tech Support. Smart people work there.

hershey - albuquerque, nm
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CA POPPY

Santa Clarita, CA, USA

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Posted: 05/06/12 09:55pm

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Follow up: It wasn't a virus at all, but a friend's teenager had gotten into the machine without permission and somehow inflicted what looked like terminal damage. Daughter finally called Apple tech support and because this model is a Lion(?) it came with a built-in system restore feature. The Apple technician worked some kind of magic and 3 or 4 hours later, the Mac was back to factory specs. Whew!