Hello. Give Lance a call at 1-800-423-7996. Ask them to give you the correct information on your situation. If you have the invoice number that the dealer used to order your camper I'm sure that would help.
Happy camping and good luck nm1oqrz
Starchmill wrote: Thanks for the replies. What you are all saying makes sense. Ultimately I want the unit with the options I ordered. And the only other lance dealer near me I was unable to strike a deal with. One thing for sure, this dealer has been asking me to bring my trade up to hIm, and there is no way he will see my unit until the new lance is sitting in his yard and I've inspected it. I'm still hoping he will come thru. He told me that the difference in price is not mine to pay but they want lance to pay it and that seems to be the hold up.
I understand you want the unit. But for the dealer to hold up the deal when he knows you want the unit. Plus he thinks waiting is going to get Lance to feel his pain. Don't think that is good for his Rep. Something is not right or he would have your unit in the build line.
Again I think he is up to something. Or he would have found out the issues the day he started this deal. Sounds like the dealer may be hoping you run from the deal if he keeps holding off the order.
The price I have on a new unit, is good unless they have an increase. But then again I would know that before signing any paper work.
Good luck and hope it all works out for you.
Pete
2004 Duramax/allison Trans C/C 4x4
2012 Landmark Key Largo
2008 Lund 1825 Pro Guide Tiller, With a Evinrude 90 HP E-Tec
I'll call Lance in the am. Thanks. I agree with all those who wrote saying if this is the kind of trouble i'm having just making a purchase, then how can I expect anything better if I need warrantee work, etc...
UPDATE: Ok, so I called Lance the other day and spoke with Gary, the national sales rep. He was well aware of my situation. He said the dealer had been calling nearly every day but this is the problem. He told me that the deadline for 2012 model orders was April 16th, and they received the order from the dealer on April 22. My printed quote from the dealer was dated April 16th.
So they have been looking all along the east coast to find me a 2012 unit that most closely matches what I ordered OR the other possibility is they have 2 10ft models in que on the production line (they are still finishing up the 2012 orders), and if either one of these becomes available (ie the buyer backs out) then lance can customize it to my build sheet. I asked what would happen if neither of those 2 options work out, and he basically didn't want to answer the question, and just said "lets hope it doesn't come to that". He did say that basically that means the dealer promised me something that he can't deliver, which I took to mean that Lance wasn't going to send along a 2013 model, but it would be up to the dealer in Maine to swallow the price increase. I called the dealer and told him that I had spoke to the national rep, and the dealer still lied and said he hasn't heard any news from them, but I also got in touch with the east coast rep, who has been doing the searching for a 1050s for me, and he said he found 2 units and had faxed the options list on each one to the dealer last week. When I called the dealer out on the lie, he admitted that he did receive those, then he said he needed to call me back, and I haven't heard from him since. I called there yesterday, and was told it was his day off. This is irritating!
Starchmill wrote: UPDATE: Ok, so I called Lance the other day and spoke with Gary, the national sales rep. He was well aware of my situation. He said the dealer had been calling nearly every day but this is the problem. He told me that the deadline for 2012 model orders was April 16th, and they received the order from the dealer on April 22. My printed quote from the dealer was dated April 16th.
So they have been looking all along the east coast to find me a 2012 unit that most closely matches what I ordered OR the other possibility is they have 2 10ft models in que on the production line (they are still finishing up the 2012 orders), and if either one of these becomes available (ie the buyer backs out) then lance can customize it to my build sheet. I asked what would happen if neither of those 2 options work out, and he basically didn't want to answer the question, and just said "lets hope it doesn't come to that". He did say that basically that means the dealer promised me something that he can't deliver, which I took to mean that Lance wasn't going to send along a 2013 model, but it would be up to the dealer in Maine to swallow the price increase. I called the dealer and told him that I had spoke to the national rep, and the dealer still lied and said he hasn't heard any news from them, but I also got in touch with the east coast rep, who has been doing the searching for a 1050s for me, and he said he found 2 units and had faxed the options list on each one to the dealer last week. When I called the dealer out on the lie, he admitted that he did receive those, then he said he needed to call me back, and I haven't heard from him since. I called there yesterday, and was told it was his day off. This is irritating!
I would have suggested a wait and see attitude till this development. I'de give the dealer an ultimatum, agree in writing to deliver at the previously agreed price, and know where the unit is coming from , and verify its existance with phone calls. Or an immeadiate return of the deposit. My feeling is the dealer didnt start off with the intent to decieve, and made an honest mistake. But he's screwing up the rebound on this one.
BradW wrote: They are jerking you around. They could solve this in one phone call if they wanted to. Get your deposit back, then go look at some Arctic Foxes.
Brad
I'm afraid I'd be more along the lines of 'get me my camper' NOW. They screwed the pooch by not sending the order immediately. NOT your fault, they made the decision to wait to order the unit, so they need to make it right.
In lieu of them taking care of it. You might ask Lance what they can do for you, since 'their dealer' won't? Lance May take this opportunity to take care of their Customer, and bypass the dealer. Another dealer may be asked to do a complementary delivery for the factory.
Since the dealer is lying to you. Go directly to the factory again and see if they will forego the franchise agreement to 'retain' a customer.
Hoppe
2011 Dodge 1500 C'boy Caddy
2000 Jayco C 28' Ford chassis w V-10 E450
Doghouse 36' or so Trophy Classic TT
rehoppe wrote: ......they made the decision to wait to order the unit, so they need to make it right.
You need to reread the thread. The factory cutoff date was April 16; the OP ordered AFTER that date. So it has nothing to do with the dealer sitting on the order.
Get your deposit back and move on; they have wasted enough of your time already. You can't negotiate when they have YOUR money in THEIR pocket. They will talk forever and do nothing. Like I said, they could solve this in one phone call if they wanted to. They are hanging you out to dry.
With this kind of pre-sale customer service, what kind of post-sale customer service do you think you are going to get if/when you have a problem?
rehoppe wrote: ......they made the decision to wait to order the unit, so they need to make it right.
You need to reread the thread. The factory cutoff date was April 16; the OP ordered AFTER that date. So it has nothing to do with the dealer sitting on the order.
Get your deposit back and move on; they have wasted enough of your time already. You can't negotiate when they have YOUR money in THEIR pocket. They will talk forever and do nothing. Like I said, they could solve this in one phone call if they wanted to. They are hanging you out to dry.
Brad
They (dealer) took the order. They (Dealer didn't transmit it to Lance on the 16th. If the Dealer doesn't pay attention, should the customer have to research the deadlines? Should the customer have to renegotiate to purchase a camper from another manufacturer/dealer?
I have to disagree with you. The DEALER took 4 days to transmit the order. And I will not be surprised to hear that Lance is willing to 'make it right' to the customer (OP). Lance is, I believe, a reputable company. Which is apparently more than I can say for the dealer, who can't/won't even admit that Lance has responded, without being 'braced' with the facts.
I spent a few years in the Car Business, way back in the 80s, we paid for our own mistakes. Maybe not without trying to renegotiate the deal. But we Never let the customer out the door, feeling like they'd been had. And that was pretty much BEFORE Electronic Media existed. It was simply a matter of reputation. Dissatisfied customers Don't send Referrals, and Don't make repeat purchases! Only 'fly by night', schisters, etc,,, do otherwise.
I am of course taking the OP at his word that the order was made on the 16th, and that Lance didn't receive it until the 20th, etc...
I reiterate; The OP should give Lance the OPPORTUNITY, to complete the sale. I'd be very surprised, if Lance can't figure it out, and keep a customer happy.
rehoppe wrote: They (dealer) took the order. They (Dealer didn't transmit it to Lance on the 16th.
The dealer took the order 3 weeks before 5/12/12. That is 21 April, which was 5 days AFTER the the 16 April cutoff date. He couldn't transmit what he didn't have. Read the OP first post.
The dealer either didn't know what the cutoff date was when he took the order, didn't realize the costs were going up on the 2013 models or was paying games with the OP.
Get your deposit back and walk away. There is no doubt that the dealer is playing games with you now.
Offline
