I am missing all of the channels on the 119 SAT for DISH on my ViP211k receiver. I have run through all of the following:
updated the main and RF boards firmware on the KVH R4SL dome successfully using the KVH Flash Wizard.
Installed the A & B keys on the KVH ports as instructed on the KVH instructions.
Gave the KVH the commands through the Flash Wizard to look for the 119 and 110 Echo Sats for Dish - system acknowledged good command receipt.
Hooked up the Dish ViP211k receiver and went through the setup instructions with the Check Switch menu selections (6-1-1)
System gets the 110 signal fine and I can view the subscribed channels from the 110 Sat just fine.
Reset the receiver numerous times as well as the KVH - as per the instructions, step by step. Still only get the 110 Sat on the receiver and no switch identified by the receiver.
Called Dish Tech Support and was told that the channels I was looking for I am not subscribed to with the $34.99 Americas Plan and if I upgrade to the Americas 120 plan, the download from the Sats would automatically allow me to see the 119 SAT as well as the missing channels that were not even showing in the guide (172 for example - Disney).
Well, I paid the upgrade and received the reset command from Dish and after the receiver reset, I lost a number of other channels (such as ESPN on channel 140) and still do not see the channels that I am now subscribed to (like 172 - Disney). Also, I am still not seeing the 119 Sat on the 6-1-1 dish pointing screen so that is probably why I am not seeing all subscribed channels.
Has anyone here had any experience with this combination setup and know what else I need to try next? Apparently the tech support on Dish do not understand what I am telling them and thought I needed a package upgrade instead of actual TECHNICAL SUPPORT!!!
First, has the system ever worked or are you just setting it up for the first time??
Second, I don't understand why you did the board reflash and installed the keys and then gave it manual setup commands. I think you have overdone it.
Third, are you SURE you have an unobstructed view of the southwestern sky approx 240 degrees magnetic if you are in PA.
Fourth, the VIP211K is a HD receiver and looks for 110,119,& 129 with a SW64 switch routine. I would remove the A&B Keys and just let the receiver search on it's own for a couple of check switch passes and see what happens.
Please supply the answers and maybe I can help, I have the exact same equipment as you do.
When you bring up the check-switch screen, does it show both satellites listed? If not, you can try running CheckSwitch again. If it does not find both sats, then you have a config (programming) problem with the dome and need to contact KVH to figure out what to do next. If both sats are listed on the checkswitch screen and checked off, there should be no problems accessing either sat.
You do leave the dome powered ON, right? It has to remain on so it can move between sats as needed.
Paul & Sandra
New Bedford, MA
2003 Monaco Executive M43 DS2
lryrob9301 wrote: First, has the system ever worked or are you just setting it up for the first time?? Yes, according to the previous owner, the dome worked fine with their DirecTV service.
Second, I don't understand why you did the board reflash and installed the keys and then gave it manual setup commands. I think you have overdone it. I was told by KVH on the phone that it needed the keys and firmware updates. I purchased the cables and keys from them and d/l'ed the flash wizard from their website and did both the main and RF boards, each with their own cable, then installed the keys (A&B) that they said it would need. I agree, looking at it now and hearing what you're saying, it may have been overkill to give it the manual instructions. Thanks.
Third, are you SURE you have an unobstructed view of the southwestern sky approx 240 degrees magnetic if you are in PA. Yes. All clear to the South to Western sky from where it's parked.
Fourth, the VIP211K is a HD receiver and looks for 110,119,& 129 with a SW64 switch routine. I would remove the A&B Keys and just let the receiver search on it's own for a couple of check switch passes and see what happens. I can try this next. I never thought of removing the keys as KVH sounded pretty certain I would need them. It won't hurt anything to try so I'll give that a go this evening. Thanks.
Please supply the answers and maybe I can help, I have the exact same equipment as you do.
* This post was
edited 05/15/12 08:55am by CoachDad *
paulcardoza wrote: When you bring up the check-switch screen, does it show both satellites listed? No, it's only showing the 110 Sat and in the Switch box it says "none"
If not, you can try running CheckSwitch again. If it does not find both sats, then you have a config (programming) problem with the dome and need to contact KVH to figure out what to do next. After reading what you said and what rob said above, I may hook back up the flash wizard and reset the boards to defaults and see if it can find it on its own that way. I do remember giving it a command line to look for ECHO_119 and ECHO_110 so I'm wondering if there's some sort of conflict now with the receiver, keys and command line instructions that is keeping it from finding both Sats? I can try that along with the no keys suggestion to see if that clears it up. Thanks.
If both sats are listed on the checkswitch screen and checked off, there should be no problems accessing either sat.screen only shows the 110 and none for switch.
You do leave the dome powered ON, right? It has to remain on so it can move between sats as needed. Yes. Power remains on to the dome.
Well, with the checkswitch settings as you describe, it is defintely not configured properly. You'll need to end up with BOTH sats showing on the screen when set up right.
Did you run the checkswitch setup AFTER configuring the dome? You do need to do that.
CoachDad wrote:
paulcardoza wrote: When you bring up the check-switch screen, does it show both satellites listed? No, it's only showing the 110 Sat and in the Switch box it says "none"
If not, you can try running CheckSwitch again. If it does not find both sats, then you have a config (programming) problem with the dome and need to contact KVH to figure out what to do next. After reading what you said and what rob said above, I may hook back up the flash wizard and reset the boards to defaults and see if it can find it on its own that way. I do remember giving it a command line to look for ECHO_119 and ECHO_110 so I'm wondering if there's some sort of conflict now with the receiver, keys and command line instructions that is keeping it from finding both Sats? I can try that along with the no keys suggestion to see if that clears it up. Thanks.
If both sats are listed on the checkswitch screen and checked off, there should be no problems accessing either sat.screen only shows the 110 and none for switch.
You do leave the dome powered ON, right? It has to remain on so it can move between sats as needed. Yes. Power remains on to the dome.
I see by your map and location you should try receiving the eastern arc satellites, 61.5 and 72.7,there is also 77 however as of now all english speaking channels are pretty much on 72 and locals are on 61.5,I travel between RI and fla and as far west as Branson Mi and receive all my channels including hbo,ppv and all in HD on those 2 sats. (61.5 & 72.7)
I removed the keys and re-ran the switch test procedures but no luck.
I hooked back up the KVH flash program and noticed on the data stream that it was only looking for the 110 bird and nothing else. For giggles, I gave it the command to look for 119 and after a switch test procedure, it found the 119 and showed the channels from it but of course nothing from the 110.
I looked at the HELP command and noticed a command called "SMACK" that is to reset the dome to normal search modes. I hit the SMACK command and noticed the data stream was kicking the dome back to a normal search pattern.
I checked out the training videos on the KVH website that you referenced and found the DISH 1000/61 steps. I'm currently in the middle of those and right away after the first pass, I noticed it has already added a 2nd port called 61.5 and is showing OK. The switch says "TWIN" and port 1 shows an X on Sat and an X on Trans. I'm waiting the 15 minutes right now and will re-run the test in a few as per the configuration steps flowchart. So far, this is further than I was getting last night and that's promising.
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