MSHappyCampers
Columbus, MS
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Joined: 04/22/2001
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Last week, June 14th, I had a problem with my MH and was stranded on the side of the highway about 40 miles north of Gallup, NM. I called Good Sam ERS sometime between 11AM and noon. I waited for 2 1/2 hours and called back two or three times, only to be told that he was still looking for someone to help me. The last time I called, the guy told me that he had found someone who could come out but it would be another two hours before he could leave! At that point I told him to forget it and I would handle it myself! The next morning I went by a truck shop in Gallup, J & J was the name I believe, to ask his opinion on the problem I had. He told me that he was a service facility for Good Sam ERS and that no one had called him the day before!
I have been with Good Sam ERS for many years but when my contract is out I will be changing to CoachNet.
* This post was
edited 06/17/12 08:42pm by MSHappyCampers *
Joe & Annette
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Macktee
Canada
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I understand how frustrated you could be under the circumstances. But do you not believe that Coach Net or AAA or anybody else has not made the same mistake. Do you only give everyone one chance. Think about of it, the people who rely on you might do the same thing. My experiences with GS have been good, but not totally without a problem. JMHO Macktee
04 Monaco Dynasty Diamond 1V ( Homer II)
2012 Ram 1500 4X4 Quad Cab towed
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Gale Hawkins
Murray, KY
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I expect Macktee makes a valid point.
Sounds like a problem with data base searches. Google works well when I needed to find service if I have cell phone service.
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4aSong
Northwest Arizona
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Macktee wrote:I understand how frustrated you could be under the circumstances. But do you not believe that Coach Net or AAA or anybody else has not made the same mistake. Do you only give everyone one chance. Think about of it, the people who rely on you might do the same thing. My experiences with GS have been good, but not totally without a problem. JMHO Macktee
X2
You could encounter this problem with any of them.
Mike and Nancy 
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TOOBOLD
CALI
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I understand your frustration, but I would be very hesitant to post my phone and email in such a public forum.
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MSHappyCampers
Columbus, MS
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Jcghill wrote:I understand your frustration, but I would be very hesitant to post my phone and email in such a public forum.
I didn't realize that this was just another regular forum that everyone could see. I thought this was just for Marcus! Thanks for the heads-up!
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HappyKayakers
Black River Falls WI
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This must be the one area of RVing where I've been consistently lucky. In the last few years, I've had to use my Good Sam ERS 3 times. All 3 times I got excellent service and quick responses. For the record, I got 1 tire change, 1 tow of truck with 5er attached, and 1 dispatch of a mobile mechanic.
Joe and Dakota, the wacko cat
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othertonka
Stockton, CA
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MSHappy, Just for the record, would you mind telling us what your problem was and how you finnaly were able to get it fixed after you cancelled GS? Just curious
Othertonka
2004 Southwind 32VS 8.1 Workhorse chassis
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Gale Hawkins
Murray, KY
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HappyKayakers wrote:This must be the one area of RVing where I've been consistently lucky. In the last few years, I've had to use my Good Sam ERS 3 times. All 3 times I got excellent service and quick responses. For the record, I got 1 tire change, 1 tow of truck with 5er attached, and 1 dispatch of a mobile mechanic.
And I expect your experience is typical.
Kind of like with cell service we do not complain about the successful calls but only the 'dropped' calls. In some areas even with Verizon cell service is of a questionable value.
If these companies did not offer value in the minds of most then they would be out of business today. They do attempt to weed out the bad service providers.
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57 Panhead
Central Valley Calif.
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Jcghill wrote:I would be very hesitant to post my phone and email in such a public forum.
????????????????
Steve
Never mine, I see that he edited his post, must have been to remove the phone # and email.
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2012 Jayco Eagle Superlite 31.5RLTS
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