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Open Roads Forum > Class A Motorhomes

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Larry Sue Elniff

Topeka,Ks

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Posted: 05/18/12 09:37am

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We just starting full time Rving. We were about 4 miles from our campgound when we broke a hydrolic line and lost all of our hydrolic fuel. We called coach net and they said it would be about 3 or 4 days, they still have not called us back. We will never use them again. We called the dealership (Trailside RV GrainValley,MO) and they said to get it fixed and they would see what they could do. They have been wonderful to us. We have a 2012 40' Pathfinder Elite. The campground was real good about finding us a repair person.
Larry

wny_pat

Western NYS

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Posted: 05/18/12 10:05am

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Just what do you mean, "they said it would be about 3 or 4 days"??? What would be 3 or 4 days? 3 or 4 days for the wrecker to arrive or 3 or 4 days for a Mobile Mechanic to arrive? And they never called back? Did you call them back to see when was happening? Did you call their customer service? Something smells fishy to me! I would have been fuming and it takes a lot to get me upset. It could have been that you were out in the middle of no where, in the boonies but even them they should have explained it better!

deandec

Northern CA

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Posted: 05/18/12 10:16am

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It sounds as though you were able to drive to a safe place (the campground) and then take care of your problem. (The hydraulic fluid runs your radiator fan and power steering typically on a DP.)

If that is the case, no road service was necessary and Coach-Net had no role to execute for you except maybe an advisory role.

I think they may help with diagnosing equipment problems over the phone and may be able to refer you to mechanical help sources, but likely would not arrange the repairs once you were in a safe location. You would be financially responsible for the repairs in any event.

Be sure to get the warranty company involved before making the repairs, not afterwards.

Dean
95 CC Magna, Jeep GC

Midget

Baytown,TX

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Posted: 05/18/12 10:21am

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What about the factory warrenty? It is a 2012

Midget

hallock5

Texas

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Posted: 05/18/12 10:22am

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Larry Sue Elniff wrote:

You don't say how you got to the campground? You don't say how many days past the 3-4 day time frame they are past? You don't say what you expect for them to do? hummm.

2008 Jayco Eagle Superlite 28.5RLS
2002 Ford 4x4 SuperCab 7.3 (Jr International) Diesel

Sad to say, time to sell to a good home.

Bumpyroad

Virginia

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Posted: 05/18/12 10:29am

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without full facts, another questionable whine against coach net IMHO.
bumpy

Larry Sue Elniff

Topeka,Ks

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Posted: 05/18/12 03:08pm

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We did call a reapir service, they (the repair service) said we would have to call Coach-Net. We are very new to all of this, but do know that we are covered under warrenty. We did get it fixed and have sent the bill into the dealer to be worked out with Forest River.. It was just that Coach-net was very rude when we called and then didn't return our call. They just stated that it would be 3 to 4 days befor they could get us into a repair service. Certainly was not what we expected.

BB_TX

McKinney, Texas

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Posted: 05/18/12 10:38am

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Yeah, a 3 month old MH (according to previous post) parked in an RV park but with a hydraulic problem. Not sure what they expected Coach-net to do as that is not roadside towing or roadside emergency service. Coach-net is not a repair service. Something lacking in the info or the expectations.