RV.Net Open Roads Forum: Forum Technical Support: Private messages?

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Open Roads Forum  >  Forum Technical Support

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Sourdough Biscuits

Anchorage, AK

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Posted: 05/21/12 01:33pm Link  |  Print  |  Notify Moderator

Is the Private Message feature down? I haven't been able to access it the past two days.

Thanks,

Bob

donn0128

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Posted: 05/21/12 01:37pm Link  |  Print  |  Notify Moderator

Working for me. I do know that the forum has had some problems off and on.


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fla-gypsy

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Posted: 05/21/12 02:32pm Link  |  Print  |  Notify Moderator

Mines working good right now.


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pulsar

Lewisville, NC

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Posted: 05/21/12 02:42pm Link  |  Print  |  Notify Moderator

Which portal (RV.Net, Woodall's, Trailer Life, etc.) are you using to access the Open Roads Forum?

What happens when you click on the Private Messages link?

Generally, the first step would be to delete cookies and temporary Internet files.

Tom

Sourdough Biscuits

Anchorage, AK

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Posted: 05/21/12 04:37pm Link  |  Print  |  Notify Moderator

Accessing it through the Good Sam website. When I click on private messages, it just "thinks" for a long time, then comes up with a message "Internet Explorer cannot display the website."

I got the same error message earlier when I tried to look at someone's profile. It's allowing me to view and post messages.

I also tried using Google Chrome. (Sometimes that works better than IE on other websites.) It won't even allow me to log in. So, I'm wondering if there's some issue with my connection. I'll try from another location later, I guess.

Bob

PS I don't often get private messages. Curious what this one is!

pulsar

Lewisville, NC

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Posted: 05/21/12 04:45pm Link  |  Print  |  Notify Moderator

The most likely cause is a corrupt cookie. Have you deleted them, yet?

Tom

Sourdough Biscuits

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Posted: 05/21/12 06:20pm Link  |  Print  |  Notify Moderator

Deleted temporary files and cookies a couple days ago. Again today. No change. Hmmm.

Sourdough Biscuits

Anchorage, AK

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Posted: 05/21/12 06:35pm Link  |  Print  |  Notify Moderator

Tom,

The "which portals" question gave me an idea. I went to RV.net and logged in there. Got right on. So, it's something that's not communicating between my computer and Good Sam, I guess.

Anyway, thanks for the inspiration!

Bob

pulsar

Lewisville, NC

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Posted: 05/21/12 06:50pm Link  |  Print  |  Notify Moderator

Sourdough Biscuits wrote:

Tom,

The "which portals" question gave me an idea. I went to RV.net and logged in there. Got right on. So, it's something that's not communicating between my computer and Good Sam, I guess.

Anyway, thanks for the inspiration!

Bob


The forum cookies for each portal are different. The Good Sam cookie can be corrupt and have no affect on any of the other portals. I can't promise that it is a corrupt cookie, but I can advise you that would be the first thing to check. If you don't want to delete the cookies (I delete most cookies every night) you can test by seeing what happens when you use another computer. Cookies could be corrupt on two computers, but it's not likely.

Tom

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