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 > Your search for posts made by 'GSRoadsideAssistance' found 102 matches.

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  Subject Author Date Posted Forum
RE: towing to your home if less than 100 miles

Thank you for your posts. I have pasted the "mileage and dollar" segment from the Good Sam Roadside Assistance Platinum+ Member Benefit Brochure. ++++++++++ Towing Service Our 24-hour, 365-days-a-year dispatch center is available with one toll-free call. There are no pre-set mileage or dollar limits. When a Member, Associate, or Extended Family Member calls for service, Good Sam Platinum+ Roadside Assistance pays 100% of the towing fees for the delivery of the vehicle to the nearest professional service center capable and willing to repair the vehicle OR we’ll pay for the towing fees for the delivery of your vehicle to any other destination of choice within 100 miles of the disablement location. However, disablement assistance must be requested through our telephone dispatch center within 24 hours of the disablement. If a Member, Associate or Extended Family Member makes any request for the vehicle to be taken to a location other than the nearest professional service center, the mileage fee (for the distance in excess of 100 miles) will be at the Member’s, Associate’s or Extended Family Member’s expense. Thank you. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/15/14 02:35pm Good Sam Roadside Assistance
RE: To Good Sam or Not to Good Sam that is the question

Thank you for your post, bevjwiel72. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/15/14 09:11am Good Sam Roadside Assistance
RE: Cancel my Membership

Thank you for your post, Tom Orlowski. I regret the difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you and drill more deeply into the details. I would like to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/12/14 08:22am Good Sam Roadside Assistance
RE: Another Blowout!

Thank you for your post, 10forty2. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/09/14 08:27am Class A Motorhomes
RE: To Good Sam or Not to Good Sam that is the question

4x4Dodger In response to your last post, please see the link below for the Good Sam Roadside Assistance Member Benefit Brochure: www.goodsamroadside.com/images/pdf/GRA31138.pdf Also, should you experience a disablement in a geographic area where you are unable to contact a Good Sam Roadside Assistance Dispatch Representative and you secure service on your own, we invite you to contact Good Sam Roadside Assistance Member Services when able, obtain Request for Claim Reimbursement Documents, and submit for reimbursement consideration. We will then review your request. Again, I will respond to requests for one-on-one communications by telephone via RV.Net Open Roads Forum private messages. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/05/14 04:02pm Good Sam Roadside Assistance
RE: To Good Sam or Not to Good Sam that is the question

Thank you for your post, 4x4Dodger. Regarding your questions, our objective at Good Sam Roadside Assistance is to provide our members with a broad variety of communications channels to address your questions and comments, including: (1) Member Benefit Brochures and FAQs available at goodsamroadside.com, (2) E-mail contact with a Service Representative available at goodsamroadside.com, (3) Member Services Agents available 24 hours daily, 7 days a week at 1-800-601-2850, (4) U. S. Mail address available at goodsamroadside.com, and (5) MarcusVIP@goodsamfamily.com. Additionally, I will respond to requests for one-on-one communications via RV.Net Open Roads Forum private messages. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 12/05/14 08:19am Good Sam Roadside Assistance
RE: No Praises for GSRA Today - I Need to Rant

Thank you for your post, FrankoToo. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 11/17/14 03:51pm Good Sam Roadside Assistance
RE: WHAT IF YO CAN NOT HELP ME ON THE ROAD???

Thank you for your post, billgriffin. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 11/06/14 10:59am Good Sam Roadside Assistance
RE: WHAT IF YO CAN NOT HELP ME ON THE ROAD???

Thank you for the post, jeanyves. My name is Frank and I am a member of the Good Sam Roadside Assistance Headquarters Team. I sent you a private message regarding your post; I would like the opportunity to speak with you. Please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone number and e-mail. I will contact you, and I look forward to speaking with you. Thank you for your membership. Frank Good Sam roadside Assistance
GSRoadsideAssistance 10/28/14 04:19pm Good Sam Roadside Assistance
RE: Issue with Roadside Assistance

Thank you for your post, WanderlodgeLXI. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/27/14 08:23am Good Sam Roadside Assistance
RE: What exactly does Road Assistance Pay for

Thank you for your post, justme. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/27/14 08:15am Good Sam Roadside Assistance
RE: Let's see how long it takes

darsben, thank you again for your post, and thank you for identifying an error on our Good Sam Roadside Assistance website. We are in the process of correcting the text. All plan summaries should read “Flat Tire Service/RV Tire Delivery”, not “Flat Tire Repair Service/RV Tire Delivery.” Flat tire repair is not an element of our Good Sam Roadside Assistance benefit package. The Member Benefit Brochure correctly summarizes the elements of “Flat Tire Service.” Please send me a private message if you would like to discuss further. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/24/14 02:29pm Good Sam Roadside Assistance
RE: What exactly does Road Assistance Pay for

Revconguy, darsben…Thank you for your posts. The purpose of the Good Sam Roadside Assistance program is to provide roadside assistance…which is required to enable the vehicle to either proceed safely under its own power, or to be towed to the nearest professional service center for repair. We strive to achieve this objective when responding to a great variety of possible roadside assistance situations. For example, consider a situation where you, our member, call Good Sam Roadside Assistance Dispatch to request RV roadside assistance, and Dispatch, after gathering information regarding the nature of your disablement, decides to send a Mobile Mechanic. If the Mobile Mechanic is unable to resolve the disablement, following your callback to Dispatch, we will dispatch a service provider to tow your RV to the nearest professional service center capable and willing to repair your RV. Again, our objective is to assist you to proceed safely under your own power, or tow you to the nearest professional service center for repair. If you have additional questions, please send me a private message and I will contact you. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/23/14 02:55pm Good Sam Roadside Assistance
RE: What exactly does Road Assistance Pay for

neal10a, thank you for your post. As indicated in the Good Sam Roadside Assistance Member Benefit Brochure (available at http://www.goodsamroadside.com/images/pdf/GRA31138.pdf): “The purpose of the Good Sam Roadside Assistance program is to provide roadside assistance, in the event of a disablement of any vehicle in the possession of either you or any allowable family member under this program, which is required to enable that vehicle to either proceed safely under its own power, or to be towed to the nearest professional service center for repair. This benefit is not intended to be used in lieu of routine maintenance or needed repairs on your vehicle.” Expressed another way, we will tow you to a repair facility, or we will “bring the repair facility to you” in the form of a mobile mechanic. Your Good Sam Roadside Assistance membership covers the mobile mechanic service call, you cover parts and labor. This is similar to you being towed to a repair facility where you would pay a mechanic to repair your RV. If you have additional questions, please send me a private message and I will contact you. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/23/14 09:47am Good Sam Roadside Assistance
RE: What exactly does Road Assistance Pay for

Thank you for your post, Crawfordville. We appreciate you passing along the comments of your camping acquaintances. I would like the opportunity to speak with them concerning their experience with our United States-based Dispatch Center. I would be more than happy to contact them…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you, and your camping acquaintances. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/23/14 09:11am Good Sam Roadside Assistance
RE: Not on Toll Highways

sfla2, Thank you for your post. Regarding law enforcement and toll roads, please note the following from the Good Sam Roadside Assistance Member Benefits Brochure: “At their discretion, law enforcement officers may radio for a non-program emergency service provider. If this happens, please call for reimbursement information. Towing or disablement service charges may also be eligible for reimbursement when a law enforcement officer requests those services from a non-program provider in the event that a Member’s vehicle breaks down on a limited access or toll road.” If you would like to discuss further, please send me a PM. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/16/14 08:51am Good Sam Roadside Assistance
RE: Not on Toll Highways

Thank you for your post, rockhillmanor. Our objective at Good Sam Roadside Assistance is to provide our members with a broad variety of communications channels to address your questions and comments, including: (1) Member Benefit Brochures and FAQs available at goodsamroadside.com, (2) E-mail contact with a Service Representative available at goodsamroadside.com, (3) Member Services Agents available 24 hours daily, 7 days a week at 1-800-601-2850, (4) U. S. Mail address available at goodsamroadside.com, and (5) MarcusVIP@goodsamfamily.com. Additionally, I will respond to requests for one-on-one communications via RV.Net Open Roads Forum private messages. Thank you for your membership. Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/16/14 08:42am Good Sam Roadside Assistance
RE: Not on Toll Highways

Thank you for your post,jerryjay11. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/15/14 11:18am Good Sam Roadside Assistance
RE: Would appreciate some help

Thank you for your post, knshook. I regret any difficulties you experienced regarding your Good Sam Roadside Assistance membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/13/14 03:38pm Good Sam Roadside Assistance
RE: Major Fail

Thank you for your post, rposgood. I regret any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank Good Sam Roadside Assistance
GSRoadsideAssistance 10/13/14 08:08am Good Sam Roadside Assistance
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