SandollarChaser
Panama City Beach FL
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Joined: 06/28/2008
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Wow, thank you for the help.
We have a new Weekend Warrior FS2300 that will be 1 year old in July 2008 and has been sitting on the authorized dealer's lot for over 3 months with a leaking roof, recall work and minor other warranty items. We have been waiting for a return phone call or e-mail from Weekend Warrior Mfg to allow the authorized dealer to start warranty repairs and to ORDER the needed parts for our new Weekend Warrior toy hauler.
Endless phone calls and e-mails are unanswered by Weekend Warrior Mfg. After 3 months, the authorized dealer did get someone to finally answer the phone at Weekend Warrior Mfg and was told by the rep that he would show the e-mail pictures of our trailer to his boss, but due to the extensive damage to our trailer that he was going to recommend that it be returned from North Georgia to their California factory and no response since then. (I'm trying to do the math.... 3 months to answer the phone, so how many more months to look at the pictures and then decide how to best repair the problem?) We bought the toyhauler from Weekend Warrior after extensive research and their rating for the "best warranty in the industry." What we have is a new trailer that can not be used, is defective and for which we still owe more than it is worth in it's present state and... we have missed out on an entire camping season due to bad faith warranty service from Weekend Warrior MFG.
I would like Weekend Warrior to show us a GOOD FAITH effort to live up to their claims to have the best warranty in the industry and repair our trailer immediately. Returning the trailer to California is not a good solution unless they want to loan to us an identical toyhauler to use while ours is being repaired by them.
Any help will be appreciated. Thank you.
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Y-Guy
Tri-Cities, WA
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SandollarChaser, you may want to read some of the other threads on the forum. As of this week it appears that WW has put a moratorium on all operations and all warranty work for at least 90 days. They are in survival mode it appears. I wouldn't count on anything being done anytime soon. If you have an extended warranty you may want to see if they will cover things. There are at least 3 other WW threads in the main forum talking about the current state of affairs, they are well worth at read for all WW owners. Best of luck.
Forced Family Fun... They'll thank you later for it!
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longtrailer48
Kent, WA
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Joined: 10/12/2007
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Posted By: SandollarChaser on 06/28/08 02:14pm
We have a new Weekend Warrior FS2300 that will be 1 year old in July 2008 and has been sitting on the authorized dealer's lot for over 3 months with a leaking roof.
Sitting on the lot for three month's with a leaking roof? People don't take responsibility for anything these days. When we were still shopping, we were in a brand new Raptor on a dealers lot and it had a leak in the bathroom ceiling. Does that mean that Keystone is a crummy company who doesn't build anything right and we should never recommend them to anyone? That seems to be the attitude of some of the WW owners. They almost WANT something to complain about so they create a situation to show how bad the company is. It's YOUR trailer, take responsibilityfor it. Roof maintenance every year is something WW can't warrantee. Do you clean the gutters on your house or sue the builder because they clogged up? I'm sorry, maybe I'm being unfair here....but on the lot for three months???? That just doesn't make sense to me. I take ownership of my 5'er, it has been a great one and there have been a few issues but I just deal with it. I don't know how this whole 'entitlement issue' has spred so far. When we were kids and fell out of a tree it was called an accident. Now it's called someone else's liability. I'm not jumping up and down screaming here, or wanting to be impolite, but come on folks....it didn't use to be this way. No wonder WW is having problems. I'm glad they are committed to survival and I am waving the banner cheering them on. In the mean time, fix the roof!
-Jeff
2000 F350 4X4 7.3PSD CC SB SRW Superglide 18K 4" Flowmaster K&N Garrett Turbo Pwr Chp 8-21 MPG
2008 WW FTL4005+5 5th Wheel Toyhauler 48'x102"x13'-6" 3 slides
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SandollarChaser
Panama City Beach FL
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Thank you Y-Guy and longtrailer48.
The ceiling leak in the front sleeper cabin was noticed April 6, 2008 when our toyhauler was 8 months old. The roof looked fine except where the dealer had recaulked an area on the front cap last July before we picked up the trailer. We were told by the dealer that it was only a decorative cover and could not be leaking there. The rubber roof is intact.
They are saying we need two (maybe three) sheets of plywood and two rafters and the insulation is moldy and then a new rubber roof as this one will be ripped in the removal process. And two ceiling panels and it looks like the emergency window is leaking too. Possible damage under the sleeping platform from that leak. (They have not gotten permission to "tear into it and know for sure."
Don't get me wrong, we love our Weekend Warrior trailer and are disappointed with not getting to use it and mostly that the "best warranty in the industry" is not resposive to product defects nor their authorized dealers. We have had two dealers involved as the first dealership did not have facilities nor technicians to make the repairs. Both dealers have complaints that Weekend Warrior will not answer the phone nor return calls. We have, of course, have had the same experience with our numerous calls.
Does anyone know a good custom builder/repair service if Weekend Warrior is bankrupt? I know this repair is not rocket science, just requires a person with skill. I'd rather pay someone to fix it right than a lawyer who will cost more than the repair and more months than we want to invest.
Would much rather be singing Weekend Warriors praises for making good on their claims though.
Thank you. Sandollarchaser.
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Y-Guy
Tri-Cities, WA
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Sandollarchaser - see if the dealer it is at can give you a detailed quote or give you a recommendation to a dealer that can. From there contact some other dealers with the quote (white out name etc.) and see if the can quote or give you an idea of the cost of repairs. If WW does come back around you maybe able to get partial payment if they feel generous, but I don't think they will pick up the whole bill. They have been having units sent back to them to do the work themselves, probably at a much lower cost then having dealers do it for. Good luck!
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SandollarChaser
Panama City Beach FL
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Thank you Y-Guy,
That is a good suggestion. We do have an estimate to use as a starting base.
Additionally, thanks to your help and your forum and your threads we have just found out that our problems are depicted in Exhibit C of the documents filed regarding the Zieman frames which we do have on our new 2007 FS2300 which was built by Weekend Warrior in 2006. (Torsion of the frame causes the front cap molding (seals) to pop and separate and the front windows to leak with buckling of the wood in the storage compartment. All of that is us!!)
So, stay tuned, maybe we will get some help after all. I understand that we have to pay shipping costs over $800. Any idea how much to ship/haul our trailer from Northeast Georgia to Peris, California, if we go that route?
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Y-Guy
Tri-Cities, WA
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The shipping isn't an issue right now, WW isn't taking any units back at this time. So I wouldn't even worry about that part. There is a lot up in the air right now.
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longtrailer48
Kent, WA
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emails and posts are so hard to read sometimes. I apologize for being a little crude. Sounds like you are headed down the path of fixing it and dealing with WW afterwards. I just thought that a lot of unneccessary damage had occured by leaving it out in the rain for three months just waiting. Maybe that wasn't the case at all? At any rate, hope you can get it fixed and that WW comes back strong and is able to make it right for you. I have had no problem with mine for a year of use so it just makes it hard to read all the posts of others who have. I am truly sorry you are having difficulties with your trailer and wish you the very best in it's resolve.
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SandollarChaser
Panama City Beach FL
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logtrailer48,
Thank you for your kind words and I should have explained that we had to move our trailer from one dealership to another about 160 miles away so that it could be placed under a covered shed until repairs were made. (It is hard to get all the info into a posting when trying to spare words!) Nevertheless, the damage has seemed to have gotten worse when you compare our original photos to the ones the second dealership took a month after ours were made even though it is stored under a covered shed.
Once again, thank you and we did love our toyhauler and hope to see WW make a come back and hope they will make good on the repairs too. If not, we need to know repair sources. Any ideas?
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jcramin
Memphis, TN
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Joined: 10/21/2003
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Well with WW closing doors until the after the 4th of July weekend and stopping all warranty work at dealers, from what I have heard that is. I wonder what is going on with my FS2500 that is at their factory getting fixed. I talked to Jim I guess it was on Monday about what was going on and at that time I said they where hoping to get my trailer back to me before July 11th weekend so I can go on the trip I have planned but with the Tues and Wed events with them closing im wondering whats going to happen. Its not like I can go pick my trailer up, its 1700 miles away from me...
J
2007 Weekend Warrior FS2500
2005 Dodge Ram 2500 QC 4X4 HEMI
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