I bought a new 2010 3 years ago. It pretty much lived at the dealers (not convenient location)for the first year or two, and I used it on weekends for skiing. The quality standard were abysmal and the manufacturer pretty much accepted it and just said let the dealer fix it. No appreciation for the inconvenience. Eventually everything got worked out and I like the unit but the first year or so was a nightmare and I felt duped every step of the way. I can really appreciate the wisdom of buying a used rig.
Nice thing about Les Schwab is that they always seem to have a shop in the little towns around NorthWest that we always seem to drive through on our RV adventures. They also are the only ones that really understand and can service our SmarTire pressure monitoring system.