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 > Question on voltage monitors

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spike99

North America

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Posted: 01/09/17 10:01am Link  |  Quote  |  Print  |  Notify Moderator

If I had a 50 AMP trailer, I'd buy a 50 AMP EMS / Surge protector system.

Allworth

Orlando, FL

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Posted: 01/09/17 11:01am Link  |  Quote  |  Print  |  Notify Moderator

They sold you a 30Amp unit because you didn't know any better and they had one in stock that they wanted to get rid of. Bad customer service and worse ethics.

They should give you full purchase price credit toward the purchase of a 50Amp Progressive EMS. If they don't see it that way, you might want to discuss it with the BBB and or the consumer watchdog at your local TV station. It is amazing what a little bad press can do. BUT only if really necessary!


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Posted: 01/09/17 06:27pm Link  |  Quote  |  Print  |  Notify Moderator

I have a 50A rig, yet we have never had 50a service however I still got the hardwired 50A ems unit. Costly, but for sure worth it to me. If I ever travel to somewhere with 50a available im covered. Hope you can get the right setup for your rig.

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SoundGuy

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Posted: 01/10/17 12:45pm Link  |  Quote  |  Print  |  Notify Moderator

Allworth wrote:

They sold you a 30Amp unit because you didn't know any better and they had one in stock that they wanted to get rid of. Bad customer service and worse ethics.


Maybe, maybe not, but since you weren't there you don't really know the true facts of the matter. Not a lot of dealership parts departments even stock surge protectors / EMS units and often if a customer wants one the dealer would have to order one in. It's entirely possible this particular person assisting the OP wasn't as familiar with these EMS units as perhaps he should have been ... that may qualify as not the best service but it's hardly "worse ethics". [emoticon]

Walaby

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Posted: 01/10/17 01:10pm Link  |  Quote  |  Print  |  Notify Moderator

SoundGuy wrote:

Allworth wrote:

They sold you a 30Amp unit because you didn't know any better and they had one in stock that they wanted to get rid of. Bad customer service and worse ethics.


Maybe, maybe not, but since you weren't there you don't really know the true facts of the matter. Not a lot of dealership parts departments even stock surge protectors / EMS units and often if a customer wants one the dealer would have to order one in. It's entirely possible this particular person assisting the OP wasn't as familiar with these EMS units as perhaps he should have been ... that may qualify as not the best service but it's hardly "worse ethics". [emoticon]

I agree, and there should be some amount of responsibility on the consumer that they make/made the ultimate decision. While the consumer, in this case, may have received bad information or bad advice to consider that 'worse ethics', and warranting a BBB report, well, Im thinking that's a bit of an over reach.

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TJames1974

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Posted: 01/16/17 12:36pm Link  |  Quote  |  Print  |  Notify Moderator

OK quick follow-up to this little issue with having the wrong EMS. I took it back on friday and asked why if I had a 50 amp trailer they sold me a 30 amp ems. honest mistake the guy thought I had bought a 30 amp unit. they gave me full credit of the 30 to exchange it for a 50X and discounted the price difference even. I am happy with that and the dealer I feel was fair. Thanks for all the info

SoundGuy

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Posted: 01/16/17 01:06pm Link  |  Quote  |  Print  |  Notify Moderator

TJames1974 wrote:

they gave me full credit of the 30 to exchange it for a 50X and discounted the price difference even.


Great outcome, and despite claims to the contrary by naysayers just an honest mistake originally selling you the 30 amp version.

djgodden

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Posted: 01/26/17 03:09pm Link  |  Quote  |  Print  |  Notify Moderator

What's better? The installed model or the plug in? I'm wondering from a failure perspective. If the installed model fails, are you out of power? If the plug in fails, just unplug it.

I'm looking to put in a EMS-HW50C.


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SoundGuy

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Posted: 01/26/17 03:15pm Link  |  Quote  |  Print  |  Notify Moderator

djgodden wrote:

What's better? The installed model or the plug in? I'm wondering from a failure perspective. If the installed model fails, are you out of power? If the plug in fails, just unplug it.

I'm looking to put in a EMS-HW50C.


The portable versions can be "bypassed" by simply removing them from the circuit, the hard wire versions have a bypass switch which when in bypass leaves the surge protection part of the unit active but disables the rest. Obviously, if the unit has been severely damaged there's no guarantee that bypass would work. If this is a concern for you simply install the hard wire version using standard RV connectors as I've done, in your case using 50 amp versions. Pics are in my gallery starting here.


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