For those of you who think I'm being too impatient: I emailed the sales rep the evening of 3/12 and the morning of 3/13. I called and left a voicemail the evening of 3/13. As of now, evening of 3/15, I have not received any type of personal response. That's not customer service in my book. If you're going to take a week to respond, there should be a big disclaimer somewhere on the website or in the automated emails.
Must be nice to not need the business. DW and I found a great deal on a 5er over the weekend. Told the dealer we'd like to check out other financing options first. Checked with GS and they had good rates so I filled out the online application. Unfortunately, in my haste, I made a few errors. I didn't see a way to modify the existing application but it provided me the email address of a sales rep. Great. I just emailed him with an explanation and the correct figures. Next day I get an approval via email, based on the original erroneous figures. This email also included a phone number for the same sales rep so I called and left a voicemail. 24 hours later, still no response, and I'm going back to the original dealer for financing. At least I know they'll talk to me. Helluva business model, huh?