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Open Roads Forum  >  Good Sam Roadside Assistance

 > Good Sam ERS let me down!

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MSHappyCampers

Columbus, MS

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Posted: 06/17/12 07:56pm Link  |  Print  |  Notify Moderator

Last week, June 14th, I had a problem with my MH and was stranded on the side of the highway about 40 miles north of Gallup, NM. I called Good Sam ERS sometime between 11AM and noon. I waited for 2 1/2 hours and called back two or three times, only to be told that he was still looking for someone to help me. The last time I called, the guy told me that he had found someone who could come out but it would be another two hours before he could leave! At that point I told him to forget it and I would handle it myself! The next morning I went by a truck shop in Gallup, J & J was the name I believe, to ask his opinion on the problem I had. He told me that he was a service facility for Good Sam ERS and that no one had called him the day before!

I have been with Good Sam ERS for many years but when my contract is out I will be changing to CoachNet.

* This post was edited 06/17/12 08:42pm by MSHappyCampers *


Joe & Annette

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Macktee

Canada

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Posted: 06/17/12 08:10pm Link  |  Print  |  Notify Moderator

I understand how frustrated you could be under the circumstances. But do you not believe that Coach Net or AAA or anybody else has not made the same mistake. Do you only give everyone one chance. Think about of it, the people who rely on you might do the same thing. My experiences with GS have been good, but not totally without a problem. JMHO Macktee


04 Monaco Dynasty Diamond 1V ( Homer II)
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Gale Hawkins

Murray, KY

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Posted: 06/17/12 08:21pm Link  |  Print  |  Notify Moderator

I expect Macktee makes a valid point.

Sounds like a problem with data base searches. Google works well when I needed to find service if I have cell phone service.

4aSong

Northwest Arizona

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Posted: 06/17/12 08:22pm Link  |  Print  |  Notify Moderator

Macktee wrote:

I understand how frustrated you could be under the circumstances. But do you not believe that Coach Net or AAA or anybody else has not made the same mistake. Do you only give everyone one chance. Think about of it, the people who rely on you might do the same thing. My experiences with GS have been good, but not totally without a problem. JMHO Macktee


X2

You could encounter this problem with any of them.


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TOOBOLD

CALI

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Posted: 06/17/12 08:35pm Link  |  Print  |  Notify Moderator

I understand your frustration, but I would be very hesitant to post my phone and email in such a public forum.

MSHappyCampers

Columbus, MS

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Posted: 06/17/12 08:44pm Link  |  Print  |  Notify Moderator

Jcghill wrote:

I understand your frustration, but I would be very hesitant to post my phone and email in such a public forum.


I didn't realize that this was just another regular forum that everyone could see. I thought this was just for Marcus! Thanks for the heads-up!

HappyKayakers

Malabar FL

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Posted: 06/17/12 09:44pm Link  |  Print  |  Notify Moderator

This must be the one area of RVing where I've been consistently lucky. In the last few years, I've had to use my Good Sam ERS 3 times. All 3 times I got excellent service and quick responses. For the record, I got 1 tire change, 1 tow of truck with 5er attached, and 1 dispatch of a mobile mechanic.


Joe and Dakota, the wacko cat
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othertonka

Stockton, CA

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Posted: 06/17/12 10:02pm Link  |  Print  |  Notify Moderator

MSHappy, Just for the record, would you mind telling us what your problem was and how you finnaly were able to get it fixed after you cancelled GS? Just curious


Othertonka
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Gale Hawkins

Murray, KY

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Posted: 06/18/12 06:07am Link  |  Print  |  Notify Moderator

HappyKayakers wrote:

This must be the one area of RVing where I've been consistently lucky. In the last few years, I've had to use my Good Sam ERS 3 times. All 3 times I got excellent service and quick responses. For the record, I got 1 tire change, 1 tow of truck with 5er attached, and 1 dispatch of a mobile mechanic.


And I expect your experience is typical.

Kind of like with cell service we do not complain about the successful calls but only the 'dropped' calls. In some areas even with Verizon cell service is of a questionable value.

If these companies did not offer value in the minds of most then they would be out of business today. They do attempt to weed out the bad service providers.

57 Panhead

Foothills of the Sierra Nevada

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Posted: 06/18/12 08:26pm Link  |  Print  |  Notify Moderator

Jcghill wrote:

I would be very hesitant to post my phone and email in such a public forum.




????????????????

Steve


Never mine, I see that he edited his post, must have been to remove the phone # and email.


Retired Teamster
2012 Jayco Eagle Superlite 31.5RLTS
07 F250 PowerStroke
U Y B


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