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 > Your search for posts made by 'GSRoadsideAssistance' found 49 matches.

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  Subject Author Date Posted Forum
RE: GSRA - Let's get a balanced vote!!

Thank you for the post WildwoodQBDS. I apologize for the lack of service during your recent disablement. I found your membership information and left a message at the number we have listed on your account with my contact information. I've begun researching your complaint and look forward to speaking to you. Thank you, Zach
GSRoadsideAssistance 07/09/15 11:34am Good Sam Roadside Assistance
RE: GOOD SAM ROADSIDE ASSISTANCE

Thanks for the post gatesy12. I appreciate you taking the time to speak with me and I'm pleased that we were able to resolve your complaint and begin to restore your faith in Good Sam. Please let me know if you have any additional questions or concerns. Safe travels, Zach
GSRoadsideAssistance 07/02/15 03:43pm Good Sam Roadside Assistance
RE: Roadside is worthless

Thank you for taking the time to speak with me tpowell. I'm pleased that I was able to address your concerns and provide an acceptable resolution to your complaint. Please feel free to contact me if you have any additional questions or concerns. Thank you, Zach
GSRoadsideAssistance 06/16/15 01:31pm Good Sam Roadside Assistance
RE: Good Sam Roadside assistance cancellation notice

Thank you for your post, JaneNLee, and thank you for taking the time to talk with me this morning. As we discussed, and as the Member Benefit Brochure specifies, Good Sam Roadside Assistance does not offer “unlimited usage”, but does offer, on a per-use basis, towing with no pre-set mileage or dollar limits to the nearest, capable and willing repair facility. Additionally, our Roadside Assistance membership covers the mobile mechanic service call and our members are responsible for parts and labor. After again reviewing the detail of your membership, your roadside assistance uses exceed the Roadside Assistance membership average six fold, with six uses in the last rolling twelve month period. As you requested, I have cancelled your membership with a refund of the unused portion of your membership renewal fee. It has been our privilege to meet your roadside assistance needs, and get you safely back on the road. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 03/13/15 09:25am Good Sam Roadside Assistance
RE: Another Good Sam Roadside Assistance ?????????

Thank you for your post, Tsdsaz. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 03/09/15 11:52am Good Sam Roadside Assistance
RE: Good Sam's Roadside Service???????

Thank you for your post, i_Corky. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 03/06/15 12:05pm Good Sam Roadside Assistance
RE: Please, Please Help

Thank you for your post, Noel. Good Sam Roadside Assistance proudly partners with Allstate Roadside Services. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 02/06/15 11:50am Good Sam Roadside Assistance
RE: Roadside Assistance

Thank you for your post, Road_Runners. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 02/04/15 02:01pm Fifth-Wheels
RE: Please, Please Help

Thank you for your post, PatrickMH. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 02/02/15 08:22am Good Sam Roadside Assistance
RE: GSRA wouldn't bring me diesel!

Thank you for your post, Heynow999. Regarding EMERGENCY FUEL AND FLUID SERVICE: “If the member’s vehicle runs out of fuel, a limited supply of fuel will be delivered to enable the member to reach the nearest fueling station…” This Member benefit applies to both gasoline and diesel fuel, and is subject to applicable state laws and the Member’s Roadside Assistance plan level. Delivery of diesel fuel also includes priming of the diesel fuel system. I have sent you a private message, and I am looking forward to talking with you. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 01/15/15 08:43am Good Sam Roadside Assistance
RE: Roadside assistance for snowbird from Canada

Thank you for your post, 06Fargo. I would like the opportunity to assist you with your claim issue. I will be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 01/06/15 08:06am Snowbirds
RE: Roadside assistance for snowbird from Canada

napanee_ted In response to your post, please see the link below for the Good Sam Roadside Assistance Standard Member Benefit Brochure, and the section that addresses geographic roadside assistance coverage: http://www.goodsamroadside.com/images/pdf/GRA31138.pdf “PROTECTION IN THE U.S., CANADA, PUERTO RICO, U.S. VIRGIN?ISLANDS AND MEXICO The Services outlined in this brochure will be provided for disablements occurring anywhere in the U.S. (including Alaska and Hawaii), Canada, Puerto Rico, U.S. Virgin Islands and Mexico. In Mexico, the dispatch phone number for service is toll-free 001-866-456-0969. In Puerto Rico, U.S. Virgin Islands and Mexico, Good Sam Roadside Assistance provides towing and roadside dispatch for disablement services (as described within this brochure) rendered up to a maximum of $1,000 for any one-year term of membership." Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 01/05/15 04:10pm Snowbirds
RE: good sam roadside assistance warning

Thank you for your post, tim_challenger. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/31/14 08:47am Good Sam Roadside Assistance
RE: Useless Service Sacrifices Safety for GS Profits. AMENDED

Cal-Oregon, thank you for taking the time to talk with me this morning; I regret the difficulties you experienced regarding your Good Sam Roadside Assistance membership. As we discussed, I am looking forward to following-up our conversation. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/22/14 09:38am Good Sam Roadside Assistance
RE: towing to your home if less than 100 miles

Thank you for your posts. I have pasted the "mileage and dollar" segment from the Good Sam Roadside Assistance Platinum+ Member Benefit Brochure. ++++++++++ Towing Service Our 24-hour, 365-days-a-year dispatch center is available with one toll-free call. There are no pre-set mileage or dollar limits. When a Member, Associate, or Extended Family Member calls for service, Good Sam Platinum+ Roadside Assistance pays 100% of the towing fees for the delivery of the vehicle to the nearest professional service center capable and willing to repair the vehicle OR we’ll pay for the towing fees for the delivery of your vehicle to any other destination of choice within 100 miles of the disablement location. However, disablement assistance must be requested through our telephone dispatch center within 24 hours of the disablement. If a Member, Associate or Extended Family Member makes any request for the vehicle to be taken to a location other than the nearest professional service center, the mileage fee (for the distance in excess of 100 miles) will be at the Member’s, Associate’s or Extended Family Member’s expense. Thank you. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/15/14 02:35pm Good Sam Roadside Assistance
RE: To Good Sam or Not to Good Sam that is the question

Thank you for your post, bevjwiel72. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/15/14 09:11am Good Sam Roadside Assistance
RE: Cancel my Membership

Thank you for your post, Tom Orlowski. I regret the difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you and drill more deeply into the details. I would like to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/12/14 08:22am Good Sam Roadside Assistance
RE: Another Blowout!

Thank you for your post, 10forty2. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/09/14 08:27am Class A Motorhomes
RE: To Good Sam or Not to Good Sam that is the question

4x4Dodger In response to your last post, please see the link below for the Good Sam Roadside Assistance Member Benefit Brochure: www.goodsamroadside.com/images/pdf/GRA31138.pdf Also, should you experience a disablement in a geographic area where you are unable to contact a Good Sam Roadside Assistance Dispatch Representative and you secure service on your own, we invite you to contact Good Sam Roadside Assistance Member Services when able, obtain Request for Claim Reimbursement Documents, and submit for reimbursement consideration. We will then review your request. Again, I will respond to requests for one-on-one communications by telephone via RV.Net Open Roads Forum private messages. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/05/14 04:02pm Good Sam Roadside Assistance
RE: To Good Sam or Not to Good Sam that is the question

Thank you for your post, 4x4Dodger. Regarding your questions, our objective at Good Sam Roadside Assistance is to provide our members with a broad variety of communications channels to address your questions and comments, including: (1) Member Benefit Brochures and FAQs available at goodsamroadside.com, (2) E-mail contact with a Service Representative available at goodsamroadside.com, (3) Member Services Agents available 24 hours daily, 7 days a week at 1-800-601-2850, (4) U. S. Mail address available at goodsamroadside.com, and (5) MarcusVIP@goodsamfamily.com. Additionally, I will respond to requests for one-on-one communications via RV.Net Open Roads Forum private messages. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/05/14 08:19am Good Sam Roadside Assistance
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