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Open Roads Forum  >  Travel Trailers  >  General Q&A

 > window coming apart in my new puma 31kbh

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mlrico

Deering NH

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Posted: 06/10/12 07:53pm Link  |  Quote  |  Print  |  Notify Moderator

Just finished our second weekend camping in our new camper, and of course there are already problems. I am not too surprised as everyone had warned us that new campers have their issues to. Went to open the big window in my son's room with the PUMA lounge and the metal came apart from the glass, thus you can't open the window. Well that made for a hot weekend in room without fresh air. Has anyone else had that happen and how did you fix it?

jdkd123

Northeast

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Posted: 06/10/12 08:09pm Link  |  Quote  |  Print  |  Notify Moderator

Being "new", this should go back to the dealer to fix. JMO


JDKD123
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pbohart

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Posted: 06/10/12 09:19pm Link  |  Quote  |  Print  |  Notify Moderator

That's why you buy new! Not your problem. Take it back to the dealer and have them fix it (and keep fixing it) until it is exactly how it should be.


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dagx2

Southern Illinois

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Posted: 06/14/12 02:49pm Link  |  Quote  |  Print  |  Notify Moderator

Absolutely talk to your dealer. We bought a new Puma and the first year out the toilet valve broke and flooded the whole camper while we were away. we ended up sending it back to the manufacturer--Forest River. they fixed it and added in quite a few extras for our troubles. we are happy campers again.

Almot

Vancouver BC

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Posted: 06/14/12 06:46pm Link  |  Quote  |  Print  |  Notify Moderator

mlrico wrote:

the metal came apart from the glass, thus you can't open the window.

Shouldn't there be a rubber trim between metal frame and glass?

HappyTrails2U2

Tennessee is home but being held hostage in GA.

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Posted: 06/14/12 11:47pm Link  |  Quote  |  Print  |  Notify Moderator

dagx2 wrote:

Absolutely talk to your dealer. We bought a new Puma and the first year out the toilet valve broke and flooded the whole camper while we were away. we ended up sending it back to the manufacturer--Forest River. they fixed it and added in quite a few extras for our troubles. we are happy campers again.


Never leave the trailer with the water left on. I guess I don't need to tell you that. Sorry to hear about your bad luck but at least they made it right for you. Luckily you were under warranty.

I'm even afraid to leave mine on while I'm asleep which is the reason I put a remote control shut off valve on the water connection outside so I don't have to turn it off manually. I just press the button on the remote control before I go to bed or leave the trailer and it's off until I click the on button. One good feature is that it'll automatically shut off in 3 hours if I forget to turn it off. Maybe I'll be lucky and not spring a leak during the 3 hours if I forget to turn it off sometime.



* This post was edited 06/14/12 11:54pm by HappyTrails2U2 *


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