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 > Your search for posts made by 'GSRoadsideAssistance' found 34 matches.

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  Subject Author Date Posted Forum
RE: good job

Thank you for the post leadknee. We are glad we were able to assist with your disablement. Zach
GSRoadsideAssistance 04/29/17 07:34am Good Sam Roadside Assistance
RE: Platinum RA 9 yr member not helped on a Sunday

Hello Noel, Good Sam Roadside will cover the service call and mileage it takes to get out to you for the Mobile Mechanic, but the member is responsible for the parts/labor/return trip. To your point, if the Mobile Mechanic is unable to get the vehicle repaired, then Good Sam will take care of the tow for you once you let dispatch know that the Mobile Mechanic was unsuccessful. Take care, David Good Sam
GSRoadsideAssistance 04/22/17 02:30pm Good Sam Roadside Assistance
RE: Platinum RA 9 yr member not helped on a Sunday

Hello Noel, Thank you for your time and post. Unfortunately we do not have the email from 2014, but you are correct that if the nearest willing and able facility cannot do the repairs that you are eligible for another tow. Take care, David Good Sam
GSRoadsideAssistance 04/22/17 11:08am Good Sam Roadside Assistance
RE: Locked keys in the trailer

Thank you for the post B92F. I will pass your comments along to the provider. We appreciate you taking the time to provide the feedback. Safe travels, Zach Good Sam Roadside Assistance
GSRoadsideAssistance 02/12/17 03:35pm Good Sam Roadside Assistance
RE: Does it cover.....

Hello wbwood, Thank you for your post. Yes, Good Sam Roadside Assistance covers tire changes on 2 wheel tow dollies. Thanks, David
GSRoadsideAssistance 02/04/17 10:00am Good Sam Roadside Assistance
RE: Good reason for roadside assistance / good insurance

Hello missnmountains, I'm sorry to hear that Good Sam was not able to cover your tow! That is a benefit of our Roadside Assistance that's covered for our members. Can you please send me a private message with your contact information so that I can look into this more for you. Thanks, David
GSRoadsideAssistance 02/04/17 08:32am General RVing Issues
RE: Frustrated with different Coach-net plans

Hello doxiemom11, Thank you for your post. I'll be happy to look that up for you and send you a private message with that information. Thanks, David
GSRoadsideAssistance 01/28/17 04:07pm General RVing Issues
RE: Good Sams replies

Hello garmp1, Thank you for your time and email. I'll be happy to help. Please send a private message with your phone number and I'll call you right away and answer any questions or concerns that you have. Thanks, David
GSRoadsideAssistance 01/28/17 10:25am Good Sam Roadside Assistance
RE: In need of a tow

Thank you for taking the time to speak to me today albifano. I'm pleased that we were able to provide an amicable resolution. We look forward to assisting you in the future. Let us know if you have questions or concerns in the future. Zach Good Sam Roadside Assistance
GSRoadsideAssistance 11/09/16 05:26pm Good Sam Roadside Assistance
RE: Roadside assistance plans

Hello tmartin000, Sorry to hear about the ads and for the hassle that you went through. Please let us know if we can be of further assistance to you. Thanks, David
GSRoadsideAssistance 10/29/16 03:57pm Truck Campers
RE: Roadside assistance plans

Hello tmartin000, Thank you for your post, I'm sorry to hear about your experience with Good Sam. Can you please send a private message with your contact information and membership number so that we can follow-up with you directly. Thanks, David
GSRoadsideAssistance 10/29/16 03:06pm Truck Campers
RE: Towing repayment info

Thank you for the post Bigdog. We apologize for the service you received. Please send me a private message with your contact and membership information and we'll contact you on submitting a reimbursement request. Thank you, Zach
GSRoadsideAssistance 10/16/16 01:57pm Good Sam Roadside Assistance
RE: Good Sam ERS Surprise

Thank you for all of the posts. I just wanted to clarify that tire repairs are not covered under any level of Good Sam Roadside Assistance. Due to safety and liability issues GS Roadside Assistance doesn't offer tire repair service. In addition the benefits regarding flat tires are the same regardless of program level. I've provided the verbiage from the member benefit brochure for standard and a link to the benefit brochures below. "Flat Tire Service A service technician will replace a flat tire with your inflated spare or we’ll tow your vehicle to the nearest professional service center. On occasion and whenever possible, we will make arrangements for the member to purchase a tire(s) for delivery to the disablement scene. In these cases Good Sam Roadside Assistance will pay for delivery of tire only, member is responsible for all additional costs including cost of tire(s), mounting, balancing, other parts or labor, tax and any other fees. Note: Does not include seasonal tire changes. Member responsible for parts and labor." https://www.goodsamroadside.com/mbbs/ Additional questions can be addressed by member services at 800-842-5331. Thank you, Zach
GSRoadsideAssistance 10/14/16 09:49am General RVing Issues
RE: Good Sam ERS Surprise

Thank you for the post Oakman. We apologize for the experience your friend had. Please send a me a privte message with their contact information and I'll reach out to them. Thank you, Zach
GSRoadsideAssistance 10/14/16 07:35am General RVing Issues
RE: We also are "Never Again"

Thank you for the post rushshopping. We apologize for the lack of service. We have also received you other complaint via email and will be reaching out to you. Thank you, Zach
GSRoadsideAssistance 09/10/16 04:31pm Good Sam Roadside Assistance
RE: Roadside Assistance total Joke

bowalker, Please send me a private message with your contact information so I can help you. Regards, Austin
GSRoadsideAssistance 09/05/16 01:52pm Good Sam Roadside Assistance
RE: Roadside coverage

Good morning 4aSong, Good Sam offers both Roadside Assistance and Travel Assistance that takes care of both of the scenarios that you presented and more! Please click on these links below for more details. http://www.goodsamtravelassist.com/findaplan/ https://www.goodsamroadside.com/mbbs/ Take care, David
GSRoadsideAssistance 09/03/16 10:02am Good Sam Roadside Assistance
RE: Roadside coverage

Thank you for your post 4aSong. I'm sure you'll get plenty of feedback from your fellow RVers, but it seems appropriate to leave this here: Link Regards, Austin
GSRoadsideAssistance 09/03/16 09:59am Good Sam Roadside Assistance
RE: Two strikes. Not a happy camper. Again.

Thank you for the post TNRIVERSIDE. I apologize that your request for service did not meet your expectations. Please send me a private message with your membership info and the phone number you would like to be called at and someone will contact you. Thank you, Zach
GSRoadsideAssistance 08/30/16 06:33pm Good Sam Roadside Assistance
RE: Roadside sent the mobile tech to the wrong place!

Thank you for the post JohnnyBoy Too. I apologize for the service you received. Please send me a private message with your member number and the phone number you would like to be contacted at and someone will call you. Thank you, Zach
GSRoadsideAssistance 08/22/16 01:25pm Good Sam Roadside Assistance
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