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 > Your search for posts made by 'Lantley' found 1006 matches.

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  Subject Author Date Posted Forum
RE: The Value of a Friendly Staff - V 2.0

I dont know why the original post was closed. It seemed to me it was just actually getting to the heart of the topic. I also dont think it was "too personal" Considering WRVPO's choice of handle and his often provocative customer service views. WRVPO has his view and his view of things went right to the heart of the matter under discussion. His business philosophy was what was in question. Not him personally. And this is a topic of great interest to so many as we all use these parks at one time or another. I think it is also good for WRVPO to hear what his potential customer base thinks. Whether he heeds that or not is up to him. But as a representative of the RV Park side of things on this forum and by choosing his "handle" as "Western RV Park Owner" he has really set himself up for spirited discussions and should expect some flack now and then. If he didnt want this he would have chosen a different name. As for customer service: The VERY FIRST WORD out of a staff or owners mouth when confronted by a customer complaint/problem or issue MUST be "I am Sorry". No excuses. No reciting of Policy. Then they should say: What can I do to make it better? Additionally being a smart customer service person...you will LISTEN...your customers can often teach you alot. And it gives them a chance to vent their frustration which in some cases is all they need. When followed by an immediate apology they, in many cases in my experience, are satisfied and will be happier and feel that you have actually "done something about their problem" when in fact all you did was listen. I agree with most of your comments, however the customer is not always right and the complaint is not always valid. There are 2 sides to every story. Good customer service is about more than just lip service. There are times that the customer is correct and the appropriate action/apology is required. There are times when the customer is incorrect and the appropriate action/ explanation is required. There is no one size fits all approach. Good customer service requires a balance of tact and technique, politeness,friendliness and firmness.
Lantley 06/30/15 10:46am RV Parks, Campgrounds and Attractions
RE: Do you carry extra fuel

I already have a 35 gallon tank. Why do I need another tank? I ca go a long way on 35 gallons of diesel. If I need to go further than I need to stop and refuel. If it is late or I am in a strange area I need to stop and refuel sooner. As my football coach used to say"Prior planning prevents piss poor performance". I do not need 6 more gallons for peace of mind Really?! Nor do I need and additional 50 gallon Aux. tank, I just need to pay attention and use the tank I have.Maybe you don't need it, but I sure do. I don't need to stop at a pleasant rest area/park rather than a noisy, busy gas station, but I sure like it better. I don't need to wonder whether I can get into that little crowded gas station, so I don't. I do understand different strokes for different strokes and the peace of mind additional fuel gives nevertheless. The additional cost of the aux tank and the bed space it occupies are deal breakers for me. If I full timed the tank maybe beneficial but currently I see no need for it. For the record I can and do stop at peaceful rest areas even with my OEM tank. Ss far as busy gas stations go sooner or later we all have to fill up. Some stations are better than others but stopping for fuel is a necessary evil for everyone. Even those with aux. tanks eventually fill up.
Lantley 06/30/15 10:19am General RVing Issues
RE: Do you carry extra fuel

I already have a 35 gallon tank. Why do I need another tank? I ca go a long way on 35 gallons of diesel. If I need to go further than I need to stop and refuel. If it is late or I am in a strange area I need to stop and refuel sooner. As my football coach used to say"Prior planning prevents piss poor performance". I do not need 6 more gallons for peace of mind Really?! Nor do I need and additional 50 gallon Aux. tank, I just need to pay attention and use the tank I have.
Lantley 06/30/15 05:07am General RVing Issues
RE: 5th wheel camera

On the fence about the Garmin RV 760LMT's wireless camera. Relatively short trailer, decent picture, but randomly flips between backup view and navigation, as though it loses and regains signal. Next step will be to move the transmitter forward to see if it helps. Move it forward you may need $35.00 extension cable. If you own Garmin RV GPS the BC-20 back up camera is a decent way to go.The biggest plus is no additional monitor needed as the GPS doubles as a monitor for the camera
Lantley 06/29/15 08:28pm Fifth-Wheels
RE: Hard numbers on MPG.

I have very little concern for what my MPG are. I drive passively and just fill the tank when empty. 1 or 2 mpg either way just has no effect on my overall plans. I purchased my RV to use it and I use it as much as possible. That is how I get the most value out of my RV. MPG's are secondary. I'm not going to park RV or alter my plans over MPG's.
Lantley 06/29/15 06:47am Travel Trailers
RE: The Value of a Friendly Staff

You guys like to bash WRVPO however is insight is often spot on. I don't dispute that having a friendly person at the check in is beneficial, however is it more important than have a clean well run CG. The check in desk is but one piece of the puzzle. A bubbly desk clerk will not make up for dirty bathrooms,poor electric, bad water pressure or a host of other issues.
Lantley 06/29/15 05:35am RV Parks, Campgrounds and Attractions
RE: TPMS or change tire

Do both get a TPMS and a good set of LT tires that are rated to carry the weight of your rig.
Lantley 06/28/15 09:20pm Toy Haulers
RE: tundra 1/2 ton

Many tow fivers with a Tundra and nearly all of them are overloaded. The owner is either unaware or has made mods to deal with the overload situation. Thanks! Jeremiah Is it possible to do mods to deal with overloaded situation. Are there mods that can reduce the weight of the trailer?
Lantley 06/28/15 08:47pm Fifth-Wheels
RE: loading and unloading supplies

my wife even takes the coffee pot back and forth, even though there is already one in the camper,,,lol LOL yes that's the type of activity you need to avoid to reduce the work load!
Lantley 06/28/15 09:08am Travel Trailers
RE: loading and unloading supplies

Camper is always stocked. I have 2 sets of lots of things. The only thing we transfer is perishables. Non perishables,clothes,toiletries,bedding etc. remain on camper all season long. One of the advantages of keeping RV at home is that you can keep it stocked and ready.
Lantley 06/28/15 08:32am Travel Trailers
RE: Strange price structures

Obviously they want to discourage non campers from dumping there. The higher fee has nothing to do with camping rates and everything to do with keeping outsiders from using the dump station. As always one bad apple spoils it for everyone.
Lantley 06/27/15 06:00pm General RVing Issues
RE: Thetford SmartTote2 LX usefullness

Be careful on those long tows to the dump station. If you go a bit too fast the plastic wheels can melt on the axles. :E Barney The larger Barker's come with rubber tires now. No more loud plastic wheels to replace. Using the tote is certainly not an enjoyable task. But neither is dumping in general. A tote allows me to go from a 3-4 day stay to a 2 week stay. A tote is certainly easier than moving the entire rig to the dump station. Furthermore having a larger tote is easier than dumping smaller totes multiple times.
Lantley 06/27/15 05:52pm Travel Trailers
RE: Thetford SmartTote2 LX usefullness

Pulling the tote 3/4 mile is no big deal. I have towed the tote farther. Just go slow. The new Barker totes now come with pneumatic rubber tires vs. the hard plastic wheels shown in the photo. The pneumatic tires are quiet and allow the tote to travel better on rougher terrain
Lantley 06/27/15 02:16pm Travel Trailers
RE: Thetford SmartTote2 LX usefullness

I have a 42 gallon tote that I use to dump my 40 gallon tanks. I dump once. I make one trip not 2 it takes 1/2 the time vs. using smaller totes. While a necessary evil dumping is a PIA chore. Why do it twice? I tow my tank to the dump station. I don't have to lift it or carry it. The tank has 4 wheels and I pull/maneuver it like a red wagon. I pull full tank 20' to my truck and tow it from there. I cannot lift 42 gallons of water but I can easily pull 42 gallons of water using a wagon/tote. Getting a tote as large as your tanks is good advice in my book. 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
Lantley 06/27/15 12:55pm Travel Trailers
RE: Best time to buy an RV?

I'm in the mid Atlantic and December,January has become my preferred time to buy. Do your research prior. Know exactly what you want and order it. May take a couple of months to arrive but you will get a good price and have the dealers undivided attention since sales are slow and not many people are buying that time of year. Don't play games in terms of decision making and commitment let the dealer know you are ready to pull the trigger. ....Be ready to pull it all research should be complete at this point! You can also get good deals buying off the lot during the winter months but selection maybe limited
Lantley 06/27/15 11:29am General RVing Issues
RE: Seven People

, we just rolled on down the road, and boondocked for free at a Walmart. Wal Mart is not a CG. I firmly believe Wal Mart stays are for overnighting only. Wal Mart should not be used as a substitute for a CG especially when a CG is available. Abusing Wal Mart's policies will ultimately lead to a RV ban at all Wal Marts
Lantley 06/26/15 04:35am Family Camping
RE: bobs landmark rust issue with heartland/Camping world

CW is not going to defend themselves on this forum, it's not their style. It is also not wise for any corporate entity to debate a consumer complaint on an open forum. How much traction do you think you'll get with your one man Crusade against CW on this site? At some point all your ranting just turns into babble and you get tuned out. If you have a legitimate complaint state it, but just once. Numerous rantings, eventually fall on deaf ears and your credibility erodes.
Lantley 06/25/15 10:03pm Camping World RV Sales
RE: Dog's on furniture

If you enforce the rules when you see them breaking a rule they will learn. If you fail to enforce the rule at all times don't fault the dog. LOL! A SMART dog will not let you see them do it ;-) If Jack the Cattle Dog didn't shed so bad, I'd have never known of his affection for the daybed in the guest bedroom.... Yes but did you discipline the smart dog when he disobeyed and broke the furniture rule?
Lantley 06/25/15 04:37pm RV Pet Stop
RE: Rant - looking for a travel trailer

He ultimately ended up with a Jayco 23b hybrid....now you know the rest of the story. Now I know. To the OP thanks for playing this entire thread out despite all the grief you received over your commitment to your current TV. Unlike Mick Jagger In the end you found satisfaction.
Lantley 06/25/15 06:37am Travel Trailers
RE: Cancelling Seasonal

I'm not sure how the CG will handle this. Keep in mind the CG owners have obligations and payments as well. There commitment to others are funded by your commitment to them.
Lantley 06/24/15 09:57pm RV Parks, Campgrounds and Attractions
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