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 > Unloaded McAfee And Now Can't Get Online.

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BMCM

Santa Clarita, CA

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Posted: 02/23/08 08:53pm Link  |  Quote  |  Print  |  Notify Moderator

Desk top PC w/XP, Thunderbird and Firefox. Linksys ethernet.
ISP is Time Warner - RoadRunner Cable.

All was well until I decided to unload the McAfee Anti-Virus program with the thought of trying the anti- virus program offered by RoadRunner.

The unload went fine.
I haven't loaded the RoadRunner program.

I'm now unable to get T-bird or Firefox to connect. T-bird says, "Failed to connect", and Firefox says, "Can't find server".

I unplugged the ethernet cable from the desktop and plugged it into my laptop.
I was able to get online with the laptop just fine.

I don't have a McAfee disc, as the program was downloaded from their site.

Any help appreciated.
(Guess that will teach me to mess with McAfee!!)

bbs

* This post was edited 02/23/08 09:04pm by BMCM *


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BobsYourUncle

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Posted: 02/23/08 09:17pm Link  |  Quote  |  Print  |  Notify Moderator

Gee it shouldn't have any effect on your connection. It's kinda like wondering why you have a flat tire after changing the oil!
I assume you have rebooted it?

Once in a while I can't get online so I reset my router/modem.

Maybe try that - either switch off the power on the modem if equipped with a switch or unplug the power cable for about 10 seconds and then plug it back in and wait a minute for it to initialize.

Sometimes, when all else fails, reset everything.


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sprinterowner

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Posted: 02/23/08 09:17pm Link  |  Quote  |  Print  |  Notify Moderator

Are you pulling a valid I.P address or are you pulling a 169.xxx I.P address.


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OnaQuest

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Posted: 02/23/08 09:54pm Link  |  Quote  |  Print  |  Notify Moderator

Can you restore to a prior checkpoint? Sounds like you registry may have gotten zapped.

Open network connections and try a disable/enable procedure on that connection. You can check the validity of the IP address there also.
Check connection status. Possibly clicking on "repair" is all that's required.


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othertonka

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Posted: 02/23/08 10:00pm Link  |  Quote  |  Print  |  Notify Moderator

I just reread your post, this might not be your trouble but it could be. It was my problem so here is what I had to do.
EDIT
It is your Linksys router. It has to be reset to work with a "cable internet" connection. Mine did the same thing. Leave the ethernet cable hooked up to your lap top, go on line to the linksys web site, find your router under products and then look for "Making the router work with "cable internet" and click on it and it will guide you through the process, finding your IP address, ect. basically you will have to "Mac Address Clone" the router to some format that cable internet connections need. It will show you how to connect to the router with another ethernet cable until you get it set up and then you will have to reboot everything and then the lap top will connect thru your wireless after that. I just had to go through this with my WRT54G router. It is best to print out all of the instructions before you start. Make sure that you follow the directions for your OS as there are directions for XP, MAC, 2000, Vista, ect.
I will put a link for you.
Linksys

Look at the middle of the page under "Solutions" Click on "set up router to work with a cable connection" or words to that effect and go from there.

* This post was edited 02/23/08 10:08pm by othertonka *


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lwmuddy

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Posted: 02/24/08 05:15am Link  |  Quote  |  Print  |  Notify Moderator

I'm on Roadrunner too.
Just removing Macafee Software)shouldn't effect the router, i don't think.
If you just used the Macafee uninstaller or the Add/remove from Control Panel shouldn't have done it.

Possibly Macafee had made some connection changes.

just plug your RR modem straight into you PC (bypass the router).

If everything works then the router is the problem.

If you turn off the Router, wait about 3 minutes and then turn it on the modem will get the I Address from the Router and all should be well.

Personally I wouldn't clone unless you have to.

I know I'm missing something here but it's early I haven'thad my second cup of stimulant.zzzzzzzzzzzzz.

Macafee
AVG

Fire up the Modem first and let it talk to the router
Then let the router talk to the PC.

I THINK?

jack9999

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Posted: 02/24/08 07:10pm Link  |  Quote  |  Print  |  Notify Moderator

Hey Chief, I'm not a geek but was a grunt. When we changed over to Road Runner, There was a three way fight between the firewall's after a auto up date with McAfee. We could open send and receive E-mail via Out Look but couldn't get IE, or Fox Fire to open. I spent many hours on the phone from here to India and only got more frustrated, so I did the only logical thing a Grunt would do I called on the Geek Squad. He explained it to me in Geek talk so I have know idea what he did other than it had something to do with my old providers Firewall/ AV protection (AT&T), Road Runners and McAfee. Took him all of 10 min. to find the problem. Lots of luck ship mate.


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vwsportbug

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Posted: 02/24/08 08:40pm Link  |  Quote  |  Print  |  Notify Moderator

Not sure if this will help or not. Here are the instructions I received from MacAfee to uninstall their product. I've been afraid to try it in case it crashes my computer. Maybe it will help.....





How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
Summary: This document explains how to remove and reinstall McAfee Consumer products using the McAfee Consumer Products Removal tool. This option should only be used after you remove your McAfee product through Add/Remove Programs.


Affected Suites: Affected Products: Affected Operating Systems:
Total Protection
Internet Security Suite
PC Protection Plus
VirusScan Plus
Wireless Protection

AntiSpyware
Data Backup
Personal Firewall
Privacy Service
QuickClean
SecurityCenter
SiteAdvisor
Anti-Spam
SpamKiller
VirusScan
Wireless Protection

Windows 2000
Windows XP
Windows Vista




Note: This tool (previously named MCPR2.EXE) is not compatible with Microsoft Windows 98 or ME.

Description
Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008 versions of McAfee consumer products.

Solution
IMPORTANT: If your McAfee products were preinstalled by the manufacturer of your computer, please make sure to activate your McAfee subscription before uninstalling. Reinstalling from a CD or download will only install your McAfee consumer applications, but may not recover your paid subscription term information.



--------------------------------------------------------------------------------

You can now watch a Flash video of the following steps!
Click the button below to start the video.

Note: This option is recommended for Broadband Users Only.
To view this demonstration, you will need Adobe Flash. Download this for free by visiting Adobe at www.adobe.com.


--------------------------------------------------------------------------------

Step 1 - Uninstall your McAfee consumer products using Add/Remove Programs in the Windows Control Panel
Windows 2000/XP
Click Start, Settings, Control Panel.
Double-click Add or Remove Programs.
Select the McAfee SecurityCenter product.
Click Remove and follow the steps provided.
Windows Vista
Click Start, Search, type Programs and Features, and click Go.
Double-click Programs and Features.
Select the McAfee SecurityCenter product.
Click Uninstall and follow the steps provided.
Step 2 - Download and run MCPR.exe
Download the removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe


Click Save and save the file to a folder on your computer.
Navigate to the folder where the file was saved.
Make sure all McAfee windows are closed.
Double-click MCPR.exe to run the removal tool.

Note: Windows Vista users must right-click MCPR.exe and select Run as Administrator.



Restart your computer after receiving the message CleanUp Successful.

Your McAfee product will not be fully removed until the system is restarted.
If the message Cleanup Unsuccessful is displayed, follow the steps below to view and save your MCPR log files for analysis by Technical Support.

Saving troubleshooting logs
On the Cleanup Unsuccessful notification dialog, click View Logs.
Your troubleshooting logs will open in a Notepad window. Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example: MCPR_Jan10_08.txt).
Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.
When all McAfee products are removed from your computer, continue to Step 3.

Step 3 - Reinstall your McAfee Products
Note: Please refer to the instructions from the partner you purchased your McAfee consumer product from, or reinstall using the partner links below.

If you purchased your software directly from McAfee, go to https://us.mcafee.com/root/login.asp?ErrCode=PLEASE_LOGIN to log in and download your software.

Comcast users should go to http://security.comcast.net/

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365

MSN users should go to https://us.mcafee.com/root/login.asp?affid=420



AOL users should search on keyword: Safety (http://daol.aol.com/safetycenter). On the AOL Safety & Security page, click Download Now.
Last Modified: 2/06/08
Modified by: slp


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BMCM

Santa Clarita, CA

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Posted: 02/24/08 11:45pm Link  |  Quote  |  Print  |  Notify Moderator

jack9999 wrote:

Lots of luck ship mate.


Thanks.

I've got an Air Force twidget buddy that will fly in as soon as I can clear an LZ for him. (My answer to the Geek Squad)

I've been trying to work my way through the suggestions others have offered, but no joy.

Heck, I've even taken the advice of Uncle Bob and changed oil and checked the air in the tires on the truck. Darn computer still won't connect.

Since the iMac and Windows lap top still connect without a problem through the modem and router, I figure it's a software issue with the computer trying to communicate with the________. (You fill in the blank)

I'm new to Apple and this is just speeding up my migration to Mac, though it's not on my terms.

bbs

Rob_315er

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Posted: 02/25/08 08:38am Link  |  Quote  |  Print  |  Notify Moderator

If you are running XP SP2:
Open a command prompt and type...
netsh winsock reset
Now reboot.

This will reset your Windows IP stack to "new".

The problem is McAfee's bundled firewall. Norton is notorious for it as well. When they "uninstall" they leave remnants of themselves on the computer and in the registry.

Have you also already installed a replacement product for McAfee? Does it include a firewall as well?


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