Thank you for your post anne2gib. It was good to speak with you and I'm happy that we were able to assist you with your complaint. Please feel free to contact me if if you have any questions or concerns in the future. Thanks, Zach
Thanks so much for your prompt reply to our problem, Zach.
We now really feel that Good Sam listens to our concerns and does all they can to make things right.
We will be letting our fellow Good Sam chapter members know how pleased we were in our dealings with GS Roadside Assistance. (and anyone else we talk to.)
Thanks again Zach.
Thank you for your post Kittrell. Thank you for giving us the opportunity to assist you with your complaint. I am pleased that we were able to resolve your issue and hope that we made progress in restoring your faith in Good Sam. Please feel free to contact me if you have any questions or concerns in the future. Thanks, Zach
Same kind of experience here. We broke down 22 miles south of Moab, UT on 6/3/12. Coupling between crankshaft and hydraulic pump for fan failed. The old brittle expansion tank also ruptured Called GS. They could not find help or tow truck because it was Sunday. I called Beaver in Bend,OR. They were very helpful. Said it was a Magnaloy coupler, and would take 3 weeks to get one made. Expansion tank was Ford part. Had it the next day. Called GS to tell them I needed a tow. At 5:15 pm on Monday, a small truck showed up. The driver asked "How the heck do you tow these things?" I had repeatedly told GS and the tow company that it was a 40' DP. He gave me a ride to Monticello where my family had got a room. I contacted Karmen at Magnaloy. They expedited my order and I had my parts on Thursday. Fixed it myself, and was on my way. GS made many calls, but in the end, I was on my own. Kudos to Beaver, Magnaloy, UPS, and Rodeway Motel in Monticello. Next year, I will save my money. A old Jarhead with toad and tools beats GSRSS every time. On the plus side, we got to see more of the Canyonlands with our grandchildren. They are 13 and 9, but were in awe of the place
Received a call from Zach at GSRSA. He was very nice and apologetic about the service we received. I didn't know anyone read these posts. He made everything right with us, and I was very happy with his response. I am now happy with GSRSA. Next time I will "Ask Marcus" first. Thanks again, Zach!