RVROSE
Chardon, OH
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Joined: 11/05/2004
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Our Fantastic Fan opens fine; the blades turn and lid opens. But, the lid does not close automatically. I have to close it manually. The rain sensor doesn't work anymore. Perhaps it's related to the lid not closing automatically. Are these common problems?
2005 Kountry Star with a 4 cyl. Saturn Vue with stick shift.
Mike and Rose and Pepper, our All-American black lap dog.
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docj
Fulltime--Home is where we park it
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Joined: 07/13/2010
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Contact the company directly, they have superb customer service even for products that are out of warranty. They will send you the parts for free and will only charge a nominal amount for shipping. Most parts can easily be installed from the inside of the RV.
Sandie & Joel
2000 40' Beaver Patriot Thunder Princeton--425 HP/1550 ft-lbs CAT C-12
2009 Chevy Malibu LTZ with ReadyBrute tow bar/braking system
Official WiFiRanger Ambassador WFRAMB303
Follow our adventures on Facebook at Weiss Travels
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toolman1
Cerritos, CA.
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Joined: 07/10/2004
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docj wrote:Contact the company directly, they have superb customer service even for products that are out of warranty. They will send you the parts for free and will only charge a nominal amount for shipping. Most parts can easily be installed from the inside of the RV.
Not completely true. Even the shipping is free. Those people are in one word, AWESOME!
See ya out there!!
Hooliville member #128
Gary & Lynne.
'04 Dolphin 5320 WH-22 370W Solar
22' Mighty Mover Trailer, 60W. Solar.
Sand Sprite 4. 2.3L EFI sand buggy
'04 Polaris Predator
'84 Jeep CJ.
2011 Black Lab "Lucy" for both of us 
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frmAloha
Oregon (OR-y-gun)
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Joined: 04/05/2007
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docj wrote:Contact the company directly, they have superb customer service even for products that are out of warranty.
This has been my experience also. The 11 year old lifting mechanism failed last year and had to be replaced. No charge. : )
Oregon Native
Retired w/
2000 31' SurfSide
Class A
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bob_b
Souderton, PA
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Joined: 08/15/2003
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After contacting the company, please post as to how (and if) they helped you out.
Fantastic Fan has had a great reputation for outstanding customer service. They were bought be another big company recently (Atwood) and I am curious to see if Atwood responds the same way.
'93 Itasca Suncrusier diesel towing a '05 Honda CR-V.
Bob, Pam(DW), Bridget(DD) and Christine(DD)
See you at most of the Penn State tailgates
.JPG)
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rebel462
ontario canada
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Joined: 09/30/2007
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3 years ago they sent all new parts for my fan, no charge to Canada, Great people to deal with at that time. Will be interested to see if it is still the same service?
Rebel
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docj
Fulltime--Home is where we park it
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toolman1 wrote:docj wrote:Contact the company directly, they have superb customer service even for products that are out of warranty. They will send you the parts for free and will only charge a nominal amount for shipping. Most parts can easily be installed from the inside of the RV.
Not completely true. Even the shipping is free. Those people are in one word, AWESOME!
My understanding is that since they were bought by Atwood they are charging for shipping.
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MountainAir05
New Mexico
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Joined: 01/27/2007
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Just had my completely upgraded. I paid shipping both ways, but got a complete new fan assy.
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bluwtr49
Green Valley, AZ
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Joined: 09/12/2005
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Yep, mine did the same thing and I was sent repair parts immeditatly for the price of shipping.
Oh, I might add they also sent repair parts for the other fan even though it has not yet failed.
Just finished the repair about an hour ago....simple.
Dick
2000 40" DP Beaver Patriot Thunder Cat C-12 425 HP, 1550 Tq
1997 Jeep GC Limited ---toad
2008 Toyota Tundra Crew Max Limited TRD (Retired)
2009 Cougar 268 RLS ~8700 lbs road wt (Retrired)
2006 Jeep Liberty Turbo Diesel.....TV in Training
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rnr07
Maryland
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Joined: 08/28/2007
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we had a problem with the cover trying to go up and down... called them and they were extremely helpful.... recommended we remove and reattach the wires in the thermostat and "clean the rain sensor"- this was probably the issue. It was filthy!! I had never even looked up there before.
Now it works fine and they sent us a replacement part for the "push/pull" manual plastic piece which broke from all the up down motion. (no charge for shipping or the part)
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