Caddis295
Georgia
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Joined: 05/01/2006
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Greetings,
I have a small complaint to make about Camping Worlds online check out. Can you please explain why the shopping cart at check out does not display the items that are not in stock or on backorder?
I placed my order online and made payment. A few minutes later, I received an email stating that two of the items on my order are back-ordered till June! If I had known that they were back ordered I would have purchased them elsewhere.
If you can please talk to your programmers to add a process for checking inventory prior to purchase, it would make for a better buying experience.
Regards,
Dino Gutierrez, PMP
* This post was
edited 05/11/12 06:34pm by Caddis295 *
2011 GMC Yukon XL 2500
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jesse.m.jm
Portland, Or
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I second this request
2001 26' Prowler Lynx TT
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2012 - 25 nights out so far
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Grillmeister
BBQ TOUR USA
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This has happened to me too, how do I know I will be home when they deliver if I don't know when that is?
I have to follow up with a phone call and cancel the BO items, big time waster for everyone.
Show me the GRILL and STAND BACK!!!! 
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ScottG
Bothell Wa.
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X4. Had this happen one time so the next purchase I made on-line was to somebody else - just less hassle.
Scott, Grace and Wesly
2003 Dodge 3500 4x4, 6 speed Cummins (lightly bombed),
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MichDoc
Michigan
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ScottG wrote:X4. Had this happen one time so the next purchase I made on-line was to somebody else - just less hassle.
This is exactly the way to handle it. Let them know that their failure to provide you with ADVANCE notice that an item is not available will result in your CANCELLING your order with them, and ordering from someone else. Most on-line sites will let you know IN ADVANCE that the item is not currently in stock. To NOT give you this information just presumes that you will buy from CW, regardless of how long you have to wait. Wrong!
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eye8Ubutler
Maritime Provinces
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MichDoc wrote:ScottG wrote:X4. Had this happen one time so the next purchase I made on-line was to somebody else - just less hassle.
This is exactly the way to handle it. Let them know that their failure to provide you with ADVANCE notice that an item is not available will result in your CANCELLING your order with them, and ordering from someone else. Most on-line sites will let you know IN ADVANCE that the item is not currently in stock. To NOT give you this information just presumes that you will buy from CW, regardless of how long you have to wait. Wrong!
X2....
although if they were good enough to tell us before the sale....then it would be like the "Amazon" site, they never have anything either! LOL.
Chevrolet Silverado 1500 LTZ 2007 (new shape)
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knuts1
Mound mn
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WOW I just placed 2 orders and the first order has already been shipped but the 2nd one was just placed yesterday and I got the same 2 e-mails and I did not look at them as I thought they were just confirmation but I did just look and one of the items is on B/O so I will be calling and canceling this item as I do not want to wait over a month for this. I am very surprised they did not have that info on the original order as well.
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JeanS
Bowling Green, KY
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Caddis 295,
We are very sorry for any inconvenience caused you due to the lack of information about back ordered or out of stock items that are in your shopping cart. Your input is sincerely appreciated and it is being shared with our senior management team.
Thank you for writing and especially for being a Camping World customer.
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eye8Ubutler
Maritime Provinces
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JeanS wrote:Caddis 295,
We are very sorry for any inconvenience caused you due to the lack of information about back ordered or out of stock items that are in your shopping cart. Your input is sincerely appreciated and it is being shared with our senior management team.
Thank you for writing and especially for being a Camping World customer.
That statement...means you are running an ineffecient "reactionary" stock monitoring system, instead of a customer friendly "proactive" stock monitoring system.
You are letting the customers preferences dictate when you order in from your suppliers.
Companies begin to do this when they have no cash flow, normaly this begins with a directive from the "gods" and means that a company is on it's way out, or has recently been acquired and there are new ideas coming down from the new "gods" above????
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