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 > Your search for posts made by 'GSRoadsideAssistance' found 112 matches.

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  Subject Author Date Posted Forum
RE: Bad Service from ERS

TXiceman, I have just spoken with a Roadside Assistance Dispatch Center manager and have been advised that a Service Provider is on the site of your disablement at this moment. I regret any difficulties that you have experienced. When you have the opportunity, please send me a PM; I would like to discuss this event with you. Thank you. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/30/14 01:08pm Good Sam Roadside Assistance
RE: RAPID RESPONSE TEAM FLAT OUT LIED TO ME

Revconguy, thank you for your post. I would like to respond to your post by inserting an excerpt from the Member Benefit Brochure: “If necessary and whenever possible, depending on the disablement, there may be a local mobile mechanic available that can perform minor repairs or adjustments to the Member’s RV. In these situations, we will attempt to assist in arranging for a mobile mechanic to come to the disablement location as an alternative to towing the RV. Member and Associate are responsible for all cost of parts, labor and any additional trip charges/runs for more parts.” Your Roadside Assistance membership covers the mobile mechanic trip out and trip back, you cover parts and labor. This is similar to you being towed to a repair facility where you would pay a mechanic to repair your RV. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/23/14 09:04am Good Sam Roadside Assistance
RE: stranded

Thank you for your post, mjrfd99. I regret any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/22/14 08:48am Good Sam Roadside Assistance
RE: stranded

Thank you for your post, captain curt. I regret any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/22/14 08:43am Good Sam Roadside Assistance
RE: RAPID RESPONSE TEAM FLAT OUT LIED TO ME

PortWentworthSam, thank you again for communicating through RV.net; we value your input. Following-up my post of yesterday afternoon, we did deactivate the service provider, Orlando Emergency Roadside Service. We have since learned that the service provider operated under more than one business identity. We have targeted all related businesses and will have all deactivated by close of business today. We regret that when we first addressed this issue that we did not address the full scope of the problem. We are disappointed that we dropped the ball. I responded to a post yesterday with the following: Our commitment to you, a Good Sam Roadside Assistance Member, is to respond to your need for roadside assistance and ensure that you receive the highest quality service, from beginning to end. As the Member Benefit Brochure explains, if there is a problem with the service, call us back, and we will make it right. If we stumble on that objective, we will make it right. We continue to operate focusing on this commitment. Thank you again for your post, PortWentworthSam. Should you wish to pursue this topic in greater detail, please send me a PM, and I will look forward to a one-on-one discussion with you. Thank you for your membership. Frank Good Sam Roadside Assistance.
GSRoadsideAssistance 09/19/14 12:13pm Good Sam Roadside Assistance
RE: RAPID RESPONSE TEAM FLAT OUT LIED TO ME

PortWentworthSam and all Good Sam Roadside Assistance Members who participated in this thread, thank you for your posts. We have edited the original post because we follow a policy that no personal contact information for Members or Good Sam Roadside Assistance staff is published on RV.net without expressed permission. Regarding the original post, we at Good Sam have spent much of the day revisiting the time line of Orlando Emergency Roadside Service participation in our Service Provider Network, and we will post here as soon as we have gathered all facts pertaining to this issue. We are looking forward to sharing this information with you, our Members. Thank you. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/18/14 05:14pm Good Sam Roadside Assistance
RE: GSRA reimbursed me for flat tire

Pastor Charlie, thank you for your post. Our commitment to you, a Good Sam Roadside Assistance Member, is to respond to your need for roadside assistance and ensure that you receive the highest quality service, from beginning to end. Our Good Sam Roadside Assistance role begins when you call our Dispatch Center for assistance and continues through the delivery of service by our certified, bonded, and insured service providers. As the Member Benefit Brochure explains, if there is a problem with the service, call us back, and we will make it right. Also, regarding the original post by Grandpere that addressed the ability to locate a Service Provider, our ongoing commitment is to deliver service to you, our member, on time, every time. If we stumble on that objective, we will make it right. Although the immediate availability of a service provider, matched to your roadside disablement, may be affected by location, weather, time of day, day of week, traffic conditions, holidays, etc., we will continue the process to locate a service provider to meet your needs. We appreciate your feedback and your participation in the RV.net Forum. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/18/14 11:08am Good Sam Roadside Assistance
RE: GSRA reimbursed me for flat tire

Thank you for your posts. The purpose of the Good Sam Roadside Assistance program is to provide roadside assistance…which is required to enable the vehicle to either proceed safely under its own power, or to be towed to the nearest professional service center for repair. As specified in the Member Benefit Brochure: “When you call Good Sam Roadside Assistance, know that our representatives are specifically trained to answer questions about RV complexities and how to handle vehicle disablement situations. Explain the vehicle’s problem so we can send the proper equipment to assist you. Your Certified Dispatch Representative may ask you to hold while the appropriate local Emergency Service Provider is contacted. We’ll confirm the estimated time of arrival and provide you with the information on the Service Provider who is coming to assist you.” For further Member Benefit Brochure information, go to: http://www.goodsamroadside.com/ Thank you Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/18/14 09:43am Good Sam Roadside Assistance
RE: Road Assistance Nightmare

Thank you for your post, terrigeo. I regret any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/15/14 12:00pm Good Sam Roadside Assistance
RE: Very dissatisfied with GSRA

Thank you for your post, Bucky2. I regret any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/08/14 08:41am Good Sam Roadside Assistance
RE: Worst service experience ever!

Thank you for your post, kevfra. I regret any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/04/14 08:12am Good Sam Roadside Assistance
RE: Stuck in a rest area.....Good Sam fail? we shall see....

Disaster Chick As a follow-up to our conversation, please call me directly if you require further assistance following service delivered by the Mobile Mechanic. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/03/14 03:31pm Good Sam Roadside Assistance
RE: Stuck on the side of the road!

Poppy & Nana, thank you for your post. Regarding law enforcement and toll roads, please note the following from the Good Sam Roadside Assistance Member Benefits Brochure: “At their discretion, law enforcement officers may radio for a non-program emergency service provider. If this happens, please call for reimbursement information. Towing or disablement service charges may also be eligible for reimbursement when a law enforcement officer requests those services from a non-program provider in the event that a Member’s vehicle breaks down on a limited access or toll road.” I would like to suggest sources which can address your questions in detail: (1) Member Benefit Brochures and FAQs available at goodsamroadside.com, (2) E-mail contact with a Member Services Agent available at goodsamroadside.com, and (3) Member Services Agents available 24 hours daily, 7 days a week at 1-800-601-2850. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/03/14 08:10am Good Sam Roadside Assistance
RE: Stuck on the side of the road!

Thank you for your post, Cubanredneck. I regret any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 09/02/14 04:30pm Good Sam Roadside Assistance
RE: Stuck on the Highway

cirrogers Please call Good Sam Roadside Assistance Member Services, 1-800-842-5351, and ask the Member Services Agent to immediately transfer you to a Good Sam Roadside Assistance Coordinator. A Coordinator will immediately address your difficulty, and assist you in any way possible. Thank you. Frank
GSRoadsideAssistance 08/15/14 03:46pm Good Sam Roadside Assistance
RE: Inept or not properly trained dispatcher

HappyKayakers, thank you for your post. The Good Sam Roadside Assistance commitment is to provide you with safe, professional, and courteous service in response to your call to our 24-hour, 365-days-a-year call center. In response to your call, we will address your disablement, and tow you to a repair facility, or “bring the repair facility to you” through a mobile mechanic. To address safety or traffic management issues, at times, law enforcement may become part of the process. As the Member Benefit Brochure specifies: “At their discretion, law enforcement officers may radio for a non-program emergency service provider.” It is not Good Sam standard operating procedure to ask our members to contact local law enforcement, or to call local service providers, to secure service. Thank you for your membership, Frank
GSRoadsideAssistance 08/13/14 02:24pm Good Sam Roadside Assistance
RE: Inept or not properly trained dispatcher

wbwood, thank you for your post. As an initial response to your question, I have included a Good Sam Roadside Assistance website FAQ, which addresses our service provider network, our approved list: “Q: What towing service would you call in my area? A: Good Sam Roadside Assistance has a network of over 40,000 service and repair facilities across the U.S. and Canada to provide towing and roadside services. The selected tow provider is chosen based on how close they are to your location, if they have the proper equipment for your particular vehicle and their availability for a timely dispatch.” Our network service providers are bonded and insured, and hold our members’ safety and well-being as first priority. On occasion, to supply needed service to a Roadside Assistance member, a Dispatch Agent may contact a capable and willing out-of-network service provider to assist a member. Regarding tire purchases, Good Sam Roadside Assistance utilizes a core provider network which is capable of meeting the special needs of the RV industry. On occasion, the Agent may go outside of the network to meet a member need. Thank you for your membership, Frank
GSRoadsideAssistance 08/13/14 12:04pm Good Sam Roadside Assistance
RE: Inept or not properly trained dispatcher

Thank you for your post, Leo482. I regret any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank
GSRoadsideAssistance 08/13/14 08:01am Good Sam Roadside Assistance
RE: Tell Me Why...

Thank you for the post, PGR_Skye. My name is Frank and I am a member of the Good Sam Roadside Assistance Headquarters Team. I sent you a private message regarding your post on August 6th; I am concerned that perhaps you did not receive the message. I would like the opportunity to speak with you concerning your post. Please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone number and e-mail. I will contact you, and I look forward to speaking with you. Thank you for your membership.
GSRoadsideAssistance 08/11/14 08:21am Good Sam Roadside Assistance
RE: CONTACTING MODERATOR

darsben Thank you for your post. I have alerted our Technical Support Team to the the issues raised. Frank
GSRoadsideAssistance 08/07/14 08:49am Forum Technical Support
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