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 > Buy local or drive 9 hours?

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Ford Man

Tennessee

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Posted: 05/03/12 02:23pm Link  |  Print  |  Notify Moderator

Bought my 2013 Landmark about 25 miles from where I live. I would have driven if I could have saved that much money as you are talking about. You know where I bought my Landmark at.

Mile High

Denver, CO

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Posted: 05/03/12 02:35pm Link  |  Print  |  Notify Moderator

I have two Montana Dealers within 60 miles of me. Bought in 2003 from one of them - worst mistake I ever made. My buddy bought from the other which went out of business a few years later after Keystone pulled Montana off his lot. In 2007 I drove 400 miles to the Dealer I liked, not for price. This was one of the best moves I ever made. I will continue to drive the 400 miles next time, and I couldn't care less if the other local Dealer folds.

A business stands on its own reputation. What it does to that reputation is not my problem or yours, it's his.


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Artemus Gordon

Redding California

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Posted: 05/03/12 02:59pm Link  |  Print  |  Notify Moderator

Just drove 2600 miles and saved considerably more than you are quoting. Manufactures and dealers have contractual obligations to honor warranty services . In my case I called Ketstone and they provided me options for local covered service. Money is money and most dealers need the business. Unless you sign a contract, requiring you return only to "selling dealership" you should have access to Nationwide service. That said, I would not rub it in their face, nor would I ever sign exclusive contract for one dealer service, what happens when you travel and need service? Simple call and set appointment for the work with authorized local dealer. If you have issues obtaining reasonable service from a dealer, contact the Manufacturer. If dealers don't abide by territories then manufacture, must provide you service in the place you desire. Lots of case law to back ths up! Good luck


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Mile High

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Posted: 05/03/12 03:16pm Link  |  Print  |  Notify Moderator

Artemus Gordon wrote:

If dealers don't abide by territories then manufacture, must provide you service in the place you desire. Lots of case law to back ths up! Good luck
I would be interested in any case law you came across. Cobalt Boats out of Kansas is one of those manufacturers that practice territory rules. You can't buy from other than your local Dealer, and if you are out of town and need service, the selling dealer has first writ of refusal and can demand the vehicle be brought back to the home Dealer for service. Needless to say - I won't own a Cobalt.

Duke-44

Wyoming Rockies

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Posted: 05/03/12 03:54pm Link  |  Print  |  Notify Moderator

Mile High wrote:

Artemus Gordon wrote:

If dealers don't abide by territories then manufacture, must provide you service in the place you desire. Lots of case law to back ths up! Good luck
I would be interested in any case law you came across. Cobalt Boats out of Kansas is one of those manufacturers that practice territory rules. You can't buy from other than your local Dealer, and if you are out of town and need service, the selling dealer has first writ of refusal and can demand the vehicle be brought back to the home Dealer for service. Needless to say - I won't own a Cobalt.



I don't own a boat nor plan to at this point. But if I did, Cobalt certainly would not make it on my long list.

Artemus Gordon

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Posted: 05/03/12 09:50pm Link  |  Print  |  Notify Moderator

Mile High wrote:

Artemus Gordon wrote:

If dealers don't abide by territories then manufacture, must provide you service in the place you desire. Lots of case law to back ths up! Good luck
I would be interested in any case law you came across. Cobalt Boats out of Kansas is one of those manufacturers that practice territory rules. You can't buy from other than your local Dealer, and if you are out of town and need service, the selling dealer has first writ of refusal and can demand the vehicle be brought back to the home Dealer for service. Needless to say - I won't own a Cobalt.


Cobalt is a unique example, but again they make you agree, under contract, that you must use dealer of original purchase. If however a buyer would be dumb enough, to buy a product without Nationwide dealer service, their contract and where it was executed would be worth review. The problem or rub is based on legal doctrine contained in each State Warranty statutes. Some I suppose are directly based on statute of that State in which boat was purchased not just the Manufactures contract. Consumer law doctrine also can be factored into play. My experience in cars, boats, RVs indicates the Manufacturer must back it's warranty and should a "dealer" refuse to service the customer when National network is available, then it's up to manufacturer to see that claims are addressed. If not any lawyer can file a breach of contract action. Further should their refusal or delay cause injury, a cause of action clearly exists! ( No leal advice is implied or given by these muses!)

texas_train

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Posted: 05/03/12 10:37pm Link  |  Print  |  Notify Moderator

skipnchar wrote:

For what it's worth, if the local dealer is any good they will STILL perform your warranty work whether you purchase from them or not. I really can't remember EVER having any warranty work done by the dealer where I purchased because break downs seldom occur while the trailer is sitting at home.

On a prior deal when buying a TT our local dealer would not come close to the deal from several hrs away and when we finally told him we would probably buy at the other dealer he told us that warranty work is disgresional and they would NOT do warranty work on a unit if we didnt purchase from them! Even the same brand "which they carried"
That pretty much set it in stone for us and we bought from the other Dealer also saved the money. I don't do well with ultimatims

On edit I guess I should have mentioned that we had purchased our trad in unit new from them and had been very satisfied up till that time. We just wanted a fair deal on the new unit we were looking at?!?!


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dlturner00

Tennessee

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Posted: 05/03/12 10:39pm Link  |  Print  |  Notify Moderator

Pete_k wrote:

We can drive 2 hours 20 minutes and pay more or drive 9 hours and save around $6700. I know the closer dealer would be nice for any warranty work. But then again for close to $7000. Difference I can make a vacation out of getting work done also.
Picked out what we want in the unit, Then faxed it to the dealers. Prices came back, closer dealer was $10,000. more. Told him thanks but no thanks we have a deal for this amount. He came down but just not enough. Now I will say this up front, if it were say $2000. Or less I can understand that. Price to get a unit delivered down south cost. Plus the other dealer does not have any deliver cost. There next to the plant.
Would rather buy local, but then again when your talking this kind of cash. Not sure they want us as a customer anyway.
We will be staying in the camper 3 nights there. One in there yard, 2 others in the campground next to the lot. This way we have time to go over the unit. Use everything on it, make sure everything is ready before we head back south. But then again if we buy from the local dealer we would also be doing the same thing. Never would I hook up and take off with a camper for the first time. For me stay and get the bugs worked out then. Head off into the sunset.
Pete


Just went through the same ordeal ordering a new Silverback. There are only 2 dealers in TN so you probably know who I was dealing with. I wound up driving 50 miles farther and saving $1400. That was a no brainer for me. I was also working with a dealer in Ohio. He was $1000 dollars lower but that didn't justify the 400 mile trip for me. The dealer I bought from is actually farther from the factory than my "local" dealer. I don't know why we have to play this game buying vehicles of any kind. Put your best price on it, take it or leave it. I hate dealing with salespeople who say that's the best I can do and when you walk away they magically come up with a lower price.

David


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TOOBOLD

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Posted: 05/03/12 10:55pm Link  |  Print  |  Notify Moderator

Can you say ROAD TRIP! We bought our first trailer in Arizona and it was worth the drive.

Vulcaneer

Northern New England

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Posted: 05/04/12 08:11am Link  |  Print  |  Notify Moderator

Mile High wrote:

Artemus Gordon wrote:

If dealers don't abide by territories then manufacture, must provide you service in the place you desire. Lots of case law to back ths up! Good luck
I would be interested in any case law you came across. Cobalt Boats out of Kansas is one of those manufacturers that practice territory rules. You can't buy from other than your local Dealer, and if you are out of town and need service, the selling dealer has first writ of refusal and can demand the vehicle be brought back to the home Dealer for service. Needless to say - I won't own a Cobalt.


I also would not believe there is case law that applies to RV's. As explained to me by both dealers and more than one RV manufacturer, the dealers are independent businesses from the manufacturer. And as such dealers can make autonomous decisions relating to services they offer to their client base. And manufacturers may encourage them to provide warranty service. But cannot force them to provide that service to non-purchasing customers.

But more than that, based on my dealership experience, I would rather do most the work myself to make sure the job is done right. The only exceptions would be highly technical jobs or those requiring specialized equipment.


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