Jim & Betty wrote: DWRoadsideAssistance wrote:
- I apologize for the confusion surrounding your towing benefits with Good Sam Roadside Assistance. GSRA pays "100% of the towing fees for the delivery of your vehicle to the nearest independent service center capable and willing to repair your vehicle."
Sr Director of Operations
Good Sam Roadside Assistance
I have a question:
Who determines the capabilities of the repair center?
I understand about towing to nearest repair facility but I can see a problem if the nearest facility cannot do the repair or they are not a warranty repair facility for the problem.
i.e. an Allison transmission problem when there are three levels of repair facilities for that transmission or a Chevy towed to Ford.
Using the above scenario that the nearest repair shop cannot do the repair an assumption could be made that if the RV operator had the platinum ERS with trip interruption then Good Sam would pay out more money for extra days.
It would seem that some way of determining where to go even if the shop was a little further may save costs and time of both Good Sam and the RVer.
I am not trying to stir the pot but the issue of going to a shop that cannot do the repair and then having a second tow to another shop is not new and has been posted I believe here and on another forum.