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 > Your search for posts made by 'bodyshop bob' found 28 matches.

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RE: CW Oakwood... anyone home?

We had decent luck with Renzo as our sales associate. The Sales management team came en masse from RV World down the street and brought some of their sales staff recently. The sales department is definitely not the same level as a few years back. I noticed at a recent Atl RV show, a former RV World sales-person now representing Camping World. Are there several there now? Wonder if RV World being entertained as another CW acuisition? Guessing with the industry & larger metropolitain area, jumping around dealers/employers trying to find the best paying gig, is normal. Kind of scarey, I in-tune to this. Later, Markiemark:C Markiemark: They jump back and forth. We were at RV World several months ago and I browsed through their store and an employee came up and offered to assist. A few weeks later the same employee was at CW-Oakwood. I doubt that RV World is being looked at by CW. Although I really wish someone else could land the Grand Design franchise. I'm drooling over that make and RV World is just too hard to deal with.
bodyshop bob 04/16/15 05:01pm Camping World RV Sales
RE: Smoky Mountain National Park Area Camping

j'sgypsybuggy -- It's gonna be hot and sticky in August. If you plan to hike and everyone in the group is in good shape - Alum Cave trail is a great hike. It may be closed M-F for renovation. One of our favorite trails is Andrew's Bald which starts at Clingman's Dome parking lot. It will be cooler due to the elevation and is not as challenging. Walker Sister's trail in Metcalf Bottom is a great, easy stroll and the cabin is wonderful. I recommend reading up on the Walker sister's as their story is worth it. If your group likes wildlife -- get up early Wednesday morning and drive to Cades Cove and rent bikes at the campground store and hit the Cades Cove 11 mile loop road on bike. In August the critters will only be active early and again after sunset. I've driven loop countless times and it was only after my son and I rented bikes during a camping trip did I see all the details. There are actually several roads that lead to the Park. The main one is Hwy 441. There are very neat little roads that come into the Park from Wear's Valley and other locations that will lead you back into rarely-traveled areas. A great day trip would be to travel from your CG over to the Cataloochee area in North Carolina. Cataloochee has a wonderful elk herd and seeing those massive creatures is incredible. The trout fishing is pretty good in Cataloochee, as well. Plan to eat at "Best Italian" in the Elk's Plaza in G'burg and ask for a table outside. Go later in the evening and enjoy the little creek and you may be entertained by the Momma raccoon that has been known to beg for scraps. We enjoy the roof top dining of "Loco Burro" in G'burg. The food is okay and the frozen adult beverages sneak up on you. Very, very nice to sit outside in the late afternoon heat and drink frozen drinks. There is much to do in the Park and it is always better to be out of the car exploring the "Quiet Walkways" and such. However, the "Roaring Fork Motor Trail" is an excellent drive. Great day trip and plenty of places to pull over and have a picnic and explore the cabins. Writing all this is making me plan my next trip. Go have fun.
bodyshop bob 04/16/15 06:56am RV Parks, Campgrounds and Attractions
RE: CW Oakwood... anyone home?

We had decent luck with Renzo as our sales associate. "Jeff" kept us from walking away and finalized the deal. The usual F&I guy was off and the fill-in was not comfortable with all the forms but got it figured out. One strange detail -- the final sales contract showed the sales price of our 5th wheel several thousands higher than we agreed but the contract also reflected several thousand more for the trade in than we agreed so the bottom line matched. That one still puzzles me. The Sales management team came en masse from RV World down the street and brought some of their sales staff recently. The sales department is definitely not the same level as a few years back.
bodyshop bob 04/16/15 06:21am Camping World RV Sales
RE: Very poor service from Oakwood Georgia location

Hi Brian & Angie, Sorry to hear about the issue with the service (or lack thereof). From experience I can tell you that your info was forwarded most likely to David Corder the Service Manager at CW-Oakwood. David is a busy person. Hopefully, David will work to get your situation resolved as quickly as possible. Part of the delays are due to the processes involved with warranty work and getting approval and then getting parts ordered. Also, RV technicians are an interesting mixture of cabinet repair, plumber, roofer, HVAC and alignment technician all rolled into one. Some are very good at almost everything; some are great at a few things; but most of them know a little about everything. It really is asking an awful lot to expect the same tech that successfully hung your cabinet door square to know why a solid state circuit keeps failing. Is it heat build up frying the circuits? Is it power surges and the booster box has the most delicate circuitry? The tech probably doesn't have a clue. I suggest you call the factory and ask to speak to someone in warranty. Ask if they've seen a bunch of similar failures. Ask what has fixed most of the problems. See if the booster has a manufacturer name. Google the name. Try to find a customer service number. Call it and ask about FAQ or Frequently Experienced Problems. Become a TV detective and look for clues and assistance. Then, go back to Oakwood, meet with David and tell him what you found. Ask him who do you need to talk to at Crossroads to speed up the warranty process. Tell him to "borrow" the part from another Crossroads. (they do that all the time). An active, involved customer who knows what is going on and where they can speed up the process is one they can't ignore. Good luck.
bodyshop bob 04/13/15 08:26pm Camping World Service and Installation
RE: Bad day, need input

First, I'm glad you are okay and your family is okay. Sounds like some bad storms. Second, your rates shouldn't go up for a Comprehensive claim. So far you've done everything right. You mitigated (fancy insurance word that means you minimized follow up damage)your loss and you have pictures. Very smart to run the A/C to pull out as much moisture as possible. Hopefully, you aren't plugged into a standard 120v outlet. I would advise against any more disassembly to uncover damages. An insured being too helpful is a "red-flag" and may be misunderstood. I really doubt that a "patch" will be considered. Let the insurance company do there thing by writing an initial estimate. Ask them for their recommendation for some decent repair facilities. Do your own homework on the same subject. Choosing a competent, professional repair facility is the single most important decision you will make. Once you make your choice, use them as an advocate. Ask them if the estimate is sufficient to "make you whole" which your insurance company is contractually liable to do. Ask the repair shop, "if it was your camper what would you do"? Listen to them. Tell them you are ready, able and willing to call and raise a stink, if it becomes necessary. Be an active partner in the repair process without trying to dictate how things should be done. Mold/Mildew requires a proper environment to colonize. Dry it down, keep it dry with good air movement and you can't get mold/mildew. However, insist if any carpet is replaced that the batting underneath get replaced, too. If a "detailing" is written to avoid carpet replacement; ask that the carpet be removed and allowed to dry out of the unit. State Farm is typically "good people". They are not wanting to upset you and they certainly don't want to spend good money on advertising to attract a new customer to replace you. Mention that. Say, "save some advertising money by working with me and I'll tell 3 of my friends how good you've been". If they earn it by treating you right -- tell 3 of your friends.
bodyshop bob 04/13/15 07:35pm Fifth-Wheels
RE: It's not us- it's the process that stinks CW-Oakwood, GA)

Crabby -- I used my water hose with a pressure regulator attached. thanks for the reply, however.
bodyshop bob 03/09/15 08:17pm Camping World Service and Installation
It's not us- it's the process that stinks CW-Oakwood, GA)

We discovered a water leak in our brand new unit as we were blowing out the lines getting ready to go on our first camping trip of the season on Friday. How can a brand new unit with "Winterized" stickers on every sink have a water leak? How come this wasn't caught at PDI (Pre Delivery Inspection). This is what two different Service Advisors, Lamont and Natalie, told us on separate occassions. New units are PDI'd shortly after arrival at the collision center which is just up the road from the sales/service location. If necessary, (it's always necessary) a Repair Order is opened to order parts to correct issues noticed at PDI. If it isn't a safety issue, the unit is then MOVED TO THE SALES LOT. Lamont,a Service Advisor told me, "it's real common that we find we've adopted a file with an open RO that has several parts on order that we didn't know anything about". So, if they did find a water leak at PDI no one knew about it in Sales and Service to tell me. I find it after spending $110.00 on a camping spot that I now couldn't use and my Friday off is spent disassembling my brand new 5th Wheel to diagnose a water leak instead of enjoying a beautiful day. Spoke with Service Advisor Natalie today who tells me, "we haven't worked out all the kinks with this new process yet". (PDI'ing units at drop off at the collision center versus Service doing it prior to a delivery after a sale) Yah think? Who's going to reimburse me for the $110.00 lost on the campsite or the wasted day of PTO?
bodyshop bob 03/09/15 09:46am Camping World Service and Installation
RE: Multi Insurance Policies in Ohio

I wouldn't be too concerned about throwing the trailer in with the house and cars. Definitely insure house and at least 2 cars with one major provider. Basically there are two types of customers-- those that want an agent and those that don't. If you want an agent I'd go shop 2 or 3 Independent agents that represent many different companies and toss the house and 2 cars in the pot. If you don't want an agent get used to having your email account and home phone blow up when you spend an afternoon on the Interwebs searching for deals. You can typically insure a trailer through many different companies that specialize in RV's and you can add the 3rd vehicle (use the oldest) to get a multi-vehicle discount. Ask the RV Insurance people how (or if) the awning is covered. If you're still paying for the RV ask about enhanced total loss coverage that covers the cost of the loan; ask about diminishing deductibles that reduce your deductible every year until you hit $0. Good Sam; Blue Sky; Allied are all decent carriers for RV's.
bodyshop bob 03/03/15 05:46pm General RVing Issues
RE: What a day! Bad accident on the way to get TT

The insurance will give us 12,400 minus 1,000 deductible. Not bad for a 11 years old bare bone truck with only 70K miles. I took my brake controller out while I was waiting for the tow truck. No way I would let that go. I got the rest of the stuff today. Any chance you can buy your totalled truck from the insurance company? They will be selling it to a salvage company for a very low price. They will sometimes/often let you have it for the same price. For the amount they are giving you there is a chance you can get it repaired for less. You could even come out ahead, especially if you know someone who can do the repairs or if you can live with some minor cosmetic damage. Their own repair estimate is possibly or even probably lower than what they are giving you, since they will total it if the estimate is 80%, give or take, of the book value. Granted you will have a salvage title, but if you intend to keep it for a while it won't matter too much. Michael I'd advise strongly not to think about repairing a truck with a damaged frame unless you could find a decent used frame to replace. Typically, shops try to pull frames straight and depending on what type of steel that can cause brittle points. Best bet is to verify the offer price from the Insurance company (call your local bank and ask them what Fair Market Value is for your truck)and never try to accept the first offer. Point out that your truck has significantly lower mileage than the average truck that old. Ask to see the "comps" the Insurance company used to value your truck. How far away did they have to search to find three similar trucks? Make a very reasonable counter offer (say 10% higher) and see what happens. Worth spending a few hours in research before agreeing to the deal. Who knows, the Insurance company may have shot you a good 1st offer but you'll never know unless you do some homework.
bodyshop bob 03/03/15 03:40pm General RVing Issues
RE: On the other hand, I had a very good experience

Just for the record -- I've only used an RV dealer twice for service work. I owned an Outback for about 7 years that had a fussy hotwater heater that got fixed after a few attempts and my first TT was a Fourwinds that blew an axle seal. My Jayco TT had minor issues that I tracked down and fixed myself even though I carry the CW Ext warranty. Just easier and quicker to do it myself. The rest of ya'll should stay away from caffeine and simple sugars and just go for a walk before posting something. I work in a Service Industry and I deal with screamers, whiners, liars and cheats frequently. The challenge is to not become immune and de-humanized so you fail to recognize a legitimate situation and offer a proper remedy. Service people are the same as any other, most are okay, some are excellent and some should be selling apples on the corner. Lighten up and compliment the ones that excel and be polite to the ones that try and let management know when you come across a dud - without ruining your message by spewing bile and hatred.
bodyshop bob 02/01/15 07:45pm Camping World RV Sales
On the other hand, I had a very good experience

Hello Team CW: I just wanted to memorialize my experience with CW-Oakwood, GA. This is the 3rd unit we've purchased from this dealer. This one took the longest and was the most stressful, but in the end I think I got a good deal and I know I got a heck of a good unit. My appreciation to my sales professional, Renzo who patiently and politely answered every offer, email and contact I made. The floor manager Jeff did a good turn for us, as well. At the end, I couldn't squeeze the grape for another dime below advertised price except for a gift card. In the end, although I don't think the deal was great; I'm equally sure that there wasn't going to be a better offer given to anyone else. Thanks CW. Bob & Carla
bodyshop bob 01/29/15 07:14pm Camping World RV Sales
RE: Pigeon Forge, TN During Spring Break

Not sure if you already have your campground picked, if not, wife and I stayed at Up the Creek RV Camp this past weekend. TOP NOTCH! Very impressed, probably in our top 3 campgrounds. Worth a look. Also, the new development, The Island, is awesome! Since Bulldawg and I were neighbors I will also give a shout out to Up the Creek. And yes, the crowds are thick during Spring Break. If your Break occurs in early to mid-March don't be surprised if snow/freeze is encountered.
bodyshop bob 11/13/14 12:36pm RV Parks, Campgrounds and Attractions
RE: Hard Labor state park in Ga.

Before we got into RV'ing I've played quite a few rounds at the golf course and enjoyed the course a lot. So the DW and I went to the CG a few months ago to pick out some sites for our Fall Break outing and were really disappointed in the CG. The sites were quite small on averaage with very outdated electrical boxes. Since GA State Parks does not use a Reservation system (even though they dumped the old state-driven reservation system and signed up with Reserve America) it made us worried that after driving 1 1/2 hours we might find ourselves stuck on a site that just wouldn't work. The sites are level and very shaded which is good for any time earlier than Oct/Nov. There is an Observatory on the Park grounds that offers free visits on selcted Saturday nights during the Summer that gets rave reviews. The golf course is almost World-class. The CG is only good if you have units under 30' for most sites.
bodyshop bob 10/29/14 01:59pm RV Parks, Campgrounds and Attractions
RE: Might be a Rant or could be an Idea -- not sure

PCB = Panama City Beach, FLorida. Where Saint Andrew State Park (SP) is located.
bodyshop bob 09/13/14 08:55am General RVing Issues
Might be a Rant or could be an Idea -- not sure

DW and I just got back from St. Andrew in PCB and drove over and checked out Grayton Beach. We've done St. George, Anastasia, Henderson Beach and (OMG)Faver-Dykes. Florida State Parks are better than most other State Parks but that doesn't make them a Peach, either. So here's my sorta Rant: Most SP campgrounds are getting rundown due to lack of maintenance and overuse. There is only X amount of dollars available for the entire maintenance budget per Park and its got to be doled out according to greatest use and need. There are more Day-use folks than RV'ers so areas with heavy Day-use need and deserve more upkeep. I get that. However, when RV'ers spend money locally those dollars have a greater impact because we use and require far less services. A citizen living in PCB pays more in property tax and sales tax dollars than I do during my 2 week stay but I don't use services like schools, Police, etc. So, my local investment is significantly greater than the Average Joe Six Pack that lives there. That's why Tourism dollars are so desirable. So - the CG gets run down because RV'ers aren't represented enough in total visits; but my contribution to the PCB economy is greater than the average citizen. Why aren't companies that receive a greater share of the Tourism dollar (restuarants, boat rental, fishing charter, RV repair) working with the local State Parks to update, improve and modernize the Campgrounds? When you think of the Infrastructure impact a 10 story Condo creates versus a 100 site Campground the real value of our Dollars versus the hotel/condo Dollars is extreme. Yes, the hotel/condo crowd is much, much larger than the RV crowd but it costs the city more to handle the Condo'ers. I think a "Friends of Saint Andrew" organization made up from the businesses we frequent would be a great investment in insuring I contine to visit the PCB area. Just a thought........
bodyshop bob 09/13/14 08:46am General RVing Issues
RE: Progressive Insurance Problems with Claim

Hi DaySping: I've spent the past several years in auto claims. Based upon your facts of loss and the year of the unit it doesn't sound good. Insurance laws vary state to state but the loss adjusting philosophy is pretty uniform. Two very important words are "reasonable" and "prudent". Is it reasonable to think a 16 year old roof would fail, regardless of maintenance? If it is reasonable to believe it wasn't "sudden" or "accidental" then coverage probably won't be offered. You have to prove the loss was sudden and accidental and offer support to show it wasn't reasonable that your 16 year old roof failed. Sadly, that is going to be quite difficult. I'm sure somewhere there is an expert that could examine the failed roof and determine if the polymers failed due to age or the wind. Your shop technician is most likely not capable of making that determination. You could try to speak to the Claims Manager and ask for some assistance. You could speak to their superior and ask the same. I know for a fact the company I work for HATES to have something posted on Twitter or Facebook that is negative. But purely from a claims handling perspective you are in a weak position due to the age of the roof.
bodyshop bob 09/12/14 10:35am General RVing Issues
RE: Blow up beds in couch

The queen sized airbed pump died in the first 6 months of ownership and we had a little trouble getting our dealer and Jayco to coordinate but finally got a replacement. It worked great for over a year but now the bed has a slow leak we can't find. The dealer told us they had lots of issues with owners trying to inflate or deflate with the pump obstructed which caused it to burn out. My understanding is that Jayco discontinued using airbeds beginning in 2013 but I don't know that for a fact. Comfort-wise the airbed was a vastly superior product to the old jack-knife deals. Those were and continue to be horribly uncomfortable.
bodyshop bob 09/12/14 10:08am General RVing Issues
RE: Insurance Company giving me a hard time

State insurance laws vary a lot from state to state but the principle underlying insurance is typically the same. That being said a recognized "principle" for a covered loss is "sudden and accidental". Did one snow event cause the loss or a build up of snow over the winter? If you can't pin down a general day or couple of days, was this "sudden"? Doesn't sound like it. 2. Independent Appraisers are Independent. They do not get to say what is covered and what isn't. They are appraisers hired by the insurance company and they do not get to speak for the insurance company. 3. I noticed a lot of anger/bitterness/resentment toward insurance companines in the comments. If you dislike your insurace company then change insurance companies. Insurance claim reps are held to a percentage of claims closed within 7 or 10 days. Their raises and bonuses are dependent on hitting this goal. For a claim to go this long really means something is preventing the claim from processing normally. A claim rep wants to pay your claim. Quickly. But if something isn't right they can't. 4. Everyone wants to hire a lawyer. In trying to close a Property Damage situation its usually not the smartest move. For Bodily Injury claims or Tort claims lawyers are fine. Look up Public Adjusters. Talk to one. Explain exactly what happened and ask for advice. Call the Insurance company. Ask to speak to the local Claims manager. Be nice and explain that you would like them to review the file and make a decision. Ask what else can I show or provide that would assist you in making a decision? Ask, politely, what has held up the determination of coverage? Good luck with your claim. BC
bodyshop bob 08/28/14 12:12pm General RVing Issues
RE: Great Smoky Mountains area RV Campgrounds

Hi Wolf: What is your idea of a nice campground? CG store important to you? Pool? Location? Scenery? Gatlinburg/Pigeon Forge has a little of just about everything you're looking for. If Fall camping in the area for the 1st time and traffic gets you a little crazy -- bring lots of pills. Colors can be okay and 48hrs later can be dazzling or gone if heavy rain/wind comes thru. If you want out-of-the-way but not remote and don't need lots of amenities you can try "Camping in the Smokies" out 321 from Gatlinburg and a favorite with the Crafters in town for the show. If you like amenities "River Plantation" just outside of PF is nice but traffic can be staggering. If you like nice camp sites with some room and privacy and don't need pool or bath houses the best in class is called "Up the Creek" out 321 in PF and away from traffic.
bodyshop bob 08/25/14 01:46pm RV Parks, Campgrounds and Attractions
RE: Oneida, Tn

Grew up in the area. Bandy Creek is nice. Agree with trip to Stearns and the sites up in KY. Another option is in Huntsville area. Trails End CG is nice but caters to ATV riders taking advantage of Brimstone which is a massive ATV area. If you ever go back look into a city called Rugby. A neat little community founded by some English group dedicated to a Utopian society. A number of historic homes still exist and it is worth the visit.
bodyshop bob 07/08/14 06:03pm RV Parks, Campgrounds and Attractions
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