Go another link on the chains and see if it makes a difference...When CW in Myrtle Beach set up our WDH, they set it on the wrong link. We had a very bouncy and porpoising ride home. Took it to our local CW dealership and they took one look and saw what was wrong. It was off by a link. Changed it up and it made a world of difference. If it doesn't work, then take it back to them and tell them to fix it. If you get nowhere with them, then come back to the forum and go to the "Dear Marcus" section and tell Marcus your story. He will fix the situation.
Brian RVing Illustrated
2010 Keystone Sprinter Select 31BH
2001 Coleman Santa Fe
JumboJet wrote: I work with the OP. She is a nitpicking, thorough, tow the line, get results, person. I just finished talking with her and she will post the "rest of the story" which is amazing to say the least...
I look forward to hearing the rest of the story but it is a shame that they didn't exercise due diligence and research before the purchase.
Life can only be understood backwards; but it must be lived forwards.
- Soren Kierkegaard
JumboJet wrote: I work with the OP. She is a nitpicking, thorough, tow the line, get results, person. I just finished talking with her and she will post the "rest of the story" which is amazing to say the least...
I look forward to hearing the rest of the story but it is a shame that they didn't exercise due diligence and research before the purchase.
When you are dealing with a salesman that does not know that GVWR equates to Gross Vehicle Weight Rating, you might just get led astray.
And CW screwed the entire deal up from the start.
OP might have believed all those Tundra commercials you see on TV. They don't call them TOYota's for nothing. It at least has a V-8 in it for towing!
JumboJet wrote: I work with the OP. She is a nitpicking, thorough, tow the line, get results, person. I just finished talking with her and she will post the "rest of the story" which is amazing to say the least...
I look forward to hearing the rest of the story but it is a shame that they didn't exercise due diligence and research before the purchase.
When you are dealing with a salesman that does not know that GVWR equates to Gross Vehicle Weight Rating, you might just get led astray.
And CW screwed the entire deal up from the start.
OP might have believed all those Tundra commercials you see on TV. They don't call them TOYota's for nothing. It at least has a V-8 in it for towing!
This is gonna aggravate some folks ....so be it. Once upon a time there was a commercial on TV that said "Dogs love trucks" and it's true dogs do. However, if you love camping you need a real TRUCK...there are only 3 and they ain't Ridgeline, Tundra or Titan......You wanna go camping and pull a "trailer" behind you, get a real truck... Ford-Chev-Dodge....period. Now I have owned, and the wife still does, a Japanese name plate and they are ok for cars.....but when you need a truck.......USA is the way!
wbwood wrote: Go another link on the chains and see if it makes a difference...When CW in Myrtle Beach set up our WDH, they set it on the wrong link. We had a very bouncy and porpoising ride home. Took it to our local CW dealership and they took one look and saw what was wrong. It was off by a link. Changed it up and it made a world of difference. If it doesn't work, then take it back to them and tell them to fix it. If you get nowhere with them, then come back to the forum and go to the "Dear Marcus" section and tell Marcus your story. He will fix the situation.
NO, the truck is not enough for the trailer OR the trailer is too much for the truck ....there is no third way.....and choking up another link or 6 on the WD chains won't reduce the weight of the trailer or increase the towing cap of the truck....No, only one solution....CHANGE....either the truck or the trailer
LTCLarry wrote: NO, the truck is not enough for the trailer OR the trailer is too much for the truck ....there is no third way.....and choking up another link or 6 on the WD chains won't reduce the weight of the trailer or increase the towing cap of the truck....No, only one solution....CHANGE....either the truck or the trailer
Not to steal her thunder, but CW replaced the trailer with a 6,000 lb. trailer. She is
Ok - so I am finally back - after having a week of a lot of stuff going on at home and at work (not camper related) we did finally get what we needed.
Here is the rest of the story...
I really appreciate EVERYTHING everyone has said here. (Even the negative comments are valuable on some level)
We took the truck and the trailer back to the dealership on Monday 5/7. They said we needed another sway bar and air bags on the truck to haul. So we left the truck and trailer there. On Tuesday - 5/8 I find some serious errors in our sales contract and I just had enough. So - I called them and said I wanted out of the contract. Period.
After a few heated conversations we agreed to go to the dealership after work and look at another trailer. We didn't want to NOT have a trailer because we camp ALOT with the family during the summer. We picked out a smaller toy hauler - Work and Play Ultra. It weights 6000 lbs. We opted to get the additional sway control AND the air bags. We picked up the camper Saturday afternoon.
Only after we took it for a test drive with the 2 sway controls and air bags. The ride was like night and day. The truck can pull it with NO problem and there is NO sway at all. We were able to do 65-70 on the interstate - SAFELY!!!! In my mind - that is all that matters.
Now - what I will say - is this....
CW made it right. After it was all said and done - THEY paid for the second sway control AND the air bags. THEY EVEN gave us a $250 gift card. The contract was accurate to the penny so they didn't roll it in to the sale of the new camper. We left the first camper with scratches and scuffs from taking it camping the first weekend (5/4-5/6) and did NOT say a single word about it.
Now granted - none of this had to happen. Could I have done more research on my part. Yes. Could the saleman have been more helpful and not just want the sale? Yes.
However - I do not appreciate the comment about Toyota trucks not being truck enough to haul a camper. Our Tundra is SOLID. And - this problem was NOT about the truck. The truck was there first. If we would have had the knowledge of what we could and should buy for a toy hauler, we would have made the right decision the first time.
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