They are trying to resolve issues posted on his forum. Here is a communication log of our problem
From Ned
Sent: Wednesday, April 04, 2012 8:57 AM
To: Bruce Wright
Subject: Brake master problem posted on RV.net
Posted: 03/16/12 10:54am on RV.net
I had a Master bake system installed on my MH in 2008. It worked 1 month went back to CW they fixed it; it worked another month they again fixed it. Traded to a larger MH they transfer it to the new MH and toad, it worked two months. I took it in and CW said it was the connection to the power which was taken from the steps and the step power was the problem $237 repair. I made a mistake and left. When we were leaving on our trip the next morning you guessed it, the master brake didn't work. CW didn't even hookup the toad to check it. I would not recommend the Master Brake product nor the installation at CW. We have been without toad breaks 10 times more than we have had them.
You responded
Hi Nbargolf,
I apologize for the problems you have encountered with your brakemaster system. I would like to speak with you about what we can do to get this right.
Thanks
Bruce Wright
VP Retail Customer Service
From: Bruce Wright
Sent: Tuesday, April 10, 2012 2:41 PM
To: Ned
Subject: RE: Brake master problem posted on RV.net
Ned,
It looks like the nearest Camping World is in New Braunfels. Please let me know what will work for you. We would like to get this right for you.
Thanks,
Bruce
From: Ned
Sent: Tuesday, April 17, 2012 6:15 PM
To: Bruce Wright
Subject: Re: Brake master problem posted on RV.net
Thanks for your response. We are leaving Choke Canyon on April 30th and should be able to get to Camping World in New Braunfels around noon. If this works let us know and we will make arrangements to get there. Also if the work takes too long we will need to stay there overnight.
Thanks for trying to resolve this issue.
Ned
From: Bruce Wright
Sent: Thursday, April 19, 2012 10:05 AM
To: Ned
Subject: RE: Brake master problem posted on RV.net
Ned,
I have you scheduled in New Braunfels at that time. I need to get some info from you. Full name, location and date of your installation of the Brakemaster.
Thanks,
Bruce
From: Ned
Sent: Thursday, April 19, 2012 1:42 PM
To: Bruce Wright
Subject: Re: Brake master problem posted on RV.net
Ned Baringer St Augustine, FL\The Brakemaster was initially installed by campingworld in St Augustine, FL September 2007.That installed was repaired twice and had stopped working when we traded motorhomes. We traded motorhomes at Lazy Days in Seffner, FL October of 2010 and they had Campingworld Seffner transfer the system to our new motorhome. We then traded cars in November 2010 and Campingworld in St Augustine, FL put the tow bars and braking system on the new car, It failed on our trip West in March 2011 and was supposedly repair at St Augustine but it didn’t work the next morning when we were leaving on out trip February 2012. So this system has failed on two different motorhomes and two different cars. Now you know why I am so frustrated with the system.
Thanks for your help
Ned
From: Bruce Wright
Sent: Thursday, April 19, 2012 10:05 AM
From: Bruce Wright
Sent: Wednesday, May 02, 2012 7:58 AM
To: Ned
Subject: RE: Brake master problem posted on RV.net
Ned,Just following up to be sure they were able to get your Brakemaster working correctly. I spoke to the store. They told me what they found. Thought I would follow up to be sure all is working good.
Bruce Wright
Vice President
Membership & Products
Retail Customer Service
The service manager was GREAT. He worked us in put his best brake system man on it found the problem and fixed it. It was an installation problem done by St Augustine. We were out in 2 hours. We have nothing but praise for the service department there especially the service manager.
Thanks for you help.
Sounds like a great company to do business with. I am glad you got the thing finally fixed. I know multiple break downs are frustrating. Happy RVing....
Jim
RV:2012 Montana 3625RE Quad Slide SKP#108921 TV:2004.5 Dodge Dually 3500 HD Favorite Quote:''Life's tough, pilgrim, and it's even tougher if you're stupid.''-- John Wayne
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