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 > Your search for posts made by 'GSRoadsideAssistance' found 29 matches.

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  Subject Author Date Posted Forum
RE: In need of a tow

Thank you for taking the time to speak to me today albifano. I'm pleased that we were able to provide an amicable resolution. We look forward to assisting you in the future. Let us know if you have questions or concerns in the future. Zach Good Sam Roadside Assistance
GSRoadsideAssistance 11/09/16 05:26pm Good Sam Roadside Assistance
RE: Roadside assistance plans

Hello tmartin000, Sorry to hear about the ads and for the hassle that you went through. Please let us know if we can be of further assistance to you. Thanks, David
GSRoadsideAssistance 10/29/16 03:57pm Truck Campers
RE: Roadside assistance plans

Hello tmartin000, Thank you for your post, I'm sorry to hear about your experience with Good Sam. Can you please send a private message with your contact information and membership number so that we can follow-up with you directly. Thanks, David
GSRoadsideAssistance 10/29/16 03:06pm Truck Campers
RE: Towing repayment info

Thank you for the post Bigdog. We apologize for the service you received. Please send me a private message with your contact and membership information and we'll contact you on submitting a reimbursement request. Thank you, Zach
GSRoadsideAssistance 10/16/16 01:57pm Good Sam Roadside Assistance
RE: Good Sam ERS Surprise

Thank you for all of the posts. I just wanted to clarify that tire repairs are not covered under any level of Good Sam Roadside Assistance. Due to safety and liability issues GS Roadside Assistance doesn't offer tire repair service. In addition the benefits regarding flat tires are the same regardless of program level. I've provided the verbiage from the member benefit brochure for standard and a link to the benefit brochures below. "Flat Tire Service A service technician will replace a flat tire with your inflated spare or we’ll tow your vehicle to the nearest professional service center. On occasion and whenever possible, we will make arrangements for the member to purchase a tire(s) for delivery to the disablement scene. In these cases Good Sam Roadside Assistance will pay for delivery of tire only, member is responsible for all additional costs including cost of tire(s), mounting, balancing, other parts or labor, tax and any other fees. Note: Does not include seasonal tire changes. Member responsible for parts and labor." https://www.goodsamroadside.com/mbbs/ Additional questions can be addressed by member services at 800-842-5331. Thank you, Zach
GSRoadsideAssistance 10/14/16 09:49am General RVing Issues
RE: Good Sam ERS Surprise

Thank you for the post Oakman. We apologize for the experience your friend had. Please send a me a privte message with their contact information and I'll reach out to them. Thank you, Zach
GSRoadsideAssistance 10/14/16 07:35am General RVing Issues
RE: We also are "Never Again"

Thank you for the post rushshopping. We apologize for the lack of service. We have also received you other complaint via email and will be reaching out to you. Thank you, Zach
GSRoadsideAssistance 09/10/16 04:31pm Good Sam Roadside Assistance
RE: Roadside Assistance total Joke

bowalker, Please send me a private message with your contact information so I can help you. Regards, Austin
GSRoadsideAssistance 09/05/16 01:52pm Good Sam Roadside Assistance
RE: Roadside coverage

Good morning 4aSong, Good Sam offers both Roadside Assistance and Travel Assistance that takes care of both of the scenarios that you presented and more! Please click on these links below for more details. http://www.goodsamtravelassist.com/findaplan/ https://www.goodsamroadside.com/mbbs/ Take care, David
GSRoadsideAssistance 09/03/16 10:02am Good Sam Roadside Assistance
RE: Roadside coverage

Thank you for your post 4aSong. I'm sure you'll get plenty of feedback from your fellow RVers, but it seems appropriate to leave this here: Link Regards, Austin
GSRoadsideAssistance 09/03/16 09:59am Good Sam Roadside Assistance
RE: Two strikes. Not a happy camper. Again.

Thank you for the post TNRIVERSIDE. I apologize that your request for service did not meet your expectations. Please send me a private message with your membership info and the phone number you would like to be called at and someone will contact you. Thank you, Zach
GSRoadsideAssistance 08/30/16 06:33pm Good Sam Roadside Assistance
RE: Roadside sent the mobile tech to the wrong place!

Thank you for the post JohnnyBoy Too. I apologize for the service you received. Please send me a private message with your member number and the phone number you would like to be contacted at and someone will call you. Thank you, Zach
GSRoadsideAssistance 08/22/16 01:25pm Good Sam Roadside Assistance
RE: Never Again

Thank you for the post marksquared. I apologize for the lack of service. Please send me a private message with your contact information and I'll contact you. Zach
GSRoadsideAssistance 08/20/16 07:56am Good Sam Roadside Assistance
RE: HELP

Thank you for the post Mr. Berger. I apologize for the lack of service and would like to speak to you regarding this complaint. Please send me a private message with the number you would like to be contacted at. I look forward to speaking with you. Zach
GSRoadsideAssistance 08/09/16 10:42am Good Sam Extended Service Plan
RE: Is Assistance Available For Me

Thank you for the post and interest in our programs jimlocke62. Please send me a private message with the number you would like to be called at and someone will contact you. Zach Weeks Program Manager Good Sam Roadside Assistance
GSRoadsideAssistance 07/26/16 08:13am Good Sam Roadside Assistance
RE: Roadside Assistance - Tires

Thank you for your post, supercub. Good Sam Roadside Assistance always puts the safety of our members first. With that in mind, and to xctraveler's point above, we generally do not recommend repairing a flat tire. However, we will absolutely change a flat tire with your inflated spare. If you do not have an inflated spare, you can purchase a new tire through our tire program. Please see our member benefit brochures at: https://www.goodsamroadside.com/mbbs/ for more information. Regards, Austin
GSRoadsideAssistance 07/16/16 09:55pm Class A Motorhomes
RE: Good Sam Roadside assistance -ultimately did the right thing

Thank you for taking the time to speak to me cooksvillewildcat. We appreciate the feedback and look forward to assisting you in the future. Please don't hesitate to contact me with any questions going forward. Safe Travels, Zach
GSRoadsideAssistance 07/15/16 11:22am Good Sam Roadside Assistance
RE: Good Sam Roadside assistance -ultimately did the right thing

Thank you for the post cooksvillewildcat. We apologize for the lack of service. Please send me a private message with your membership information and your preferred contact number and we'll be in touch. Thank you, Zach
GSRoadsideAssistance 07/13/16 08:39pm Good Sam Roadside Assistance
RE: A DEFINITIVE answer Please Alaska Route 11

Thank you for the post 4X4Dodger. You would be eligible for service in Alaska on Highway 11 or the Dalton Highway as long as it meets the benefit brochure description as one of the following: hardpacked or graded dirt public road, paved street, driveway, parking lot, highway, freeway, expressway or adjacent shoulder. This coverage includes tire services and towing. If there are months or times when the roadway does not meet these criteria's or travels over frozen water you may not be eligible for service. Members would still contact dispatch if they have cell service. Many travelers to remote locations like this choose to carry a satellite phone to ensure they have connectivity to emergency services or would need to relay a message through a passerby or police/state patrol. Also keep in mind that there are only 3 towns on the route so the timeframe to receive service may be extended. As with all remote disablements service times will depend on the distance they have to travel to your breakdown location. Thank you, Zach
GSRoadsideAssistance 07/11/16 04:31pm Good Sam Roadside Assistance
RE: Tire Mounting Clarification

Thank you for the post wbwood. The price of mounting for a tire swap or tire purchase on the side of the road can fluctuate depending on industry pricing. Independently some providers charge a set rate and some change by the hour with a two hour minimum which could be between $100-$175 per hour or more depending on the time of day, location, season, etc. Good Sam covers bringing the shop roadside and the member is responsible for the parts and labor while the shop/provider is there. Zach
GSRoadsideAssistance 07/11/16 09:50am Good Sam Roadside Assistance
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