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et2

MI.

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Posted: 06/12/18 09:05pm Link  |  Quote  |  Print  |  Notify Moderator

What ever happened to your customer service? Appreciation to those who've supported you over the years. You've grown tremendously over the last 10 years. Buildt a brand new building with added service bays. Your salespeople brag about how the last two years have been banner ones. You can't keep inventory on the lots.

But your loyalty isn't there anymore. You don't care about your prior customers anymore. Just the new stuff flying off the lot. It all get's preference over service work requests. For one day I tried to get in touch with your service dept. Your receptionist put me through. Nobody ever picked up, just went into a voice mail. Nobody called back to help. I tried again the next day. Someone finally answered. She took all my info, finally I thought we'd get this taken care of before my extended service contract runs out soon. You know, that one you told me was so valuable. Well too good to be true. Your young lady told me a service writer would be calling me soon to setup as they're real busy. That was 2 days ago.

Well, never mind. I just went on Amazon and purchased all the parts that might fix my problem. I'll do it myself. No thanks to you. I will be certain if I ever consider buying another motorhome, it won't be from you. Even though I realize all dealers are the same.

Just curious what your going to do when the next down turn in the economy happens and sales drop. You have a lot of bays to fill, and a lot of customers have left you behind.

Good by General RV. I felt like a cheap date.

theoldwizard1

SE MI

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Posted: 06/12/18 09:47pm Link  |  Quote  |  Print  |  Notify Moderator

My daughter got a very good deal on a TT there a couple of years ago. The water heater has never worked consistently since they bought it and trying to get service during the summer months is an absolute joke !

Almost no place else to buy new or get service in SE MI !

Ralph Cramden

US

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Posted: 06/13/18 03:31am Link  |  Quote  |  Print  |  Notify Moderator

theoldwizard1 wrote:

My daughter got a very good deal on a TT there a couple of years ago. The water heater has never worked consistently since they bought it and trying to get service during the summer months is an absolute joke !

Almost no place else to buy new or get service in SE MI !


?????? A quick search of a 120 mile radius of Detroit locates at least 30 different RV dealers, most are apparently one location mom and pop type operations?

nickthehunter

Southgate, MI

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Posted: 06/13/18 05:15am Link  |  Quote  |  Print  |  Notify Moderator

They must have plenty of work just fixing the junk they sell, because they won't even work on the junk they didn't sell; and their labor rate is $200 per hour.

stripit

Prescott

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Joined: 02/24/2004

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Posted: 06/13/18 05:36am Link  |  Quote  |  Print  |  Notify Moderator

I just purchased a used 2018 motorhome from the Mt. Clemens location. I tried to contact the service manager with a issue that the tech that did the PDI missed and wanted them to know. Had to leave a message for them to call back, that was 8 days ago. I fixed the issue and will continue to fix things myself without their help. Yes they were very busy, I was told one weekend they sold 30 units from the Mt. Clemens store.


Stacey Frank
2018 Holiday Rambler Admiral XE 31A
SMI Braking system
08 Lexus 400H hybrid
2015 Cadillac SRX
1991 Avanti Convertible

wa8yxm

Wherever I happen to park

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Posted: 06/13/18 05:37am Link  |  Quote  |  Print  |  Notify Moderator

theoldwizard1 wrote:

My daughter got a very good deal on a TT there a couple of years ago. The water heater has never worked consistently since they bought it and trying to get service during the summer months is an absolute joke !

Almost no place else to buy new or get service in SE MI !


Several smaller dealers in MI do a good job on service
I hesitate to suggest American RV in Burton Mi but that's where I take my Class A for "Shop" type service'
"
(From Wixom go north on US-23 to I-69 East to Belsay RD North. As soon as you cross the railroad tracks it is the first driveway on the left)

They do a good job for me.. When I'm here at Outdoor Adventure.. if she has the time Rachal Nordstrom (Nordstrom's RV Flint) is my Mobile tech.. I do much of the work myself but some things I just do not want to do.

On your water heater.. When mine wasw new it occasionally took 2 or 3 times to get it to light on gas. Turned out to be the control board.


Home is where I park it.
Kenwood TS-2000 housed in a 2005 Damon Intruder 377


Jayco-noslide

Galesburg,Il., USA

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Posted: 06/13/18 09:16am Link  |  Quote  |  Print  |  Notify Moderator

Are you talking about a specific place or all RV dealers, repair shops or what? If you're applying it in general then your statements are far too overreaching. I've found a number of good places to work on cars, motorhomes, etc. where I get good service at a fair price. Also found some I won't go back to.


Jayco-noslide

Jayco-noslide

Galesburg,Il., USA

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Posted: 06/13/18 09:18am Link  |  Quote  |  Print  |  Notify Moderator

To me "loyalty" isn't the issue. It's, do they listen to me, do good work, and deliver as promised for a reasonable price.

WTP-GC

FL

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Posted: 06/13/18 11:03am Link  |  Quote  |  Print  |  Notify Moderator

When complaining about service work being done at dealerships, make sure that you understand the backlog they do or don't have. Its not reasonable to complain that your rig didn't get fixed in 2-3 days when their lot is slammed full of other customers rigs too.

FWIW, our most local General RV center has a good track record of 1-2 day turnarounds on most units.


2017 Chevrolet 2500 Duramax Crew Cab Z71
2014 RAM 3500 DRW 4x4 6.7 Cummins w/ Aisin, Flatbed
2018 Grand Design Reflection 150 Series 290BH w/ B & W Companion (T/O Ball)
Old Rig:
2005 Wildcat 29BHBP w/ Andersen UH (Aluminum, lowered version for flatbed)
SBGTF

et2

MI.

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Joined: 10/31/2007

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Posted: 06/13/18 04:30pm Link  |  Quote  |  Print  |  Notify Moderator

Jayco-noslide wrote:

Are you talking about a specific place or all RV dealers, repair shops or what? If you're applying it in general then your statements are far too overreaching. I've found a number of good places to work on cars, motorhomes, etc. where I get good service at a fair price. Also found some I won't go back to.


If your talking to me, my header and post should answer your question.

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