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Open Roads Forum  >  Tow Vehicles

 > Am I expecting too much?

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Turtle n Peeps

California

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Posted: 07/16/12 08:13pm Link  |  Print  |  Notify Moderator

So I take my Dmax into the dealer for a few nickle and dime stuff before my warranty runs out.

PS hose, oil cooler hose and a few other stupid things. The hoses were leaking a bit and there was oil and dirt on my CAC pipes and on the engine. Not a lot, but I hate a leaking engine and my engine was spotless before the hoses started to leak.

Anyway, I go back to the dealer and pay the bill and talk to the SW and ask how everything went? He said great, all fixed.

Cool, so I walk out and the first thing I did was pop the hood and there were some great looking brand new hoses...........among a greasy, grimmy engine.

Silly me. I thought they would high pressure wash the old oil and dirt off of my engine because THEIR hoses failed. Guess I expect too much.

Alwell, I guess I will fire up my high pressure washer and blow about a can or two of engine cleaner on it this weekend.

Was I expecting too much?


~ Too many freaks & not enough circuses ~


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ScottG

Bothell Wa.

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Posted: 07/16/12 08:20pm Link  |  Print  |  Notify Moderator

That's how it goes at most dealer. But for what its worth, I wouldn't use high pressure because it will get past seals in connectors among other things.


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Old-Biscuit

Verde Valley

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Posted: 07/16/12 08:24pm Link  |  Print  |  Notify Moderator

They fixed the leaks...replaced hoses.

Truck wasn't in for 'detailing'.

Yep....you expected too much.


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brirene

midwest

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Posted: 07/16/12 08:30pm Link  |  Print  |  Notify Moderator

Old-Biscuit wrote:

They fixed the leaks...replaced hoses.

Truck wasn't in for 'detailing'.

Yep....you expected too much.


Yeah, gotta agree. Hopefully its a good dealership and they did what you asked them to correctly.


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B.O. Plenty

Minnesota

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Posted: 07/16/12 08:34pm Link  |  Print  |  Notify Moderator

I agree you were expecting too much. They can't get paid from warranty for anything like that..I know better but I would have liked it too. Wouldn't cost anything to interrupt one of the detail kids on his forth smoke break and have him take care of it. I can't even get them to wipe the spilled oil off when they do an oil change. I've been to five different dealerships for oil changes..every one leaves me disappointed somehow..When I find the one that cleans up after themselves and does a little extra, I'll go back every time..

B.O.


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srt20

Wisconsin

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Posted: 07/16/12 08:48pm Link  |  Print  |  Notify Moderator

I had a manual trans replaced under warranty once. I about flipped out when I got into my truck and there was grease all over the carpet on the floor. I complained. They cleaned it spotless and washed the outside of the truck real good too.

But I wouldnt expect them to clean the engine in your case. JMO.

ch-ta

MN

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Posted: 07/16/12 09:03pm Link  |  Print  |  Notify Moderator

I would think they completed their job as asked. I'm guessing factory won't reimburse dealer for engine cleaning.


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downtheroad

Pacific Northwest

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Posted: 07/16/12 09:03pm Link  |  Print  |  Notify Moderator

When I take mine into the dealer for some work, they do the work and they wash and vacuum the truck...but they don't detail the engine, even though they worked on that part of the truck...

I wouldn't really expect them to. Besides, spray washing the engine can be tricky/risky.


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dodge guy

Bartlett IL

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Posted: 07/16/12 09:25pm Link  |  Print  |  Notify Moderator

I don`t know, when I worked at the Dodge dealer I would always clean up the engine compartment after any type of oil leak/engine work. the manuf. doesn`t pay to do that I thought it was just a good gesture to the customer when they open the hood and see a clean engine compartment. I still do it at myt current job.


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old guy

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Posted: 07/16/12 09:37pm Link  |  Print  |  Notify Moderator

sorry but you would think since they wash and vacuum with every oil change the least they could do is wash the engine, right???

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