westernrvparkowner wrote: I guess bashing a saleman for doing his job in one thread wasn't enough so you started another. See the thread "RV Dealer - is what he said true?" I saw in one of your previous posts you work(ed) in a call center. Doesn't that make your depiction of RV salespeople as despicable scum kind of like the kettle calling the pot black? That Camping World salesman did exactly what he was supposed to do, try to sell you an RV. He offered to find the rig you wanted, gave you reasons to buy from Camping World and you feel like he violated you. What should they have done, told you they didn't have the rig you wanted, tell you there is no reason to ever buy from Camping World and then walk away from you so you wouldn't feel they were being pushy? If I managed that Camping World sales department, I wouldn't be upset with the salesperson, I would probably use them as an example of how a salesperson should handle a customer. BTW, if the other dealer was so great, and the rig so perfect, why the heck were you out shopping other dealers anyway? Me thinks there is more to the story.
I think what TATER was saying accurately reflects what an overwhelming majority of customers have experienced with salesmen in general. After working in the car business for over 10 years (no longer), I know a little bit about what I'm saying. When an educated customer is lied to by a salesman, we know the difference. When a salesman tells a customer he can buy a new $65K rig for the same payment as he could buy a $30K rig, the math just doesn't add up; this was the case with my Camping World experience. In sales, you are trained to identify the customers needs and wants. If the exact model they are looking for is not in your inventory, you suggest alternatives, and sell the alternative by overcoming objections and selling the products strong points and features. A salesman who can't do that is just a bad salesman. And a dealership who's principal fosters the old school sales mentality will eventually fail. Never lie to a customer. Never bash another product. Never tell a customer they are unrealistic. If a salesman cannot understand that, he wil not be in sales very long, and he will be extremely angry for the short time that he is employed in sales. In Taters experience, it sounded like he had a salesman who was pushing a hard sale with bad closing tactics, and ultimately pissed the customer off. You don't make money on pissed off customers...and if you're in sales, you should know that.
westernrvparkowner wrote: I guess bashing a saleman for doing his job in one thread wasn't enough so you started another. See the thread "RV Dealer - is what he said true?" I saw in one of your previous posts you work(ed) in a call center. Doesn't that make your depiction of RV salespeople as despicable scum kind of like the kettle calling the pot black? That Camping World salesman did exactly what he was supposed to do, try to sell you an RV. He offered to find the rig you wanted, gave you reasons to buy from Camping World and you feel like he violated you. What should they have done, told you they didn't have the rig you wanted, tell you there is no reason to ever buy from Camping World and then walk away from you so you wouldn't feel they were being pushy? If I managed that Camping World sales department, I wouldn't be upset with the salesperson, I would probably use them as an example of how a salesperson should handle a customer. BTW, if the other dealer was so great, and the rig so perfect, why the heck were you out shopping other dealers anyway? Me thinks there is more to the story.
if you had taken the time to read his whole post carefully before forming your opinion, you may have noticed he bought his Rv from a private owner not a dealer. It appears that you have never encountered a "pushy" salesman, I have! Most assume you know exactly what you want before you get there and really do not like to take the time to show you a variety of units for fear that you are not serious and they might miss there next "up". Perhaps this who;e attitude might change if they paid salaries instead of comissions. An example of a pushy salesman would be the one i met at Suncoast, now camperworld in Winter Garden, after showing us 3 units he said " well which one is it going to be, I have to make a living here you know?" obviously we went elsewhere.
westernrvparkowner wrote: I guess bashing a saleman for doing his job in one thread wasn't enough so you started another. See the thread "RV Dealer - is what he said true?" I saw in one of your previous posts you work(ed) in a call center. Doesn't that make your depiction of RV salespeople as despicable scum kind of like the kettle calling the pot black? That Camping World salesman did exactly what he was supposed to do, try to sell you an RV. He offered to find the rig you wanted, gave you reasons to buy from Camping World and you feel like he violated you. What should they have done, told you they didn't have the rig you wanted, tell you there is no reason to ever buy from Camping World and then walk away from you so you wouldn't feel they were being pushy? If I managed that Camping World sales department, I wouldn't be upset with the salesperson, I would probably use them as an example of how a salesperson should handle a customer. BTW, if the other dealer was so great, and the rig so perfect, why the heck were you out shopping other dealers anyway? Me thinks there is more to the story.
if you had taken the time to read his whole post carefully before forming your opinion, you may have noticed he bought his Rv from a private owner not a dealer. It appears that you have never encountered a "pushy" salesman, I have! Most assume you know exactly what you want before you get there and really do not like to take the time to show you a variety of units for fear that you are not serious and they might miss there next "up". Perhaps this who;e attitude might change if they paid salaries instead of comissions. An example of a pushy salesman would be the one i met at Suncoast, now camperworld in Winter Garden, after showing us 3 units he said " well which one is it going to be, I have to make a living here you know?" obviously we went elsewhere.
Don't know what post you are reading, but the guy in this one found a rig he likes at a local dealer. He then went to Camping World to "just look around" which is shorthand for waste a commissioned salesperson's time. Then he got upset the salesman tried to sell him a rig. The only thing the OP tells us the salesperson did was offer to find him the rig he wanted, and gave them a couple of reasons to buy from Camping World, including the true fact that they have dealerships across the country where he could get service. Commissioned based salespeople are a lot like Capitalism. It is the worst system ever, except for all the others. Come up with something better, the world is always looking for a better mousetrap. I sure some Auto dealers who post on these threads will tell you they have tried or at least know other dealers who have tried other compensation methods. The trouble is they don't produce sales. Like it or not, that is the salesman's job, to sell. Compensating them for doing doing just is what works.
westernrvparkowner wrote: I guess bashing a saleman for doing his job in one thread wasn't enough so you started another. See the thread "RV Dealer - is what he said true?" I saw in one of your previous posts you work(ed) in a call center. Doesn't that make your depiction of RV salespeople as despicable scum kind of like the kettle calling the pot black? That Camping World salesman did exactly what he was supposed to do, try to sell you an RV. He offered to find the rig you wanted, gave you reasons to buy from Camping World and you feel like he violated you. What should they have done, told you they didn't have the rig you wanted, tell you there is no reason to ever buy from Camping World and then walk away from you so you wouldn't feel they were being pushy? If I managed that Camping World sales department, I wouldn't be upset with the salesperson, I would probably use them as an example of how a salesperson should handle a customer. BTW, if the other dealer was so great, and the rig so perfect, why the heck were you out shopping other dealers anyway? Me thinks there is more to the story.
if you had taken the time to read his whole post carefully before forming your opinion, you may have noticed he bought his Rv from a private owner not a dealer. It appears that you have never encountered a "pushy" salesman, I have! Most assume you know exactly what you want before you get there and really do not like to take the time to show you a variety of units for fear that you are not serious and they might miss there next "up". Perhaps this who;e attitude might change if they paid salaries instead of comissions. An example of a pushy salesman would be the one i met at Suncoast, now camperworld in Winter Garden, after showing us 3 units he said " well which one is it going to be, I have to make a living here you know?" obviously we went elsewhere.
Don't know what post you are reading, but the guy in this one found a rig he likes at a local dealer. He then went to Camping World to "just look around" which is shorthand for waste a commissioned salesperson's time. Then he got upset the salesman tried to sell him a rig. The only thing the OP tells us the salesperson did was offer to find him the rig he wanted, and gave them a couple of reasons to buy from Camping World, including the true fact that they have dealerships across the country where he could get service. Commissioned based salespeople are a lot like Capitalism. It is the worst system ever, except for all the others. Come up with something better, the world is always looking for a better mousetrap. I sure some Auto dealers who post on these threads will tell you they have tried or at least know other dealers who have tried other compensation methods. The trouble is they don't produce sales. Like it or not, that is the salesman's job, to sell. Compensating them for doing doing just is what works.
Why don't you forward your comments to the Administration at Camping World and see what they think about your view on what a salesman's job is. You are so far off base that it's hard to believe you are a salesman (which we all know you are based on your tone.) Every salesman knows that "ups" are a numbers game. You have to take 10 ups to make one sale. Does that mean you should treat the other 9 ups like crap? No. You provide a positive experience by tailoring your presentation to each customers individual need and taste. If you can't figure that out, then you're in the wrong business. You should look into door to door Kirby Vaccuum sales.
westernrvparkowner wrote: I guess bashing a saleman for doing his job in one thread wasn't enough so you started another. See the thread "RV Dealer - is what he said true?" I saw in one of your previous posts you work(ed) in a call center. Doesn't that make your depiction of RV salespeople as despicable scum kind of like the kettle calling the pot black? That Camping World salesman did exactly what he was supposed to do, try to sell you an RV. He offered to find the rig you wanted, gave you reasons to buy from Camping World and you feel like he violated you. What should they have done, told you they didn't have the rig you wanted, tell you there is no reason to ever buy from Camping World and then walk away from you so you wouldn't feel they were being pushy? If I managed that Camping World sales department, I wouldn't be upset with the salesperson, I would probably use them as an example of how a salesperson should handle a customer. BTW, if the other dealer was so great, and the rig so perfect, why the heck were you out shopping other dealers anyway? Me thinks there is more to the story.
if you had taken the time to read his whole post carefully before forming your opinion, you may have noticed he bought his Rv from a private owner not a dealer. It appears that you have never encountered a "pushy" salesman, I have! Most assume you know exactly what you want before you get there and really do not like to take the time to show you a variety of units for fear that you are not serious and they might miss there next "up". Perhaps this who;e attitude might change if they paid salaries instead of comissions. An example of a pushy salesman would be the one i met at Suncoast, now camperworld in Winter Garden, after showing us 3 units he said " well which one is it going to be, I have to make a living here you know?" obviously we went elsewhere.
Don't know what post you are reading, but the guy in this one found a rig he likes at a local dealer. He then went to Camping World to "just look around" which is shorthand for waste a commissioned salesperson's time. Then he got upset the salesman tried to sell him a rig. The only thing the OP tells us the salesperson did was offer to find him the rig he wanted, and gave them a couple of reasons to buy from Camping World, including the true fact that they have dealerships across the country where he could get service. Commissioned based salespeople are a lot like Capitalism. It is the worst system ever, except for all the others. Come up with something better, the world is always looking for a better mousetrap. I sure some Auto dealers who post on these threads will tell you they have tried or at least know other dealers who have tried other compensation methods. The trouble is they don't produce sales. Like it or not, that is the salesman's job, to sell. Compensating them for doing doing just is what works.
Why don't you forward your comments to the Administration at Camping World and see what they think about your view on what a salesman's job is. You are so far off base that it's hard to believe you are a salesman (which we all know you are based on your tone.) Every salesman knows that "ups" are a numbers game. You have to take 10 ups to make one sale. Does that mean you should treat the other 9 ups like crap? No. You provide a positive experience by tailoring your presentation to each customers individual need and taste. If you can't figure that out, then you're in the wrong business. You should look into door to door Kirby Vaccuum sales.
Well Said! I hope the "Westernrvpark owner" treats his customers better then what is stated here.
I do have to give a Kudos to Camping World for letting us post here and to acknowledge when corrective action is needed.
westernrvparkowner wrote: I guess bashing a saleman for doing his job in one thread wasn't enough so you started another. See the thread "RV Dealer - is what he said true?" I saw in one of your previous posts you work(ed) in a call center. Doesn't that make your depiction of RV salespeople as despicable scum kind of like the kettle calling the pot black? That Camping World salesman did exactly what he was supposed to do, try to sell you an RV. He offered to find the rig you wanted, gave you reasons to buy from Camping World and you feel like he violated you. What should they have done, told you they didn't have the rig you wanted, tell you there is no reason to ever buy from Camping World and then walk away from you so you wouldn't feel they were being pushy? If I managed that Camping World sales department, I wouldn't be upset with the salesperson, I would probably use them as an example of how a salesperson should handle a customer. BTW, if the other dealer was so great, and the rig so perfect, why the heck were you out shopping other dealers anyway? Me thinks there is more to the story.
if you had taken the time to read his whole post carefully before forming your opinion, you may have noticed he bought his Rv from a private owner not a dealer. It appears that you have never encountered a "pushy" salesman, I have! Most assume you know exactly what you want before you get there and really do not like to take the time to show you a variety of units for fear that you are not serious and they might miss there next "up". Perhaps this who;e attitude might change if they paid salaries instead of comissions. An example of a pushy salesman would be the one i met at Suncoast, now camperworld in Winter Garden, after showing us 3 units he said " well which one is it going to be, I have to make a living here you know?" obviously we went elsewhere.
Don't know what post you are reading, but the guy in this one found a rig he likes at a local dealer. He then went to Camping World to "just look around" which is shorthand for waste a commissioned salesperson's time. Then he got upset the salesman tried to sell him a rig. The only thing the OP tells us the salesperson did was offer to find him the rig he wanted, and gave them a couple of reasons to buy from Camping World, including the true fact that they have dealerships across the country where he could get service. Commissioned based salespeople are a lot like Capitalism. It is the worst system ever, except for all the others. Come up with something better, the world is always looking for a better mousetrap. I sure some Auto dealers who post on these threads will tell you they have tried or at least know other dealers who have tried other compensation methods. The trouble is they don't produce sales. Like it or not, that is the salesman's job, to sell. Compensating them for doing doing just is what works.
Why don't you forward your comments to the Administration at Camping World and see what they think about your view on what a salesman's job is. You are so far off base that it's hard to believe you are a salesman (which we all know you are based on your tone.) Every salesman knows that "ups" are a numbers game. You have to take 10 ups to make one sale. Does that mean you should treat the other 9 ups like crap? No. You provide a positive experience by tailoring your presentation to each customers individual need and taste. If you can't figure that out, then you're in the wrong business. You should look into door to door Kirby Vaccuum sales.
Please enlighten dumb ole me on what a salesman's job is if not to present his product, present reasons to buy from him and his company, attempt to find a product to meet the customers need and ultimately sell something. The salesman at Camping World did all of these things. The only thing the OP apparently didn't like is the salesman didn't just walk away and let them wander in and out of the rigs alone and unattended and then allow them to just walk away without even asking them if there was anything he could do to potentially sell them a rig. I would welcome a Camping World executive chiming in with their opinion. I am willing to bet they expect their salespeople to attempt to sell RVs to the best of their ability. If all they wanted was to allow people to wander from rig to rig without anyone speaking to them, they wouldn't have to hire nearly as many employees.
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