Has anyone had problems getting reimbursed from GoodSam? We winter in Tucson and on the second day out (Nov.'10) the battery failed. I called for a boost, but the lady said that I would have to phone the tow truck operater and pay him and then send the bill in. It was my first time using the service and I thought this was how it worked. After returning home (April '11) I sent everything in, but the claim was denied. I got all kinds of reasons depending on which operator I talked to, and finally in Nov.'11 I was offered a free year of service, which I declined. They said the check was in the mail, but I never recieved it. When I phoned back after getting home this year,(2012) they said the case was closed and there was nothing they could do.
Thank you for the post Jeffrey1948. I apologize for the lack of response on your previous attempts to get this resolved. I will review your account and and contact you tomorrow. Thank you, Zach
Thanks again for the post Jeffrey1948. I am pleased that we were able to clear up the confusion, approve your claim and resolve your complaint. We appreciate the feedback as it allows us to improve the service we provide to our members. Please feel free to contact me if you have any questions or concerns in the future. Thanks again, Zach
Thanks Zach. Spoke to Zach this morning, he was extremely courtious and professional. The issue has been resolved to my complete satisfaction, I couldn't be happier.
Thank you for your post Living On. Unfortunately our dispatch representative made an error and did not provide the proper assistance to Jeffrey1948. Since his request for service we have switched dispatch providers, increased the size of our network, improved our training and enhanced our dispatch process. We appreciate the feedback from our members as it enables us improve the service we provide. If you have any additional questions please send me a private message with your contact information and I will give you a call. Thanks again, Zach
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