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Open Roads Forum  >  Good Sam Club

 > Marcus and his involvement here.

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wolfcat1

Vidor, Tx.

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Posted: 05/15/12 07:18pm Link  |  Print  |  Notify Moderator

...So, why are other manufacture reps not allowed here...?..I know the answer, but would like an honest answer from the "powers that be".....
If camping world dude is truely all that and a bag of tater chips, why would we not benefit from allowing other manufacture reps here to field questions, problems, complaints, criticisims, and compliments?....Answer if you dare..YOU do OWN
all the marbles...I just got this one cats eye shooter...
wolfie

Cat Lady

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Posted: 05/15/12 07:39pm Link  |  Print  |  Notify Moderator

wolfcat1 wrote:

...So, why are other manufacture reps not allowed here...?..

Their companies should have their own website for Q&A's. I personally don't care to see this forum cluttered up with other companies. You can only put up with so much *****in'.

I appreciate Mr. L. giving the members of this forum the opportunity to express their opinions regarding Camping World and the service(s) they've received. His willingness to assist when problems arise is encouraging. I'm looking forward to buying more "stuff" from Camping World.

So thank you, Mr. L. Here's your pat-on-the-back and your "Attaboy", lol. Keep up the great work.

Cat Lady

* This post was edited 05/16/12 06:02am by Cat Lady *


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SCVJeff

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Posted: 05/15/12 07:48pm Link  |  Print  |  Notify Moderator

(as I'm sure he'll confirm) He took a LOT of heat from the forum when he 1st made his presence known: Some justified, most not... there are compulsive whiners everywhere.

Since then I think even the problem children have somewhat settled down to realize he's here and doing a lot of good for the few isolated cases that need a little nudge from the top floor.

I wish Alan Mulally (Ford) would read a few of his forums once in awhile..


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Acampingwewillgo

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Posted: 05/15/12 08:00pm Link  |  Print  |  Notify Moderator

wolfcat1 wrote:

...So, why are other manufacture reps not allowed here...?..I know the answer, but would like an honest answer from the "powers that be".....
If camping world dude is truely all that and a bag of tater chips, why would we not benefit from allowing other manufacture reps here to field questions, problems, complaints, criticisims, and compliments?....Answer if you dare..YOU do OWN
all the marbles...I just got this one cats eye shooter...
wolfie


What???? Last time I checked, Mr. Lemonis doesnt manufacter anything! His companies, including Camping World and Good Sam are service and sales oriented and his purpose here is to improve that service and change the image of CW......I appauld Mr. L also!!!


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Markiemark32

Atlanta

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Posted: 05/15/12 08:17pm Link  |  Print  |  Notify Moderator

wolfcat1 wrote:

...So, why are other manufacture reps not allowed here...?..I know the answer, but would like an honest answer from the "powers that be".....
If camping world dude is truely all that and a bag of tater chips, why would we not benefit from allowing other manufacture reps here to field questions, problems, complaints, criticisims, and compliments?....Answer if you dare..YOU do OWN
all the marbles...I just got this one cats eye shooter...
wolfie


What makes you think RV Manufactuers would communicate with their customers?!?!?! Follow-up up on their customer satisfaction, quality issues and through another's site, via a fourm?!?!?!? Funny they don't follow-up thru normal channels.........

MArcus, keep up the great work!!!

Thanks,
Markiemark

PapPappy

Wilmington, NC

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Posted: 05/15/12 09:56pm Link  |  Print  |  Notify Moderator

Just wondering if CE (O/P) is getting a discount card from CW, for saying nice things...LOL!!!

I've watched quite a few episodes of "Undercover Boss", and it seems that the new thing (and the smart thing) that these CEOs have been doing, to help their companies, is to listen to the Customers and the Employees.....not just sitting up in their "ivory tower" listening to their "Yes Men".

As to why Marcus has no Secretary, I can't understand that one.....He should, as it would allow him to actually spend more time with the company, by having someone to help with the daily stuff that a CEO has to deal with. I applaud him for be active on this Forum, and while many of you may think that it's BS, the fact is, it's good business....plain and simple.

Our local RV Shop, Howard's RV, in Wilmington, has a monthly Seminar, on a variety of topics related to ownership in RVs. This is their way of keeping a finger on the pulse of their customers....and it's very helpful to us, as I've learned quite a bit, with their "hands on" training.

Not sure if CW does this, but it might be something to consider Marcus.....I'm sure that most of the folks who come in and learn about the various chemicals for the holding tanks, buy some of them.....know what I mean?


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n7bsn

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Posted: 05/15/12 10:21pm Link  |  Print  |  Notify Moderator

wolfcat1 wrote:

...So, why are other manufacture reps not allowed here...?..I know the answer, but would like an honest answer from the "powers that be".....
If camping world dude is truely all that and a bag of tater chips, why would we not benefit from allowing other manufacture reps here to field questions, problems, complaints, criticisims, and compliments?....Answer if you dare..YOU do OWN
all the marbles...I just got this one cats eye shooter...
wolfie


Eh?

Just in the last few weeks I have seen employees of Honda generators and Torklift answering questions. Over the years I've seen employees of various RV firms, from builders, to vendors, to management at membership campgrounds. Usually the response is things like: We don't recommend that. We will look into the issue and find out. etc


2008 F350SD V10 with an 2012 Arctic Fox 29-5E
When someone tells you to buy the same rig they own, listen, they might be right. When they tell you to buy a different rig then they own, really pay attention, they probably know something you don't.

mlemonis

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Posted: 05/15/12 10:26pm Link  |  Print  |  Notify Moderator

pappappy

great idea on the seminars. we have done them in the past but have great execution is important.


Marcus Lemonis
Chairman and CEO FreedomRoads, Camping World and RVs.com

Dick A

Spokane

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Posted: 05/15/12 11:01pm Link  |  Print  |  Notify Moderator

For any of the doubters here, Marcus does frequent this forum often each week and all of his posts are made by him. As for the need of a executive secretary, many CEO's do not have one but do delegate many tasks.

While Marcus has a lot on his plate, taking time to participate on this forum does give him some direct customer feedback and perhaps a pulse on the business operation.

I can also guarantee (from experience) that as CEO he has not experienced any eight-hour days or five-day workweeks in many moons. It is not at all out of the ordinary for CEO's to put in 60 - 70 hour work weeks.


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rvluversnc93

Thomasville NC

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Posted: 05/16/12 08:40am Link  |  Print  |  Notify Moderator

I applaud Marcus for really caring and frequenting this forum. It's here he can get a feel for what is going on in the company's he is charged with running. I have a public service job and deal with our personnel and citizens on a daily basis and making them all happy is impossible so for me seeing him posting means he's reading and using the information found in these topics for the good of all parties involved. Marcus keep up the good work!


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