rockhillmanor
On the Road
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Joined: 12/06/2003
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donn0128 wrote:JimGo wrote:I've called, but CW is doing the work that I have paid them to do. Why would I take on the responsibility to fix it when I have paid them? They need to call Roadmaster and work with them to troubleshoot. I din't install it and am not familar with all the installed components.
Why are you so reluctant to call the manufacturer with the problem? One simple phone call will probably all it will be. They can either explain to you what is probably happening or they will contact CW and give the information to them. Either way it will get fixed.
That is because the manuf. wants service (i.e. their distributors of product)to verify the problem to approve repair and/or replacement.
Happened to me with a bad BlueOx tow bar I bought from CW. I took it to 4 different BlueOx dealerships while on the road traveling and presented my problems with it. All 4 dealerships said there was nothing wrong with it.
Because the tow bar was creating an 'unsafe' driving condition, ticked off I stopped at a 5th dealership that sells BlueOx and walked in and said I wanted to buy another new one. I felt my life was worth more than 700.00 so I opted to buy ANOTHER new tow bar to continue my trip safely. It was then and only then that they knew I meant business about the bad tow bar. This dealership then took a good long hard look at it and it WAS malfunctioning and I was given a new tow bar.
Persistence DOES pay off in the long run.
"We must be willing to get rid of the life we've planned,
so as to have the life that is waiting for us".
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JimGo
Glendale, AZ
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Based on some responses, I guess I'm wrong in thinking that when I pay someone to do a job, it is on them to complete it in a timely and professional manner and for them to takes the appropriate steps to mitigate any inconvience to me, the customer.
I sure know that is how my customers feel when we do work for them.
Jim and Terri
2007 Pace Arrow 37C
W22 Chassis, 8.1 Vortec, Banks PowerPack, Allison 1000
2012 Chevy Nox LTZ AWD
Black Lab "Jessi"
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donn0128
Pronounced Ore-gun
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No one said you were wrong in your thinking. But when something does not done right you need to be proactive in effecting a solution. 35 years in field service taught me to think outside the box. Clearly something lost in todays "mechanics".
Donn,Lorri,Max (The Rescued Lab)
Resident Know It All 
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K Charles
Connecticut
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Not all mechanics are stubborn. I was a heavy equipment mechanic for 20 years and then a service manager for another 15. I saw some that weren't stubborn. If you call the manufacturer and tell him your wants you will win and the dealer (or authorized repair facility) will be the looser. I would make that call.
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MichDoc
Michigan
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I think you're a more patient customer than I would be. By now, I would be telling them to uninstall it, and give me a full refund. That done, I would stand in their lobby and let them hear me calling their nearest competitor to purchase the identical product from THEM instead.
And don't forget to enter this issue on RVservicereviews.com, to warn others about their "trial and error" policy.
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path1
seattle
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deleted
* This post was
edited 03/11/13 01:20am by path1 *
(To cheap to buy new)
1990 37 ft 5th wheel that hasn't moved since 1996 (our best home)
1997 33 ft trailer (winter home in much warmer climate)
2005 25 ft M/H (our "stand up B" for traveling)
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trickyvic3
Raymond NH.
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I've had this type of thing happen to me a couple of times. Without me taking matters into my own hands and going over the heads of the dealers, I would have gotten taken for thousands of dollars.
Trust me, if you just sit back thinking the dealer with take care of it sooner or later, it could be a very expensive and long wait.
Things aren't like they used to be in the good ol days. It's time you take matters into your own hands. How you choose to do that is totally up to you, but I would start with that phone call.
You may be surprised at what a simple phone call can do.
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trickyvic3
Raymond NH.
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MichDoc wrote:I think you're a more patient customer than I would be. By now, I would be telling them to uninstall it, and give me a full refund. That done, I would stand in their lobby and let them hear me calling their nearest competitor to purchase the identical product from THEM instead.
And don't forget to enter this issue on RVservicereviews.com, to warn others about their "trial and error" policy.
X-2
Great minds think alike 
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Jayco-noslide
Galesburg,Il., USA
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If you hire a professional to work on your stuff I don't think they like to be told how to go about it. If they aren't doing the job, for whatever reason, that's another issue and you may need to find another repair shop.
Jayco-noslide
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MichDoc
Michigan
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Jayco-noslide wrote:If you hire a professional to work on your stuff I don't think they like to be told how to go about it. If they aren't doing the job, for whatever reason, that's another issue and you may need to find another repair shop.
Point taken. However, if you hire a PROFESSIONAL to do the work, they shouldn't HAVE to be told how to go about it......they should KNOW. They're professionals, aren't they? And if they KNOW, then it should have been done properly the first time, right?
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