One thing that places like RVParkReviews.com, Tripadvisor and Yelp have done is shown the consumer the wide range of reactions people can have to the same place. Sometimes I just shake my head at some of the comments about the physical aspects or quality of places that I've been to myself and know well. My reaction to a negative reaction is usually "great - more room for me next time I go back!"
There is no way to know how a specific individual was treated in response to a particular incident. I think we all have to just use the resources available to us and go with our gut feeling after reading the overall consensus of the opinions. In time, the truth will come out. I try not to react to one particular story as there are always two sides and there are always experiences that are not the norm.
First, I am not a big fan of KOA. There are always two sides (at least) to every story. Maybe the owner had just experienced a very bad day? Maybe the OP cut across the grass due to going the wrong way? Maybe the OP, being tired after a 10 hour trip, was not the nicest person in the world when confronted? Only the OP and the owner know for sure.
Bottom line is if they treat everyone like this they won't be a campground owner of any kind in a short while. Hopefully this was just an isolated issue.
2010 Cruiser CF30SK Patriot
1950 Right Hand Seat GPS (she tells me where to go)
We have used KOA campgrounds a lot as we like their off leash dog parks. We have stayed there in many different States and so far have never had a negative experience other than a few with poor internet connections. I will say our furry friends love to run and play off leash after a long day of driving.
Papaw Hal and Gramma Suzy
Tascha,Diesel,Lottie and Ebony The Shar pei with Attitude
2012 Cedar Creek Silverback 33L
2000 F350 XLT LA West Custom DRW 7.3 PSD
B&W Turnover w/ 18k Companion Hitch