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 > Your search for posts made by 'bodyshop bob' found 33 matches.

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  Subject Author Date Posted Forum
RE: Should I submit an insurance claim

Too late to change your claim now. Once you called ,it is on record! This is not exactly true - If you cancel the claim and the insurance company doesn't write a check then there isn't any activity and you won't be liable for a rate increase.
bodyshop bob 11/02/15 03:26pm General RVing Issues
RE: camping in Gatlinburg or Pigeon Forge tn

Well -- if you just want big sites, with good privacy, free wifi and full hook-ups and can live without a bathhouse or a campground store then Up the Creek RV park outside of Pigeon Forge is a great choice. The pooch will like the dog run and the open green spaces at the front of the campground.
bodyshop bob 11/02/15 02:57pm RV Parks, Campgrounds and Attractions
RE: Virginia State parks new site specific policy

Personally, I like site-specific because I don't have an open schedule. However, I've read many folks who don't like the site-specific for many reasons including yours. I think the best alternative for any state is to make every other site one that can be reserved. Give you folks with ample time to pull in and find one of your choosing. Gives me the ability to find a site that fits my rig and the knowledge it will be available when I show up. Best of both worlds.
bodyshop bob 08/28/15 01:10pm RV Parks, Campgrounds and Attractions

'99 Ford would carry first generation airbags. The OEM's were still figuring out how to properly engineer those rascals. In some Ford Crown Vic's and Town Cars we would discover the BACK glass was loose after an airbag deployment. It was discovered the deploying airbag increased the cabin air pressure so quickly the air vents couldn't compensate and the back glass seal was the first to let go. You probably got socked by a wall of air and suffered something similar to blast exposure. Were your ears ringing? Just a small suggestion -- vehicles today have fenders in the front and quarter panels in the back. Your fender got damaged. One more small point -- Comprehensive deductibles are typically lower than Collision deductibles. Animal impacts should be classed as a Comp claim. Doesn't matter if you collided with the animal or not. Actually, the animal hit you. Insist on the insurance company marking it as a Comp loss.
bodyshop bob 08/18/15 08:06pm General RVing Issues

Your post doesn't make it clear -- are you going thru your insurance? If so, there won't be much you can do. Present the lowest estimate and pay Out Of Pocket for any overages. If you are going thru someone else's insurance you can ask for a "PD Release" on an agreed figure just below the total loss threshold and you can do whatever you want(as long as you follow federal safety laws). I'm not overly familiar with MI total loss laws but some states exclude airbags from the total loss calculation.
bodyshop bob 08/18/15 07:44pm General RVing Issues
RE: Best place to camp in piegon forge TN Will be first time

Yes -- there are lots of options for CG's around PForge. Other than 50amp do you have any preferences? Do you have kids? Want a pool? Arcade? CG's are a little like antiques -- one man's treasure is another man's trash. We have decided that Up the Creek in PForge is our 1st choice. Outside of town but still convenient. Big sites, great owners, cable TV & Wifi but no bath houses, pools or store on site. Easy to Townsend and if you know the back roads easy to most areas of PForge.
bodyshop bob 08/06/15 02:21pm RV Parks, Campgrounds and Attractions
RE: Yet another POOR Camping World installation.

Well, there are mistakes and then there is rank incompetence coupled with a "who cares" attitude. This looks more like the latter. Any discussion with the Service Mgr at the CW location?
bodyshop bob 07/31/15 09:03am Camping World Service and Installation
RE: Just an observation

The Service Advisor was fine - I had no issues with the poor guy. The problem was the lack of planning that had him alone. Personally, I always trained my office staff that a customer in front of you took priority over an incoming phone call. It's just that point -- it looks like no one has considered a customer's perception at CW and it certainly looks like no one is willing to spend some money to improve the customer interaction. On the other hand, Chick-Fil-A has actively pursued creating a great customer interaction, they spend the money to hire the staff and think about ways to constantly improve the customer experience. Let me give you one example: Several months ago the DW and I were there in the evening. It was cold and rainy out. The store manager was outside with a large golf umbrella and as customers parked the manager would escort them inside under the umbrella. It was, and continues to be, the single greatest example of customer service I've ever witnessed. It cost the store nothing, it didn't involve training or material and it had tremendous impact. It was undoubtably born out of a desire to please the customers and show appreciation for coming out on a miserable night. THAT is customer service.
bodyshop bob 06/03/15 06:57am Camping World Service and Installation
RE: Where not to picnic GSMP

I lean toward the "not knowing" camp. I know that spot well. It has the universal sign (to RV'ers) for a dump station and it's written out, too. However, 15 years ago "dump station" wasn't in my everyday vocabulary. These young'uns had probably been denied the RVing experience and had no clue. The Sugarland Visitor Center is close by and is usually packed.
bodyshop bob 06/02/15 09:05am General RVing Issues
RE: Just an observation

Wow! Here is an apple and here is an orange. If you want a $3.49 repair I'm sure you could have been out that fast. A little bit more goes into service at an RV dealer than fast food. Wow -- comprehension is a gift! I was obviously referring to the entire check in experience and not the repair itself. They plan to have the unit for a couple of weeks. Just to grind it to a fine point -- there is not one iota difference between the 2 processes. One just took entirely too long. so you think your comparison between a kfc and an rv service center are an equal and fair comparison ? Maybe a car dealership and an Rv dealer but fast food really? Last time I took my wife's Mercedes in for service I was greeted immediately , by a greeter who took the key and moved the vehicle, I waited about 20 minutes to actually talk to the service advisor. you must be from the " I want it now! " generation. Also have been to a few RV dealers, waiting is on par with auto dealers. Actually, no. This is probably going to irk you slightly; but, there isn't a dimes worth of difference from a donut shop to M/Benz dealer. Both are service companies. Both survive by meeting the needs of its customer, both have a unique medium. Be it bagels or Benz's the art of creating a pleasing customer experience begins by striving to please your customer. Then, you design processes that do that and build staff and incur expenses related to delivering the experience. Put more simply, you can want to please a customer or you can plan to please a customer. One is free and never works the other can be expensive and sometimes works. It's the culture that delivers the difference.
bodyshop bob 06/01/15 02:08pm Camping World Service and Installation
RE: Just an observation

Wow! Here is an apple and here is an orange. If you want a $3.49 repair I'm sure you could have been out that fast. A little bit more goes into service at an RV dealer than fast food. Wow -- comprehension is a gift! I was obviously referring to the entire check in experience and not the repair itself. They plan to have the unit for a couple of weeks. Just to grind it to a fine point -- there is not one iota difference between the 2 processes. One just took entirely too long.
bodyshop bob 06/01/15 01:29pm Camping World Service and Installation
Just an observation

Had an appointment and dropped off our 5er at CW- Oakwood today. Disconnected and walked over to Service where I queued up behind another gent. The one and only Service Advisor was on the phone and reviewing repair orders. So, we waited. And waited. And waited just a bit more. The SA acknowledged the gent in front and began waiting on him. Soon after another SA came in and took over gent #1. I came over, went over my concerns and and added some other items. Total time from walking in to leaving it with them was well over 30 minutes. Stopped by a CFA restaurant and was greeted in the drive thru by an employee who politely greeted me, immediately took my order and I waited less than a minute to receive my order. Extremely fast, amazingly friendly, and exactly what I ordered. Total time - maybe 3 minutes. Probably less. Why the difference between the 2 companies? Culture. That's it. A "want to" mentality. Both are service companies. Both use a medium to satisfy their customers. One uses RV's and one uses chicken. One does it very well and one doesn't.
bodyshop bob 06/01/15 01:16pm Camping World Service and Installation
RE: Big South Fork - Bandy Creek Campground

Thanks for the review. I grew up just outside of Oneida (gateway city outside of BSF) and we used to head down to the river to get in trouble as teens. Now, its all Federal land. Bandy Creek is pretty remote and the CG's around Huntsville all cater to the 4 wheeler crowd. In the Royal Blue area (Scott Co/Campbell Co line) they re-introduced elk a number of years ago. That's the area that's crying out for a nice CG catering to the hikers/sight see'ers. It's only 7 miles off I-75 and would probably do well with overnighters.
bodyshop bob 05/27/15 01:08pm RV Parks, Campgrounds and Attractions
RE: Flooded trailer

From your description of the loss it sounds like it should be covered. An insurance company providing coverage and the trailer getting fixed correctly are two entirely different things. Please don't forget that. Your most important job once coverage is afforded is finding a reputable repair shop. Once you find that shop, trust them to do their job. Let them know you'd be happy to assist with any claims-related issues but don't try to control the repair. 50/50 as to if they repair or move forward with a total loss. If they decide to total send me a PM and I can give some pointers on how to maximize the offer.
bodyshop bob 05/10/15 05:46pm General RVing Issues
RE: National General has lost my business!_

How many of you check the plumbing under your shower? I noticed something running down the right rear tire cover. When I pulled the cover to see under the shower there was the p-trap just hanging there. The factory had glued the connection together instead of the correct way. We have vinyl floors never noticed any water (no carpet to get wet). Over time the floor in the bathroom, hall and out toward the kitchen area got soft. Very costly repair. I repaired the shower drain with a rubber coupling. Sure would've been nice to get some help from insurance for the floor repair. I don't believe it was a lack of maintenance on my part. Jeff Too late for this loss but a picture of the p-trap just hanging and your statement that it had always leaked would have supported an "accidental" loss and might have been covered by your insurance company. I've personally been involved with covered losses that were similar in nature. The age-old rule in insurance is coverage applies if the loss was "sudden and accidental". Just because it took time for you to notice the damage doesn't automatically deny the claim. The loss occurred because someone accidentally failed to connect the plumbing correctly. Another rule of thumb is, "an unbroken chain of events" so if you can successfully show such a chain existed in your loss then coverage might be afforded. You should know, however, that each use or event that led to the damage could be considered a separate loss and subject to a deductible. Insurance is weird.
bodyshop bob 05/10/15 05:33pm General RVing Issues
RE: National General has lost my business!_

There's part of me telling myself, "don't post this" but another part telling me "go ahead". First - the basic rule of thumb in providing coverage is "sudden & accidental". So, NatGen has a basis for the denial. However, and this is a big however, if your statement is true that CW has yet to identify the leak then a formal denial is impossible. How the water got in has yet to be determined. NatGen does NOT have to pay for a diagnostic - that's the owners responsibility. But without a diagnostic of how the water entered then the absolute truth of sudden and/or accidental isn't fully known. Did you have any violent thunderstorms recently? Could the water have entered thru a window left open accidently? If a window was left open it could be covered. Did high winds peel back some caulking allowing the water in? It could be covered. Simply put - without knowing where the water got in then the coverage is up in the air. Ask for a formal denial letter. Ask your adjuster to list who determined the cause of the intrusion and quote the policy specific language the denial is based. Then, pay CW there pound of flesh and go find another reputable repair shop and have them read the denial letter and see if they agree with the diagnosis from CW. If the new shop finds that the intrusion "could" be sudden or accidental you're back in the game by asking the adjuster to re-evaluate the original denial. 90 out of 100 adjusters don't know the first thing about RV construction. They absolutely rely on reputable shops telling them how and where the damage occurred. BTW - I know a little about how insurance companies work.
bodyshop bob 05/10/15 05:21pm General RVing Issues
RE: Cades Cove in GSMNP at Thanksgiving

Ditto the weather comments -- you have no idea what you'll get. However, there won't be any fall foliage except the very lowest elevations. That isn't necessarily a bad thing as they'll be fewer cars with FLA license plates messing up the traffic. It will be busier than you'd probably guess. T-giving is a pretty popular time for the campground and surrounding area. As to "best spots it will be 1st come - 1st served. You'll need a generator and some loops don't allow a genny. As the weather cools down the wildlife becomes much more active. You'll see so many turkeys you'll quit being impressed. Great time to hike some trails because the views are wonderful after the leaves fall. T-giving is quite busy in the G-burg and PF so plan accordingly if thinking about eating in town. All in all that's a great time to visit - as is any time in the Winter as the crowds finally disappear. Echoing the other comments -- it can go from throwing the football outside in T-shirts to well below freezing in 24 hours. Pay close to attention to the weather if planning some back country hikes.
bodyshop bob 05/10/15 04:41pm RV Parks, Campgrounds and Attractions
RE: wifi where?

Similar to RoyB -- we bought a Verizon JetPack Mifi at WalMart. We then buy 30 day wireless data plans. The wireless plans are available online thru Verizon and a number of retailers sell renew cards (like iTunes cards) for differing amount of data. The Mifi works wherever Verizon has coverage.
bodyshop bob 04/29/15 06:08pm General RVing Issues
RE: RV insurance

Good question on the towing -- wish I had clear answer. Thru your insurance (typically) towing is covered if you have a covered loss. Flat tires and mechanical breakdown are not covered losses. So - adding a road side assistance plan is not a bad idea. I will leave it to others to debate Coachnet vs Good Sam; however, neither one has its own service. They both (probably) use national tow vendors. Actual Cash Value (ACV) is okay if you bought it right and you paid a good bit down or if you own it outright. All RV's depreciate quickly which means the ACV continues to decline. If the value of the coach declines below the loan value (assuming there is a loan) and if a loss occurs that results in a total loss then you would be upside down on the pay-off. Basically, if you paid the coach outright then you won't be "upside down" but you may surprised how quickly it falls in value. If you do have a loan and you really want peace-of-mind you can ask about gap insurance which covers a portion (or all) of the difference between loan balance versus ACV.
bodyshop bob 04/25/15 03:59pm General RVing Issues
RE: Compare and Contrast TT's and 5er's

I'm only a few months into owning a new 5'er. Here's some quick observations: 1. That is one big dang camper that now looms over my truck bed. 2. Actual towing experience isn't greatly different. Haven't made long trip yet 3. Backing is different enough to know I have to practice. Bruises the ego 4. Hitching/Unhitching and set up is SO much easier. 5. I have new respect for OTR semi drivers 6. When everything works on the 5'er it's pretty decadent living. I like it.
bodyshop bob 04/25/15 08:29am General RVing Issues
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