17oaks
17 Oaks Ranch
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SoCalDesertRider wrote:At this point, I would just go to a local auto parts store and buy a torque wrench, deep well socket and short extension so you can re-torque the nuts yourself any time you like.
X2
Don
17 Oaks Ranch, Texas
US Army (RET)
'11 F350 4x4, CC, LWB, DRW, Lariat
AF 1150, solar, satellite
Vietnam Combat Veteran
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ticki2
NH
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17oaks wrote:SoCalDesertRider wrote:At this point, I would just go to a local auto parts store and buy a torque wrench, deep well socket and short extension so you can re-torque the nuts yourself any time you like.
X2
x3 , and you should find out from Vision what the torque specs are for their wheel , it may not be the same as your stock wheels , especially with tapered lug nuts . Flat washer lug nuts have a larger surface area but require a hub-centric wheel for centering . I don't think the Visions are hub-centric thus the tapered lug nuts .
'68 Avion C-11
'02 GMC DRW D/A
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louiskathy
Oregon (presently)
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Here's the end of the story. I hope.
I called Vision in Chicago and explained the tale. That NW Tire (the one on the south end of Bismarck on the expressway...not the "north" location by I94) sold wheels with the tires balanced on them to Oswald Bros. Oswald put the wheels on our truck but the hub caps were not sent with the wheels. We had to drive the truck down to NW tire to have them put on after we drove the 100 miles over the weekend. (Oswald re torqued the wheels on Monday and then we drove down to NW Tire. It was NW tire that told Oswald to have us come on down and they'd put the hub caps on. When we got to NW Tire we were told we had a problem because the correct lug nuts were not on the wheels. NW Tire told us to go back to Oswald to have the right lug nuts put on. We got the alignment done and then went back to Oswald Bros who had the right lug nuts now. They got them from NW Tire at no additional charge. I explained to Vision that at this point I was not sure if the wheels were damaged or not and I did not know if the lug nuts were torqued at the right amount.
Vision wanted to call me back. They called NW Tire and then called me back and told me to drive to NW Tire. That NW would check the wheels and torque the lug nuts.
We got to NW Tire and were told the would not do that. We should go back to Oswald Bros. I asked for Jesse at that point because that's who Vision had talked to. Jesse didn't want to talk to me. We were supposed to go back to Oswald Bros because that's who put the wheels on our truck.
I called Vision back and told the guy there (same guy that I'd talked to earlier and who had called NW Tire and called me back)that NW Tire wouldn't touch our truck wheels. At that point Vision wanted out of this problem. The Vision guy said "all we did was ship the right parts out". NW Tire's position was "all they did was put a tire on a wheel". BOTH Vision and NW Tire said that who ever put the wheels on our truck should have known what lug nuts were required.
We went back to Oswald Bros and Terry torqued the wheels to 160. (150 to 165 is what they should be for a F-350 Super Duty truck, according to the guy at VISION.) Terry also said that when they put the acorn nuts on our truck on Monday he had checked the wheels for any damage. There isn't any damage.
Terry also said that if he had been there on Friday, the wrong lug nuts would not have been put on our truck. That was a mistake but the lug nuts did not come with the wheels and they should have because Terry asked for them when he placed the wheel order.
And while we drive west out of Bismarck... I'm thinking... why did NW Tire want to put the hub caps on but did not want to put the lug nuts on when they first saw that the wrong ones were on there??? Why did NW Tire send the lug nuts at no additional charge to Oswald Bros less than 2 hours later?
My gut tells me that I'd trust Oswald Bros with all my business before I'd ever go back to NW Tire.
Why? Last October it was NW Tire that rotated our tires and put the "C" tire on the rear passenger side. We waited 3 days to have our wheels aligned and tires rotated. They did not do the wheel alignment because they said our ball joints were bad and the alignment would not hold...and they didn't have time to do that work for another week. We couldn't wait another week. At that point they said to go ahead and drive back to Oregon. It would be "ok". We had the ball joints check by two different places and they didn't see anything wrong. We had an alignment done when we bought new tires in March and we had an alignment done in Bismarck on Monday. Nothing wrong with our ball joints.
BTW...Vision makes nice wheels.
* This post was
edited 07/31/12 11:46am by louiskathy *
Kathy
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travelinglane
NH
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Acording to RV.Travel's Newsletter #544, Cooper tires have a recall on quite a few of their tires. See attached: http://rv-recalls.blogspot.com/
Hope this helps you!
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17oaks
17 Oaks Ranch
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louiskathy wrote:Here's the end of the story. I hope.
I called Vision in Chicago and explained the tale. That NW Tire (the one on the south end of Bismarck on the expressway...not the "north" location by I94) sold wheels with the tires balanced on them to Oswald Bros. Oswald put the wheels on our truck but the hub caps were not sent with the wheels. We had to drive the truck down to NW tire to have them put on after we drove the 100 miles over the weekend. (Oswald re torqued the wheels on Monday and then we drove down to NW Tire. It was NW tire that told Oswald to have us come on down and they'd put the hub caps on. When we got to NW Tire we were told we had a problem because the correct lug nuts were not on the wheels. NW Tire told us to go back to Oswald to have the right lug nuts put on. We got the alignment done and then went back to Oswald Bros who had the right lug nuts now. They got them from NW Tire at no additional charge. I explained to Vision that at this point I was not sure if the wheels were damaged or not and I did not know if the lug nuts were torqued at the right amount.
Vision wanted to call me back. They called NW Tire and then called me back and told me to drive to NW Tire. That NW would check the wheels and torque the lug nuts.
We got to NW Tire and were told the would not do that. We should go back to Oswald Bros. I asked for Jesse at that point because that's who Vision had talked to. Jesse didn't want to talk to me. We were supposed to go back to Oswald Bros because that's who put the wheels on our truck.
I called Vision back and told the guy there (same guy that I'd talked to earlier and who had called NW Tire and called me back)that NW Tire wouldn't touch our truck wheels. At that point Vision wanted out of this problem. The Vision guy said "all we did was ship the right parts out". NW Tire's position was "all they did was put a tire on a wheel". BOTH Vision and NW Tire said that who ever put the wheels on our truck should have known what lug nuts were required.
We went back to Oswald Bros and Terry torqued the wheels to 160. (150 to 165 is what they should be for a F-350 Super Duty truck, according to the guy at VISION.) Terry also said that when they put the acorn nuts on our truck on Monday he had checked the wheels for any damage. There isn't any damage.
Terry also said that if he had been there on Friday, the wrong lug nuts would not have been put on our truck. That was a mistake but the lug nuts did not come with the wheels and they should have because Terry asked for them when he placed the wheel order.
And while we drive west out of Bismarck... I'm thinking... why did NW Tire want to put the hub caps on but did not want to put the lug nuts on when they first saw that the wrong ones were on there??? Why did NW Tire send the lug nuts at no additional charge to Oswald Bros less than 2 hours later?
My gut tells me that I'd trust Oswald Bros with all my business before I'd ever go back to NW Tire.
Why? Last October it was NW Tire that rotated our tires and put the "C" tire on the rear passenger side. We waited 3 days to have our wheels aligned and tires rotated. They did not do the wheel alignment because they said our ball joints were bad and the alignment would not hold...and they didn't have time to do that work for another week. We couldn't wait another week. At that point they said to go ahead and drive back to Oregon. It would be "ok". We had the ball joints check by two different places and they didn't see anything wrong. We had an alignment done when we bought new tires in March and we had an alignment done in Bismarck on Monday. Nothing wrong with our ball joints.
BTW...Vision makes nice wheels.
Sounds like FUBAR to me...but glad you have it sorted out.
I stopped by on Monday and picked up Dads truck to run an errand. I must have run over something as a front tire blew out. Not prob, they were not new tires anyway and I stopped off at a tire store for a new set of 2 for the front end. They installed them and told me the front end needed an alignment BAD...OK, I did not notice anything but go ahead. Few min into it they come to the waiting room to tell me cannot do the alignment as it needs new ball joints, but they can do them right now if I want....well its Dads truck and sure, new ball joints, alignment, new tires.
I get home, tell Dad and he sez WTH??????? NO WAY. Walks to his office and bring me a pink slip from the shop that did an alignment and NEW ball joints on SAT AM.
Dad went do the next day told them what happened and he wanted my money back. They refused, so Dad pulled out the paperwork and showed it to them, looked the guy in eye and said the Sheriff was a personal friend of his and if he does not get the money back the Sheriff himself will be there in about 10 min...Dad got the money back.
Word to the wise. The moment you hear the words NEED NEW BALL JOINTS , LEAVE ASAP and go to another shop. If they do not come get you and SHOW you bad ball joints get the hell out of there.
How to check for bad ball joints. Get wheel far enough off ground so it will free spin. Grab wheel/tire and the 12 and 6 position and see if you can pull in and out, if you can new ball joints are probably in order, but ASK to see the parts and if you have bad ball joints you can tell by visual. You NEED to be watching them do the work even if that means standing in the garage door, do not let them touch the front end that you do not have eyeballs on it.
If you have a 4x4 they will need to PULL the front axles. Make sure the guy doing the work has done 4x4 front ends in the past or you can have a boat load of issues. Some front axles are easy to remove (most are) but the problem is most often tearing the oil seal when they reinstall the front axles. If the do that it gonna LEAK. Therefore INSPECT the front end at the inside hubs for oil leaking BEFORE the work is done.
NOTE if its dry, then make sure the oil level is at the proper level and note the driveway the next am if you have oil on one or both sides then oil seals will need to be replaced. Some axles have them at the outer ends and some have them inside next to the carrier. If they are next to the carrier you will most likely need to pull the carrier to replace the seals (this is the case on many Dana axles).
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louiskathy
Oregon (presently)
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travelinglane wrote:Acording to RV.Travel's Newsletter #544, Cooper tires have a recall on quite a few of their tires. See attached: http://rv-recalls.blogspot.com/
Hope this helps you!
thank you for that link... I don't think our Cooper Tires are on that list.
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17oaks
17 Oaks Ranch
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Tireman9 wrote:Ahh the joys of dealing with independent tire stores. I think a few letters to various BBB are called for.
Here we have proof of shoddy work by workers not from China yet no one is blaming all workers from the state where this FUBAR took place. Wonder why.
Maybe the way to select vehicle service is similar to the way I think you should select a tire brand. See my blog post of March 25 2012. Sorry I can't post a direct link. Not allowed by RV.Net.
Ahhh the old BBB letter. Don't waste your time writing those. They only stay up for as short as 30 days unless you are demanding financial compensation or refunds. Then it goes into a holding pattern until that is adhjucated.
Bottom line is a business has to bad and I MEAN REALLY BAD over a long time to ever get a ding.
I have been thru this on both sides of the fence as a business owner and as a consumer. BBB don't waste your time. Some of the worst consumer experiences I have had have from BBB approved businesses
* This post was
edited 08/01/12 10:07am by 17oaks *
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louiskathy
Oregon (presently)
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I didn't ask Vision to call NW Tire. I asked Vision how can I tell if the wheels were damaged by putting the wrong lug nuts on. I did not give Vision any phone numbers or ask them to call anyone. I was surprised when Vision called us back and told me he'd talked to Jesse and we should go back to NW Tire. I thought it was great that NW Tire would be willing to look at the wheels. But they were cold as ice when we got there. Wouldn't even look at me when he said they wouldn't touch our truck and to take our truck back to Oswalds. No eye contact either when he said that to us. I was confused for about 30 seconds and then I was out of there. After that we went to Oswalds and then headed out of town. Crappy start to a day of driving.
Then we drove west in a horrible wind. It kept shifting and the gusts pushed the front end of the truck differently than the back of the truck. It got better when we had the wind at our back. Really hard to tell what was the problem (wind, tires, steering, road). We stopped twice just to look the truck over to see if there was anything obvious. Sure was another hot day.
One horrible moment was when we watched a boat trailer's tire explode and disinigrate right before our eyes. A guy with a U-Haul truck was pulling a boat. He was going more than 60 but not more than 70 as he passed us on our left side. He was just pulling back into our lane when the right tire on the boat trailer blew. He was down to the metal rim in about 4 seconds. We applied our brakes just a bit and released the gas pedal to slow down and avoid all the rubber on the road. No swerves needed. There was a truck pulling a long (empty) livestock trailer that was passing us on the left as this happened. As we backed off, that truck hit his gas pedal and chased the U-Haul. The U-Haul driver didn't seem to know his tire had just blown. Took him about a 1/2 a mile to figure it out and pull over. The livestock driver pulled over right behind him with flashers on to help. We kept going and just up ahead, at the next exit, there was the other U-Haul truck pulling a car that had pulled off at that exit and was on the phone. He had passed us right before the 2nd U-Haul did. Now we assume he was traveling with the other guy. So they had a tow car if they needed to go for anything. I'm glad the livestock driver was willing to chase and flag him over.
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jtlingo123
Snoqualmie, Washington
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I THINK IT'S TIME TO GET OUT OF DODGE!!!!
Josh Lingo
Snoqualmie,WA.
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louiskathy
Oregon (presently)
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I kid you not... lost a Vision hub cap yesterday. The only thing that NW Tire did was put those hub caps on our truck. I watched Matt screw those Vision hub cabs on very carefully with a hand held screw driver and tighten them "just so". It didn't look "normal" to me. Like he was being too careful.
Checked the rig this morning before we headed out and one hub cap was gone and the other was ready to fall off. They used flat head screws instead of en ones with a tapered head. It didn't seat into the hub cap properly so it couldn't be tight.
Called Oswalds this morning and Terry said he'd call NW Tire and get another replacement for us.
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